Frequently Asked Questions
Product Information
What is the Plan of Actions & Milestones (POA&M) Template offered by Cynomi?
The Plan of Actions & Milestones (POA&M) Template from Cynomi is a tool designed to help organizations track and manage remediation efforts for identified security gaps or compliance issues. It enables users to prioritize actions, assign ownership, and monitor progress, ensuring that remediation efforts stay on track. Users can make a copy of the template, rename it, and fill in the required details to manage their remediation process efficiently. Source
What is the primary purpose of Cynomi's platform?
Cynomi's platform is purpose-built to enable Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs) to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. It acts as a CISO Copilot, automating time-consuming tasks and embedding expert-level processes to simplify complex cybersecurity operations. Source
Features & Capabilities
What features does Cynomi offer to support cybersecurity and compliance?
Cynomi offers a range of features including AI-driven automation (automating up to 80% of manual processes such as risk assessments and compliance readiness), support for over 30 cybersecurity frameworks (e.g., NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), centralized multitenant management, embedded CISO-level expertise, branded exportable reporting, and a security-first design that links assessment results directly to risk reduction. These features help service providers deliver efficient, scalable, and consistent cybersecurity services. Learn more
Does Cynomi support integrations with other tools and platforms?
Yes, Cynomi supports a wide range of integrations to enhance its functionality. These include integrations with vulnerability scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), native cloud platform integrations (AWS, Azure, GCP), and API-level access for custom workflows and connections with CI/CD tools, ticketing systems, and SIEMs. Source
Does Cynomi offer an API for custom integrations?
Yes, Cynomi provides API-level access, allowing users to extend the platform's functionality and create custom integrations to fit specific workflows and requirements. For more details about the API and its documentation, users are encouraged to contact Cynomi directly or reach out to their support team. Source
Use Cases & Benefits
Who can benefit from using Cynomi's platform and tools?
Cynomi is designed for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs) who need to deliver scalable, consistent, and high-impact cybersecurity services. The platform is also valuable for organizations seeking to streamline risk assessments, compliance readiness, and remediation tracking, including those in the legal, technology consulting, defense, and cybersecurity service sectors. See case studies
What measurable business outcomes have customers achieved with Cynomi?
Customers have reported significant business outcomes using Cynomi, such as closing deals 5x faster (CompassMSP), achieving a 30% increase in GRC service margins and cutting assessment times by 50% (ECI), and reducing ramp-up time for junior analysts from several months to just one month (Model Technology Solutions). These outcomes demonstrate Cynomi's impact on efficiency, revenue growth, and operational cost reduction. CompassMSP Case Study
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi differentiates itself by being purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation (up to 80% of manual processes), embedded CISO-level expertise, support for over 30 frameworks, centralized multitenant management, and a security-first design. In contrast, competitors like Apptega and Secureframe are more focused on in-house teams and require more user expertise, while Vanta and Drata are less flexible in framework support and have longer onboarding times. RealCISO lacks scanning capabilities and is not a direct competitor in terms of scope. Learn more
What features set Cynomi apart from other cybersecurity and compliance platforms?
Key differentiators for Cynomi include AI-driven automation (automating up to 80% of manual processes), scalability for service providers, centralized multitenant management, embedded CISO-level expertise, support for over 30 frameworks, branded exportable reporting, and a security-first design. These features enable service providers to deliver consistent, efficient, and high-quality cybersecurity services, even with junior team members. Source
Technical Requirements & Documentation
What technical documentation and resources does Cynomi provide for compliance and risk management?
Cynomi offers a variety of technical resources, including compliance checklists (e.g., CMMC, PCI DSS, NIST), NIST compliance templates (such as risk assessment and incident response plan templates), a Continuous Compliance Guide, and framework-specific mapping documentation (crosswalks, control-to-requirement matrices). These resources help users understand and implement compliance requirements efficiently. CMMC Compliance Checklist | NIST Compliance Checklist | Continuous Compliance Guide
Support & Implementation
What support and onboarding services does Cynomi provide to new customers?
Cynomi offers guided onboarding to help customers set up and integrate the platform, dedicated account management for ongoing support, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure a smooth start and effective use of the platform. Source
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi provides a structured onboarding process, dedicated account management, access to training materials, and prompt customer support to assist with maintenance, upgrades, and troubleshooting. This ensures minimal downtime and helps customers maintain and optimize their use of the platform. Source
Pain Points & Solutions
What common challenges does Cynomi help organizations solve?
Cynomi addresses challenges such as time and budget constraints, manual and error-prone processes, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps among junior team members, and inconsistency in service delivery. By automating up to 80% of manual processes and embedding CISO-level expertise, Cynomi streamlines operations and delivers measurable business outcomes. See case studies
Customer Experience
What feedback have customers given about the ease of use of Cynomi's platform?
Customers have praised Cynomi for its intuitive and well-organized interface. For example, James Oliverio (Founder and CEO of ideaBOX) described the platform as making risk posture assessment effortless, while Steve Bowman (Model Technology Solutions) noted that ramp-up time for new team members was reduced from several months to just one month. Cynomi is also highlighted as being more user-friendly than competitors like Apptega and SecureFrame. Source
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When was this page last updated?
This page wast last updated on 12/12/2025 .
