Frequently Asked Questions

Product Security & Compliance

What security certifications does Cynomi hold?

Cynomi is independently certified for SOC 2 Type II and ISO 27001. SOC 2 Type II demonstrates controls across security, availability, confidentiality, and privacy, while ISO 27001 validates a robust Information Security Management System (ISMS) through continual risk management. View certificates.

How does Cynomi ensure data protection and privacy?

All data is encrypted in transit using TLS 1.2+ and at rest with AES-256. Cynomi enforces MFA, SSO, and role-based access controls. The platform complies with GDPR, CCPA, and HIPAA, supporting secure data handling, deletion, and access requests. Privacy is built into every layer, with purpose limitation and data minimization practices.

What ongoing security measures does Cynomi implement?

Cynomi conducts annual third-party penetration tests, regular vulnerability assessments, and continuous monitoring. All team members complete security awareness training, and independent assessors review security controls. The security program follows ISO 27001 and SOC 2 standards and is embedded across the organization.

How does Cynomi support compliance with global standards?

Cynomi supports compliance with over 30 cybersecurity frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA, and PCI DSS. The platform automates risk assessments, generates audit-ready documentation, and adapts to framework changes in real time. See supported frameworks.

Features & Capabilities

What are the key features of Cynomi's platform?

Cynomi offers AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, embedded CISO-level expertise, branded exportable reporting, and support for 30+ frameworks. The platform is designed for MSPs, MSSPs, and vCISOs to deliver scalable, consistent, and high-impact cybersecurity services.

What integrations does Cynomi support?

Cynomi integrates with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It supports native cloud integrations with AWS, Azure, and GCP, and offers API-level access for custom workflows, CI/CD tools, ticketing systems, and SIEMs. These integrations help users understand attack surfaces and streamline cybersecurity processes. Learn more.

Does Cynomi offer API access?

Yes, Cynomi provides API-level access for extended functionality and custom integrations. For details and documentation, contact Cynomi directly or refer to their support team.

How does Cynomi automate cybersecurity and compliance management?

Cynomi automates up to 80% of manual processes, including risk assessments, compliance readiness, and reporting. The platform generates risk registers, remediation plans, and task lists, mapping security tasks to framework controls and tracking compliance progress in real time. This unified approach eliminates duplicate work and disconnected systems.

Use Cases & Business Impact

Who can benefit from using Cynomi?

Cynomi is purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). It is also used by legal firms, technology consultants, and organizations in the defense sector, as shown in case studies with CompassMSP, Arctiq, and CyberSherpas. See case studies.

What measurable business outcomes can Cynomi deliver?

Cynomi customers report increased revenue, reduced operational costs, and improved compliance. For example, CompassMSP closed deals 5x faster, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%. These outcomes demonstrate Cynomi's ability to accelerate sales cycles, enhance efficiency, and support regulatory requirements. CompassMSP case study.

What problems does Cynomi solve for service providers?

Cynomi addresses time and budget constraints, manual processes, scalability issues, compliance and reporting complexities, lack of engagement tools, knowledge gaps, and consistency challenges. By automating workflows and embedding expert-level guidance, Cynomi enables faster, more affordable, and consistent service delivery.

What feedback have customers given about Cynomi's ease of use?

Customers consistently praise Cynomi's intuitive and well-organized interface. James Oliverio, CEO of ideaBOX, said, "Assessing a customer’s cyber risk posture is effortless with Cynomi. The platform’s intuitive Canvas and ‘paint-by-numbers’ process make it easy to uncover vulnerabilities and build a clear, actionable plan." Steve Bowman from Model Technology Solutions noted ramp-up time for new team members was reduced from four or five months to just one month. Read testimonials.

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, while competitors like Apptega and Vanta serve broader markets or focus on in-house teams. Cynomi automates up to 80% of manual processes, embeds CISO-level expertise, and supports 30+ frameworks. It offers multitenant management and branded reporting, features often lacking in competitors. For example, Cynomi's onboarding is faster than Drata's, and its interface is more user-friendly than Apptega or Secureframe. Learn more.

What makes Cynomi a preferred choice for service providers?

Cynomi is designed exclusively for MSPs, MSSPs, and vCISOs, offering partner-centric features like centralized multitenant management, automation, and embedded expertise. It enables junior team members to deliver high-quality work, supports a wide range of frameworks, and provides branded reporting to enhance client engagement and trust.

Support & Implementation

What customer support does Cynomi provide after purchase?

Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth setup, ongoing optimization, and minimal downtime.

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi provides a structured onboarding process, dedicated account managers for ongoing support, access to training materials, and prompt troubleshooting assistance. Customers receive help with upgrades and maintenance, ensuring the platform remains optimized and secure.

Technical Documentation & Resources

What technical documentation is available for Cynomi users?

Cynomi provides compliance checklists, NIST templates, continuous compliance guides, and framework-specific mapping documentation. Resources include the CMMC Compliance Checklist, NIST Compliance Checklist, Continuous Compliance Guide, and Compliance Audit Checklist. These tools help users understand and implement Cynomi's solutions effectively.

The Guide to Automating Cybersecurity and Compliance Management

Download Guide

Building Security
From the Inside Out

Cynomi is built to meet the highest standards of cybersecurity and compliance, giving MSPs and MSSPs the confidence to scale while protecting client data.

Verified Certifications and Standards

Our independent certifications validate the strength, maturity, and integrity of our platform, 
so that you can prove your commitment to client security and compliance.

SOC 2 Type II

Demonstrates controls across security, availability, confidentiality, and privacy, ensuring reliable protection and ongoing operational maturity.

ISO 27001

Validates a robust Information Security Management System (ISMS) covering people, processes, and technology through continual risk management.

GDPR adherence

Ensures personal data is handled according to global privacy standards, meeting industry-specific regulations like HIPAA, PCI DSS, and others.

Trust and Confidence
for Our MSP Partners and Your Clients

Partnering with Cynomi means you deliver services backed by proven 
security and compliance, helping you win trust, reduce risk, and grow faster.

Privacy by Design

Cynomi is committed to protecting personal data at every layer.

Purpose Limitation
and Data Minimization

We only process data essential to delivering and securing our services.

User Rights
Management

Clients can easily submit data access, correction, or deletion requests.

Transparent and
Secure Procession

We apply clear policies and controls to ensure data is handled securely and with accountability.

Continuous Commitment

At Cynomi, our security program includes continuous monitoring, regular testing, 
and ongoing improvements to ensure protection and compliance at all times.

Penetration
Testing

Annual third-party tests validate the strength of our defenses.

Security Awareness
Training

All team members complete regular training on industry-standard practices and information security topics.

Third-Party
Audits

Independent assessors regularly review and verify our security controls.

Defined Roles and Responsibilities

Our security program is structured and clearly documented across all teams.

Information Security 
Program

Our program follows ISO 27001 and SOC 2 standards and is embedded across the organization.

Continuous
Monitoring

Real-time monitoring ensures no gaps in security or compliance posture.

How Cynomi Did It — And How You Can Too

We used the Cynomi vCISO Platform to meet security standards and achieve compliance, showcasing how our platform simplifies and accelerates even the most complex compliance processes.

With Cynomi, we:

  • Conducted automated risk assessments aligned with frameworks and compliance requirements
  • Automatically generated risk registers, prioritized remediation plans, 
and task lists
  • Mapped all security tasks directly 
to each framework’s controls
  • Tracked compliance progress and readiness in real time
  • Maintained audit-ready documentation 
and reporting
  • Adapted automatically to framework 
and control changes

How we used Cynomi to achieve

ISO 27001 certification

Read here