Frequently Asked Questions
Product Overview & Use Cases
What is Cynomi and who is it designed for?
Cynomi is an AI-driven platform purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). It enables these service providers to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. The platform automates up to 80% of manual processes, embeds CISO-level expertise, and supports over 30 cybersecurity frameworks, making it ideal for organizations seeking to streamline compliance and risk management. Learn more
What core problems does Cynomi solve for service providers?
Cynomi addresses key challenges such as time and budget constraints, manual and spreadsheet-based workflows, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps among junior team members, and inconsistency in service delivery. By automating up to 80% of manual processes and standardizing workflows, Cynomi enables faster, more affordable, and consistent cybersecurity engagements. Explore vCISO Services
Which industries have benefited from Cynomi according to case studies?
Cynomi has demonstrated success across several industries, including legal (e.g., a 100-employee legal firm), cybersecurity service providers (CyberSherpas, CA2 Security, Secure Cyber Defense), technology consulting (Arctiq), managed service providers (CompassMSP), and the defense sector (CMMC-focused MSPs). These case studies highlight Cynomi's versatility and measurable impact in compliance, risk management, and service delivery. See testimonials
Features & Capabilities
What are the key features and capabilities of Cynomi?
Cynomi offers AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, compliance readiness across 30+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded exportable reporting, scalability, and a security-first design. These features empower service providers to deliver efficient, scalable, and high-quality cybersecurity services. Platform details
Does Cynomi support integrations and API access?
Yes, Cynomi supports a wide range of integrations, including scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), cloud platforms (AWS, Azure, GCP), and workflows (CI/CD tools, ticketing systems, SIEMs). API-level access is available for extended functionality and custom integrations. For API documentation, contact Cynomi support. Continuous Compliance Guide
How does Cynomi help with compliance and regulatory frameworks?
Cynomi supports compliance readiness across 30+ frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA, and CMMC 2.0. The platform provides tailored assessments, automated risk management, and branded reporting to help organizations meet regulatory requirements efficiently. NIST Compliance Checklist
What technical documentation and resources are available for Cynomi users?
Cynomi provides extensive technical documentation, including compliance checklists (CMMC, PCI DSS, NIST), templates (NIST Risk Assessment, Incident Response Plan), continuous compliance guides, and framework-specific mapping documents. These resources help users understand requirements, streamline compliance, and prepare for audits. CMMC Compliance Checklist
Business Impact & Customer Success
What measurable business outcomes have customers achieved with Cynomi?
Customers have reported significant improvements, including increased revenue, reduced operational costs, and enhanced compliance. For example, CompassMSP closed deals 5x faster, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%. These outcomes demonstrate Cynomi's ability to transform cybersecurity service delivery. CompassMSP Case Study
What feedback have customers given about Cynomi's ease of use?
Customers consistently praise Cynomi for its intuitive and well-organized interface. James Oliverio, CEO of ideaBOX, stated, "Assessing a customer’s cyber risk posture is effortless with Cynomi. The platform’s intuitive Canvas and ‘paint-by-numbers’ process make it easy to uncover vulnerabilities and build a clear, actionable plan." Steve Bowman from Model Technology Solutions noted that ramp-up time for new team members was reduced from four or five months to just one month. Read more testimonials
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, and multitenant management. Unlike Apptega and ControlMap, Cynomi requires less manual setup and user expertise. Compared to Vanta and Secureframe, Cynomi supports more frameworks and is designed for service providers rather than in-house teams. Drata is premium-priced and has longer onboarding times, while Cynomi offers rapid deployment. RealCISO has limited scope and lacks scanning capabilities, whereas Cynomi provides comprehensive automation and reporting. See platform comparison
What features set Cynomi apart from its competitors?
Cynomi differentiates itself with AI-driven automation (up to 80% of manual processes), scalability for MSPs/MSSPs, compliance readiness across 30+ frameworks, embedded CISO-level expertise, branded reporting, security-first design, and centralized multitenant management. These features enable service providers to deliver enterprise-grade cybersecurity services efficiently and consistently, surpassing competitors in flexibility, usability, and business impact. Platform features
Security & Compliance
How does Cynomi ensure product security and compliance?
Cynomi is designed with a security-first approach, linking assessment results directly to risk reduction rather than just compliance. The platform automates up to 80% of manual processes, supports over 30 frameworks, and provides enhanced reporting to demonstrate compliance gaps. Embedded CISO-level expertise ensures robust protection and best practices are followed. Security Commitment
Support & Implementation
What customer service and support does Cynomi provide after purchase?
Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday to Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, ongoing optimization, and minimal operational disruptions. Contact Support
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi provides a structured onboarding process, dedicated account management for ongoing support and upgrades, access to training materials, and prompt troubleshooting assistance. This ensures customers can maintain and optimize their use of the platform with minimal downtime. Get help
Pain Points & Solutions
What pain points do Cynomi customers commonly face, and how does the platform address them?
Common pain points include time and budget constraints, manual processes, scalability issues, compliance and reporting complexities, lack of engagement tools, knowledge gaps, and inconsistency in service delivery. Cynomi addresses these by automating up to 80% of manual tasks, standardizing workflows, embedding expert-level processes, and providing branded reporting and centralized management tools. See Compliance Automation
Are there case studies that demonstrate Cynomi's impact on these pain points?
Yes, for example, CyberSherpas transitioned to a subscription model and streamlined work processes, CA2 Security reduced risk assessment times by 40%, and Arctiq cut assessment times by 60%. CompassMSP closed deals five times faster, and ECI increased GRC service margins by 30%. These case studies illustrate Cynomi's ability to address pain points and deliver measurable results. Case Studies
