Frequently Asked Questions
Product Overview & Use Cases
What is Cynomi and what is its primary purpose?
Cynomi is an AI-driven platform designed to help Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs) deliver scalable, consistent, and high-impact cybersecurity and compliance services. Its primary purpose is to automate up to 80% of manual processes—such as risk assessments, compliance readiness, and reporting—so service providers can deliver audit-ready SOC 2 compliance and other frameworks efficiently, without increasing headcount. Learn more
Who can benefit from using Cynomi?
Cynomi is purpose-built for MSPs, MSSPs, vCISOs, and technology consulting firms that need to deliver cybersecurity and compliance services at scale. Industries represented in Cynomi's case studies include legal, technology consulting, defense, and cybersecurity service providers. For example, CompassMSP closed deals five times faster using Cynomi, and Arctiq reduced assessment times by 60%. CompassMSP Case Study, Arctiq Case Study
Features & Capabilities
What features does Cynomi offer for automating SOC 2 compliance?
Cynomi automates the entire SOC 2 process, including risk assessments, control mapping, policy generation, task assignment, and evidence collection. The platform replaces manual spreadsheets and emails with structured, scalable workflows, enabling faster delivery and audit readiness. It also provides branded, exportable reports and supports over 30 cybersecurity frameworks, including SOC 2, NIST CSF, ISO/IEC 27001, GDPR, and HIPAA. Compliance Automation for SOC 2
How does Cynomi help service providers scale their compliance services?
Cynomi enables service providers to scale their vCISO and compliance services without increasing resources by automating up to 80% of manual tasks and standardizing workflows. Its centralized multitenant management allows providers to manage multiple clients from a single dashboard, improving operational efficiency and simplifying client handling. vCISO Services
What integrations does Cynomi support?
Cynomi integrates with leading scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also offers native integrations with cloud platforms like AWS, Azure, and GCP, and supports API-level access for custom workflows, CI/CD tools, ticketing systems, and SIEMs. These integrations help users understand their clients' attack surfaces and streamline cybersecurity processes. Continuous Compliance Guide
Does Cynomi offer API access?
Yes, Cynomi provides API-level access as part of its integration capabilities. This allows for extended functionality and custom integrations to suit specific workflows and requirements. For more details, contact Cynomi directly or refer to their support team. Contact Cynomi
What technical documentation and resources are available for Cynomi?
Cynomi offers a range of technical documentation, including compliance checklists for SOC 2, NIST, CMMC, and PCI DSS; risk assessment templates; incident response plan templates; and guides for continuous compliance and framework-specific mapping. These resources help users understand and implement Cynomi's solutions effectively. SOC 2 Compliance Checklist, NIST Compliance Checklist
Product Performance & Business Impact
What measurable business outcomes can customers expect from Cynomi?
Customers using Cynomi report increased revenue, reduced operational costs, and improved compliance. For example, CompassMSP closed deals five times faster, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%. Cynomi's automation enables faster service delivery and more efficient operations. CompassMSP Case Study, ECI Webinar
How does Cynomi improve ease of use for service providers?
Cynomi features an intuitive interface and structured workflows that simplify complex cybersecurity tasks. Customers have praised its accessibility for non-technical users and junior team members. For example, Steve Bowman from Model Technology Solutions noted that ramp-up time for new team members was reduced from four or five months to just one month. Cyber Resilience Management
Pain Points & Problem Solving
What common pain points does Cynomi address for MSPs and MSSPs?
Cynomi addresses time and budget constraints, manual processes, scalability issues, compliance and reporting complexities, lack of engagement tools, knowledge gaps among junior staff, and challenges maintaining consistency. By automating up to 80% of manual tasks and standardizing workflows, Cynomi helps service providers deliver faster, more affordable, and consistent cybersecurity services. Compliance Automation
Are there real-world examples of Cynomi solving these pain points?
Yes. For example, CyberSherpas transitioned from one-off engagements to a subscription model, simplifying work processes. CA2 Security upgraded their security offering and reduced risk assessment times by 40%. Arctiq leveraged Cynomi to reduce assessment times by 60%. These case studies demonstrate Cynomi's impact across various industries. CyberSherpas Case Study, CA2 Case Study, Arctiq Case Study
Security & Compliance
How does Cynomi ensure security and compliance for its users?
Cynomi prioritizes security over mere compliance by linking assessment results directly to risk reduction. The platform supports compliance readiness across 30+ frameworks, including SOC 2, NIST CSF, ISO/IEC 27001, GDPR, and HIPAA. It provides branded, exportable reports to demonstrate progress and compliance gaps, and embeds CISO-level expertise to ensure robust protection against threats. Cynomi Security Commitment
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, while competitors like Apptega and Vanta serve broader markets or focus on in-house teams. Cynomi automates up to 80% of manual processes, embeds CISO-level expertise, and supports over 30 frameworks. It offers centralized multitenant management and branded reporting, which many competitors lack. For example, Apptega requires more user expertise and manual setup, while Cynomi provides pre-built workflows and automation. Secureframe and Drata focus on compliance-first approaches, whereas Cynomi prioritizes security and risk reduction. Compliance Automation
Support & Implementation
What customer support and onboarding services does Cynomi provide?
Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure customers can set up, maintain, and optimize their use of the platform with minimal disruption. Contact Cynomi
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi provides a structured onboarding process, dedicated account managers for ongoing support, access to training materials, and prompt troubleshooting assistance. Support is available during business hours to minimize downtime and ensure smooth operations. Contact Cynomi
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When was this page last updated?
This page wast last updated on 12/12/2025 .
