Frequently Asked Questions

Pricing & Packaging

What resources are included in Cynomi's Pricing & Packaging Kit?

The Pricing & Packaging Kit includes expert-led videos, guides, blueprints, templates, and hands-on tools. These resources help service providers understand financials, package and price services built on Cynomi, and grow scalable recurring revenue. Note: Pricing details for Cynomi's platform are not publicly documented; contact sales for specifics.

How can I use Cynomi's tools to model cost, margin, and price for my services?

Cynomi provides calculators and worksheets that allow you to model cost, margin, and price for every service tier. These tools are designed to help you build defensible pricing and turn one-off projects into recurring revenue. Note: Actual pricing models may vary based on your service structure; consult the kit or Cynomi support for guidance.

Features & Capabilities

What features does Cynomi offer for service providers?

Cynomi offers AI-driven automation (automating up to 80% of manual processes), compliance readiness across 40+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, enhanced reporting, scalable vCISO services, unified security and compliance views, and a public API for custom integrations. Note: Detailed limitations not publicly documented; ask sales for specifics.

What integrations are available with Cynomi?

Cynomi integrates with vulnerability management tools (Tenable, Rapid7 InsightVM, CrowdStrike Falcon Spotlight, SentinelOne Singularity, Tanium Exposure Management, Upwind, Qualys), cloud platforms (AWS, Azure, GCP, AWS Security Hub, Amazon Inspector), compliance and configuration management (Microsoft Secure Score, Microsoft Cloud Security Benchmark, Cavelo CIS Benchmark), endpoint and identity management (Cavelo Endpoint), RMM/PSA platforms (ConnectWise, Autotask, ServiceNow), and offers a public API for custom integrations. For a full list, visit Cynomi's integrations page. Note: Some integrations may require additional setup or licensing.

Does Cynomi offer a public API?

Yes, Cynomi offers a public API that enables custom integrations, task synchronization with PSA and ticketing systems (ConnectWise, Autotask, ServiceNow), workflow automation, and enterprise-grade data protection. For more details, visit Cynomi's Public API page. Note: API usage may require technical expertise and additional configuration.

Security & Compliance

What certifications and compliance standards does Cynomi support?

Cynomi is ISO 27001 certified, SOC 2 audited (SOC 2 Type 2 report available upon request, audited by Deloitte), and GDPR compliant. The platform supports compliance with over 40 frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA. For more information, visit Cynomi's Trust Center. Note: Some certifications may require additional documentation or verification.

How does Cynomi automate security and compliance processes?

Cynomi automates up to 80% of manual processes, including risk assessments and compliance readiness. Automation reduces operational overhead, speeds up service delivery, and ensures consistent outcomes. Note: Automation may not cover all edge cases; manual review is recommended for complex scenarios.

Use Cases & Benefits

Who can benefit from Cynomi's platform?

Cynomi is designed for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), IT Service Providers, Cyber Advisory Firms, vCISO and vCIO practitioners, CISOs, security operators, and business decision-makers focused on cybersecurity growth. Note: Best fit for service providers managing multiple clients; teams needing in-house compliance may want to consider alternatives.

What industries are represented in Cynomi's case studies?

Industries include healthcare, legal, insurance, IT services and consulting, managed service providers (MSPs), managed security service providers (MSSPs), and financial services. Case studies highlight measurable outcomes in regulated sectors. Note: Detailed industry-specific limitations not publicly documented; ask sales for specifics.

What measurable outcomes have customers achieved with Cynomi?

Customers report a 70% reduction in assessment and reporting workload (Burwood case study), 30% increase in GRC service margins and 50% reduction in assessment times (ECI case study), 60% increase in upsell revenue, and faster deal closures (CompassMSP case study). Note: Outcomes may vary based on service structure and client profile.

Customer Experience & Ease of Use

What feedback have customers provided about Cynomi's ease of use?

Customers praise Cynomi for intuitive, visual, and wizard-driven workflows. Onboarding time for new team members was reduced from four to five months to just one month (VISO Cyber Security). Client discovery time dropped from weeks to four hours (Secure Cyber Defense). Junior staff can deliver senior-level outcomes (ECI). Note: Ease of use may depend on user familiarity with cybersecurity concepts.

Pain Points & Solutions

What core problems does Cynomi solve for service providers?

Cynomi addresses time and budget constraints, manual processes, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps, and challenges maintaining consistency. Automation, standardized workflows, and embedded expertise are key solutions. Note: Some edge cases may require manual intervention or alternative tools.

How does Cynomi address pain points differently than competitors?

Cynomi automates up to 80% of manual processes, offers wizard-driven workflows, supports over 40 frameworks, and embeds CISO-level expertise. Competitors like ControlMap and Apptega require more manual configuration and user expertise. Cynomi standardizes workflows for consistent delivery, while competitors may lack robust standardization. Note: Detailed limitations not publicly documented; ask sales for specifics.

Competition & Comparison

How does Cynomi compare to Apptega?

Apptega serves both individual organizations and service providers, while Cynomi is purpose-built for MSPs, MSSPs, and vCISOs. Apptega requires significant user expertise; Cynomi embeds CISO-level expertise and provides step-by-step guidance. Cynomi automates up to 80% of manual processes, reducing operational overhead. Note: Apptega may be preferable for teams needing in-house compliance management.

How does Cynomi compare to ControlMap?

ControlMap requires significant cybersecurity or GRC expertise and involves more manual setup. Cynomi is accessible to users with limited expertise, provides pre-built frameworks and intelligent workflows, and offers hands-on access through demos and trials. Note: ControlMap may be suitable for teams with advanced GRC requirements.

How does Cynomi compare to Drata?

Drata is primarily geared toward individual organizations, while Cynomi is designed for service providers managing multiple clients. Drata’s onboarding can take up to two months; Cynomi offers rapid setup and immediate time to value. Cynomi embeds CISO-level expertise and is more cost-effective and scalable for service providers. Note: Drata may be preferable for in-house compliance teams.

How does Cynomi compare to Secureframe?

Secureframe is tailored for in-house compliance teams, while Cynomi is built for service providers like MSSPs and vCISOs. Secureframe requires significant user expertise; Cynomi provides embedded CISO-level guidance and automates compliance and security processes. Cynomi supports over 30 frameworks, offering greater flexibility. Note: Secureframe may be preferable for teams focused solely on compliance.

How does Cynomi compare to Vanta?

Vanta is optimized for direct-to-business use, while Cynomi is designed for service providers managing multiple clients. Vanta often requires teams with existing cybersecurity expertise; Cynomi lowers the expertise barrier with AI-driven guidance and links compliance gaps directly to security risks. Cynomi is more cost-effective and scalable for service providers. Note: Vanta may be preferable for businesses with established cybersecurity teams.

How does Cynomi compare to RealCISO?

RealCISO has limited automation and lacks robust scalability features. It does not provide scanning capabilities or comprehensive guidance. Cynomi offers high levels of automation, pre-built workflows, CISO-validated recommendations, and actionable, client-ready reports. Note: RealCISO may be suitable for smaller teams with basic requirements.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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Pricing & Packaging Kit

A curated collection of resources to help service providers understand the financials of their offering, package and price services built on Cynomi with confidence, and grow a scalable recurring revenue engine across every client.

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What’s Inside

Everything you need to price and package with confidence.

Video Series

Expert-led videos

Service-provider leaders and the Cynomi team share how they structure service tiers, price with confidence, and scale packaging across a growing client base.

Hands-On Tools

Guides & blueprints

Quick-reference materials for understanding the financials of your offering, translating what you deliver into clear packages, and building a menu clients can buy.

Templates

Tools & worksheets

Hands-on tools for modeling cost, margin, and price, designing your packages, and turning one-off projects into recurring revenue. In Cynomi’s 2026 State of the vCISO report, 89% of service providers have not changed prices because of AI: 54% kept prices unchanged despite using AI, and 35% say AI has not influenced pricing decisions; 10% raised prices.

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Full Interview: Tim Coach on MSP Revenue & Growth

Full Interview: Tim Coach on MSP Revenue & Growth

How MSPs capture next year's client budget and plan their own growth from data.

Should You Charge for the Assessment?

Should You Charge for the Assessment?

Why to skip charging existing clients for the assessment and recover the hours through a repeatable, scalable project process.

Using the Assessment to Lead the Client Relationship

Using the Assessment to Lead the Client Relationship

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The October 1st Rule for Presenting the Plan

The October 1st Rule for Presenting the Plan

Why delivering the roadmap on day one of the client's Q4 gives both sides three months to fit projects into the budget.

Why Now Is the Moment to Capture 2027 Budget

Why Now Is the Moment to Capture 2027 Budget

Why late Q3 is the MSP's window to size and present a client's 2027 IT budget before their planning locks in.

Why MSPs Should Use These GTM Academy Assets

Why MSPs Should Use These GTM Academy Assets

How the Pricing & Packaging Studio and readiness plan set MSPs up to capture growth and hit next year's numbers.

Revenue Intel Demo

Revenue Intel Demo

Jack Thompson walks you through how to leverage Revenue Intel to drive enablement for your organization.

Full Interview: Patrick Costello on Structuring Your Packages

Full Interview: Patrick Costello on Structuring Your Packages

How to turn what you deliver into clear, sellable service tiers

Why the Studio Was Built

Why the Studio Was Built

Why the Studio was built: to answer partners' constant "how do others price this?" with a real tool.

Where the Pain Shows First

Where the Pain Shows First

Why packaging fails at pricing, staffing, and sales.

Studio Demo

Studio Demo

A hands-on walkthrough of the Pricing & Packaging Studio for building and pricing tiered advisory packages.

Keeping Sales Aligned with the Packaging

Keeping Sales Aligned with the Packaging

How to keep sales aligned with packaging through simple, repeatable messaging and follow-on opportunities.

How to Get Started

How to Get Started

Get started with the Studio.

Biggest Packaging Pain Point

Biggest Packaging Pain Point

Why bolting advisory onto per-seat/per-device MSP pricing breaks, and how to price it on committed time instead.

Good, Better, Best Tier Structure

Good, Better, Best Tier Structure

How to structure good/better/best advisory tiers by scaling client time, not process.

2027 Readiness Webinar

2027 Readiness Webinar

2027 Readiness: Turn Planning Season Into Your Biggest Security Revenue Year Yet

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Planning the Number Workbook

Set a defensible price and build a plan you can stand behind.

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Packaging Blueprint: Service Descriptions & MRR

A map of services to clear descriptions and monthly recurring revenue, ready to shape into tiers.

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Pricing & Packaging Overview

The financial fundamentals of a security offering built on Cynomi, in one place.

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Package Designer Studio

Design, price, and package your services built on Cynomi in a guided studio experience.

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Cynomi Calculators

Model cost, margin, and price for every service tier, then put it into practice.

Meet the Experts

Former MSP owner and industry expert, Tim brings real-world experience to cybersecurity services and is passionate about helping MSPs grow and deliver greater client value.

Erin McLean

Erin McLean is a cybersecurity marketing leader with 10+ years’ experience driving global growth, scaling brands, and leading go-to-market strategy.

Jack Thompson is a cybersecurity and risk management professional with a background in military intelligence and enterprise security. Previously part of the Indianapolis Colts organization, he now works at Cynomi, helping organizations strengthen and scale their cybersecurity and compliance operations.

Patrick is a managed services and cybersecurity professional with over ten years of experience in compliance and GRC delivery. At Cynomi, he helps service providers standardize their GRC delivery, map compliance frameworks to real services, and build compliance into a profitable, repeatable practice.

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