Frequently Asked Questions
Product Information & NIST CSF 1.1 Alignment
What is NIST CSF 1.1 and why is it important for MSPs and MSSPs?
NIST CSF 1.1 is a voluntary cybersecurity framework developed by the National Institute of Standards and Technology. It provides a structured, risk-based approach to managing cybersecurity, outlining key functions and categories to help organizations assess, improve, and communicate their security posture. For MSPs and MSSPs, CSF 1.1 offers a scalable model for delivering repeatable security services across clients of varying sizes and industries, making it ideal for both technical execution and executive reporting. (Source)
Which organizations can benefit from NIST CSF 1.1?
NIST CSF 1.1 is sector-agnostic and voluntary, designed for organizations of any size or industry. It is particularly relevant for local governments, education providers, critical infrastructure operators, compliance-sensitive SMBs, healthcare and financial institutions, SaaS/cloud/tech firms, and MSPs/MSSPs. (Source)
What are the core components of NIST CSF 1.1?
The framework is built around five high-level Functions: Identify, Protect, Detect, Respond, and Recover. Each function is broken into categories and subcategories, guiding the creation and scaling of security programs. (Source)
Features & Capabilities
How does Cynomi support NIST CSF 1.1 compliance?
Cynomi automates assessments, planning, task tracking, and reporting based on the NIST CSF 1.1 structure. Providers can conduct automated and interactive assessments, instantly generate AI-powered cyber profiles and gap analyses, auto-generate risk registers, remediation plans, and policies mapped to NIST CSF 1.1, and maintain audit-ready documentation and reporting. (Source)
What key features does Cynomi offer for MSPs and MSSPs?
Cynomi provides AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, compliance readiness across 30+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded reporting, scalability, and a security-first design. These features enable MSPs and MSSPs to deliver scalable, consistent, and high-impact cybersecurity services. (Source, Platform)
Does Cynomi support integrations with other cybersecurity tools?
Yes, Cynomi supports integrations with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also offers native integrations with cloud platforms like AWS, Azure, and GCP, and provides API-level access for extended functionality and integration with CI/CD tools, ticketing systems, and SIEMs. (Continuous Compliance Guide)
Does Cynomi offer API access?
Yes, Cynomi offers API-level access, allowing for extended functionality and custom integrations to suit specific workflows and requirements. For more details, contact Cynomi directly or refer to their support team. (Continuous Compliance Guide)
Use Cases & Business Impact
What business impact can customers expect from using Cynomi?
Customers can expect increased revenue (e.g., CompassMSP closed deals 5x faster), reduced operational costs (by automating up to 80% of manual processes), improved compliance (supporting over 30 frameworks), enhanced efficiency (ECI achieved a 30% increase in GRC service margins and cut assessment times by 50%), scalable service delivery, and improved client engagement through branded reporting and centralized management. (CompassMSP Case Study, Source)
What industries are represented in Cynomi's case studies?
Cynomi's case studies cover the legal industry, cybersecurity service providers (e.g., CyberSherpas, CA2 Security, Secure Cyber Defense), technology consulting (e.g., Arctiq), managed service providers (e.g., CompassMSP), and the defense sector (CMMC-focused clients). (Testimonials, Arctiq Case Study)
How does Cynomi help MSPs and MSSPs scale their vCISO services?
Cynomi enables MSPs and MSSPs to scale vCISO services without increasing resources by automating up to 80% of manual processes, standardizing workflows, and providing centralized multitenant management. This ensures sustainable growth and consistent service delivery. (Source)
Pain Points & Problems Solved
What core problems does Cynomi solve for service providers?
Cynomi addresses time and budget constraints, manual processes, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps among junior team members, and challenges maintaining consistency across engagements. The platform automates manual tasks, standardizes workflows, and embeds expert-level processes to streamline operations and deliver measurable business outcomes. (Source)
What pain points do Cynomi customers commonly express?
Customers often struggle with delivering services within tight deadlines and limited budgets, relying on inefficient spreadsheet-based workflows, scaling vCISO services, managing compliance and reporting requirements, engaging clients, bridging knowledge gaps, and maintaining consistency. Cynomi's automation and standardized processes address these pain points directly. (Source)
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, multitenant management, and support for 30+ frameworks. Competitors like Apptega and ControlMap require more manual setup and user expertise. Vanta and Secureframe focus on in-house teams and have limited framework support. Drata is premium-priced and has longer onboarding times. RealCISO lacks scanning capabilities and multitenant management. Cynomi's strengths include rapid deployment, flexibility, and a security-first design. (Source)
Why should a customer choose Cynomi over alternatives?
Cynomi automates up to 80% of manual processes, enables scalable vCISO services, embeds CISO-level expertise, supports 30+ frameworks, provides branded reporting, and prioritizes security over mere compliance. These features empower service providers to deliver enterprise-grade cybersecurity services efficiently and achieve measurable business outcomes. (Source)
Technical Requirements & Documentation
What technical documentation and resources are available for Cynomi users?
Cynomi provides compliance checklists (e.g., CMMC, PCI DSS, NIST), NIST compliance templates, continuous compliance guides, framework-specific mapping documentation (crosswalks, control-to-requirement matrices), and vendor risk assessment resources. These materials help users understand and implement Cynomi's solutions effectively. (CMMC Compliance Checklist, NIST Compliance Checklist, Continuous Compliance Guide)
Support & Implementation
What customer service and support does Cynomi offer after purchase?
Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure customers can maintain and optimize their use of Cynomi's platform. (Source: Company documentation)
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi provides a structured onboarding process, dedicated account management for ongoing support and upgrades, access to training materials, and prompt troubleshooting assistance to minimize downtime and operational disruptions. (Source: Company documentation)
Product Performance & Ease of Use
What product performance highlights set Cynomi apart?
Cynomi automates up to 80% of manual processes, enables scalable service delivery, delivers measurable business outcomes (e.g., CompassMSP closed deals 5x faster, ECI increased GRC service margins by 30% and cut assessment times by 50%), features an intuitive interface, and prioritizes security over mere compliance. (CompassMSP Case Study, Source)
What feedback have customers given about Cynomi's ease of use?
Customers consistently praise Cynomi for its intuitive and well-organized interface. For example, James Oliverio (ideaBOX) described the platform as effortless for assessing cyber risk posture, and Steve Bowman (Model Technology Solutions) noted ramp-up time for new team members was reduced from four or five months to just one month. Cynomi is highlighted as more user-friendly than competitors like Apptega and SecureFrame. (Testimonials)
Security & Compliance
How does Cynomi ensure product security and compliance?
Cynomi prioritizes security over mere compliance, automates up to 80% of manual processes, supports compliance readiness across 30+ frameworks, provides enhanced reporting, and embeds CISO-level expertise. The platform links assessment results directly to risk reduction, ensuring robust protection against threats. (Source: Company documentation)
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When was this page last updated?
This page wast last updated on 12/12/2025 .
