Frequently Asked Questions

Product Information

What is a vCISO and how does Cynomi support vCISO services?

A vCISO (Virtual Chief Information Security Officer) is an external executive who provides organizations with strategic and hands-on cybersecurity services, similar to an in-house CISO but on a part-time, remote, or contract basis. Cynomi's platform is purpose-built to enable MSPs, MSSPs, and vCISOs to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. The platform automates up to 80% of manual processes, embeds CISO-level expertise, and supports over 30 cybersecurity frameworks, making it easier for service providers to deliver enterprise-grade security efficiently. Learn more.

What are the main responsibilities of a vCISO?

The main responsibilities of a vCISO include developing and managing a cybersecurity strategy, risk and vulnerability management, incident response planning, security training, compliance ownership, budget and vendor management, and more. Cynomi's platform helps automate and streamline these tasks, making them more accessible and efficient for service providers and their clients. Source.

Features & Capabilities

What features does Cynomi offer?

Cynomi offers AI-driven automation that automates up to 80% of manual processes, such as risk assessments and compliance readiness. Key features include centralized multitenant management, support for over 30 cybersecurity frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded exportable reporting, security-first design, and integrations with scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), cloud platforms (AWS, Azure, GCP), and workflow tools (CI/CD, ticketing systems, SIEMs). Platform details.

Does Cynomi support API integrations?

Yes, Cynomi offers API-level access, allowing for extended functionality and custom integrations to suit specific workflows and requirements. For more details about the API and its documentation, contact Cynomi directly or refer to their support team. Integration info.

What technical documentation and compliance resources are available for Cynomi?

Cynomi provides extensive technical documentation and compliance resources, including guides for NIS 2 Directive, CMMC 2.0, NIST Compliance Checklists, NIST Risk Assessment Templates, Continuous Compliance Guides, and framework-specific mapping documentation. These resources help users understand compliance requirements and leverage Cynomi's capabilities for risk management. Documentation.

Use Cases & Benefits

Who can benefit from using Cynomi?

Cynomi is designed for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). It is also used by organizations in legal, technology consulting, defense, and cybersecurity services, as demonstrated in case studies with CompassMSP, Arctiq, CyberSherpas, CA2 Security, and Secure Cyber Defense. Case studies.

What business impact can customers expect from using Cynomi?

Customers report measurable outcomes such as increased revenue, reduced operational costs, and improved compliance. For example, CompassMSP closed deals 5x faster using Cynomi, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%. Cynomi enables scalable service delivery, enhanced client engagement, and consistent, high-quality results. CompassMSP case study.

What problems does Cynomi solve for its customers?

Cynomi addresses time and budget constraints, manual process inefficiencies, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps among junior team members, and challenges maintaining consistency across engagements. The platform automates up to 80% of manual tasks, standardizes workflows, and embeds expert-level processes to deliver consistent, high-quality cybersecurity services. Solution details.

What feedback have customers given about Cynomi's ease of use?

Customers consistently praise Cynomi for its intuitive and well-organized interface. For example, James Oliverio, Founder and CEO of ideaBOX, stated: "Assessing a customer’s cyber risk posture is effortless with Cynomi. The platform’s intuitive Canvas and ‘paint-by-numbers’ process make it easy to uncover vulnerabilities and build a clear, actionable plan." Steve Bowman from Model Technology Solutions noted that ramp-up time for new team members was reduced from four or five months to just one month. Testimonials.

Security & Compliance

How does Cynomi ensure product security and compliance?

Cynomi prioritizes security over mere compliance by linking assessment results directly to risk reduction. The platform automates up to 80% of manual processes, supports compliance readiness across 30+ frameworks, and provides enhanced reporting to demonstrate progress and compliance gaps. Cynomi is designed to deliver enterprise-grade security and compliance solutions efficiently and at scale. Security details.

Which compliance frameworks does Cynomi support?

Cynomi supports over 30 cybersecurity frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA, PCI DSS, and CMMC. This allows tailored assessments for diverse client needs and ensures organizations can meet regulatory requirements across industries. Supported frameworks.

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, and support for 30+ frameworks. Unlike Apptega and ControlMap, which require more manual setup and user expertise, Cynomi automates up to 80% of manual processes and provides pre-built workflows. Compared to Vanta and Secureframe, Cynomi offers greater flexibility in framework support and multitenant management. Drata is premium-priced and best suited for experienced in-house teams, while Cynomi enables rapid setup and is optimized for service providers. RealCISO has limited scope and lacks scanning capabilities, whereas Cynomi provides actionable reports, automation, and multitenant management. Platform comparison.

What makes Cynomi a preferred choice for service providers?

Cynomi is exclusively designed for MSPs, MSSPs, and vCISOs, streamlining operations and enabling scalability. Its AI-driven automation, embedded expertise, multitenant management, and support for 30+ frameworks empower service providers to deliver high-quality cybersecurity services efficiently. Customer testimonials highlight its intuitive interface and rapid ramp-up time for junior analysts, making it a preferred choice for organizations seeking to simplify and scale their cybersecurity operations. Service provider benefits.

Support & Implementation

What customer service and support does Cynomi provide after purchase?

Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure customers receive the necessary support to maintain and optimize their use of Cynomi's platform. Contact support.

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi provides a structured onboarding process, dedicated account management, access to training materials, and prompt customer support for troubleshooting and resolving issues. This ensures minimal downtime and operational disruptions, helping customers maintain and optimize their use of the platform. Support info.

Industries & Case Studies

Which industries are represented in Cynomi's case studies?

Cynomi's case studies cover the legal industry, cybersecurity service providers, technology consulting, managed service providers (MSPs), and the defense sector. Examples include a legal firm navigating compliance, CyberSherpas transitioning to subscription models, Arctiq reducing assessment times by 60%, CompassMSP closing deals five times faster, and MSPs onboarding CMMC-focused clients. Industry case studies.

Are there specific case studies or use cases relevant to the pain points Cynomi solves?

Yes. For vCISO service providers, CyberSherpas transitioned from one-off engagements to a subscription model, simplifying work processes (CyberSherpas case study). CA2 Security upgraded their security offering and reduced risk assessment times by 40% (CA2 case study). Arctiq leveraged Cynomi for comprehensive risk and compliance assessments, reducing assessment times by 60% (Arctiq case study).

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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How to Choose a vCISO Service Provider: 7 Considerations

Rotem-Shemesh
Rotem Shemesh Publication date: 28 June, 2023
Education vCISO Community
How to Choose a vCISO Service Provider: 7 Considerations

In an era where cybersecurity threats have become an unfortunate part of everyday business, organizations can no longer ignore the need to secure their digital landscapes. However, hiring an in-house security team is not always the most cost-effective approach. It is also not always easy to find the right talent for your business. This is where vCISOs come into play. vCISOs not only provide an effective and affordable way to gain high-level expertise, but they also allow organizations to stay one step ahead of the ever-evolving world of cyber threats.

How can you be sure you are choosing the right vCISO for your company’s needs? What’s the best way to select a vendor or a solution that provides you with what you actually need, all that you need and only what you need (and charges accordingly)? Let’s delve in.

What is a vCISO?

A vCISO (Virtual Chief Information Security Officer) is an external executive who provides organizations with strategic and hands-on cybersecurity services. The vCISO functions just like an in-house CISO, but operates on a part-time, remote, or contract basis. This allows small and mid-size businesses to benefit from high-level cybersecurity expertise without bearing the cost of a full-time executive. Organizations can also enjoy the flexibility of an external service, and scale service scope up and down based on changing needs.

The responsibilities of a vCISO include the development and management of a cybersecurity strategy, risk and vulnerability management, incident response planning, security training, compliance ownership, budget and vendor management, and more.

The growing importance of the CISO has also made the vCISO a widely-acknowledged term. According to a survey by Cynomi, 78% of respondents say that a vCISO is an external, part-time CISO, and not, say, a technological solution or and interim CISO.

Benefits of a vCISO

vCISOs can bring exceptional value to organizations. They help reduce the attack surface and navigate threats and attacks to secure the organization’s valuable resources. Additional key benefits include:

  • Access to deep cybersecurity expertise
  • Cost savings compared to a full-time hire
  • Flexibility to determine engagement duration and services scope
  • More time for the executive team to focus on core business functions
  • Enhancing the internal team’s skills set and capabilities
  • Effective risk mitigation with minimal impact

Considerations When Choosing a vCISO Provider:

There are many excellent vCISOs available to work with. How can organizations cherry-pick the best one for their needs? It is recommended to take the following considerations into account.

1. Relevant Expertise and Industry Knowledge

The vCISO provider you choose should have an in-depth understanding of your industry and hold relevant certifications such as CISSP, CISM, or CRISC that indicate professional expertise. Specialized knowledge of up-to-date technologies, industry best practices and compliance requirements will allow them to develop a relevant and accurate security strategy and implement advanced controls. As a result, they will be able to effectively ensure the organization stays ahead of any new threats, vulnerabilities and attack vectors. In case of an incident, they will know how to navigate the incident response and recovery efforts.

2. Service Offering

Every organization has its own unique security requirements. These requirements are based on your industry, compliance regulations you are required to adhere to, your tech and security stack, your organization’s size, your budget and business objectives and whether you have any in-house security professionals.

The services offered by the vCISO provider must be tailored to these needs. Whether you need risk management, a cybersecurity strategy and plan, help with a compliance audit, employee training, or incident response, ensure the provider can cater to your specific requirements.

3. Uses an Automated vCISO Platform

An automated vCISO platform enhances vCISOs’ service offering with additional capabilities, like advanced security strategies or remediation recommendations. This augments the value the organization receives from the vCISO. In addition, with an automated vCISO platform, there is less chance of human error, security deliverables are accurate, easy to consume, trackable, and delivered in an efficient manner, which is also beneficial to organizations. Therefore, it is recommended to ensure the hired vCISO uses the most up-to-date automated vCISO platform in the market.

4. Demonstrated Experience

A proven track record is critical for ensuring the vCISO can make the right and relevant decisions for your organization and positively impact the organization’s security posture. Look for a vCISO provider that has a history of success in managing cybersecurity programs and addressing threats and incidents in a similar industry or business size as yours. Industry accolades, client and peer reviews, certifications and referrals can help you gain insights into the experience and value the vCISO can bring to the organization. 

5. Compliance Knowledge

Different industries and geographies have different regulatory standards to adhere to. For example, businesses operating in Europe need to adhere to GDPR, the healthcare industry needs to comply with HIPAA, many financial organizations are required to meet PCI-DSS standards, and more.

The vCISO provider must have experience with developing strategies and working with vendors that meet these regulations, to ensure that your organization remains compliant and can pass audits. This is essential for legal purposes, for minimizing risk and for maintaining customer trust.

6. Cost and Budget

Understand the pricing structure, payment terms and schedule, any contractual obligations and the scope of services – upfront. By understanding the overall costs and what they include, your organization can plan and allocate the necessary budget effectively. For example, if the cost only includes strategy and not implementation, you will need to budget for more hands-on resources. If you are required to purchase additional technologies and products, those need to be budgeted for as well.

Make sure the cost justifies the value received and that the provided services cover all your business requirements. It is recommended to give yourself room for flexibility, in case you need to scale up (or down) services, so you don’t find yourself in a rigid and expensive lock-in.

7. Cultural Fit

Lastly, the vCISO provider should align with your company values and culture. They must be able to work seamlessly with your team, create a sense of trust among leadership, understand your business’s ethos, and be a good fit for your organization’s working style. This will ensure the vCISO’s strategies, policies, and practices are aligned with your organization’s overall vision and direction and can be successfully and effectively implemented in the organization.

Ready to Choose a vCISO?

Choosing a vCISO provider has a direct impact on your organization’s cybersecurity posture. By considering the provider’s expertise, service offering, experience, compliance capabilities, cost, and cultural fit, you can ensure that your vCISO will not only protect your organization from cyber threats but will also align with your business objectives and values. With the right vCISO partner, you can navigate the digital landscape confidently and securely.

Looking for a vCISO? Check out the recently published directory of vCISO service providers here.