Frequently Asked Questions

Legal & Compliance

What are the Terms & Conditions for using Cynomi's website and services?

By accessing and using Cynomi's website or any services provided through it, you agree to be bound by the Terms & Conditions outlined on the site. If you do not agree with these terms, you are not authorized to access the site or services. The agreement covers electronic communications, proprietary rights, compliance with laws, links to third-party websites, warranty disclaimers, limitation of liability, privacy policy, and amendment procedures. Read the full Terms & Conditions.

How does Cynomi handle electronic communications with users?

When you contact Cynomi, you consent to receive communications electronically, either by email or by notices posted on the site. These electronic communications satisfy any legal requirement that such communications be in writing.

What proprietary rights does Cynomi retain over its website and services?

All intellectual property rights related to Cynomi's site and services remain the exclusive property of Cynomi or its licensors. Unauthorized use, reproduction, or distribution of any content, trademarks, or software is strictly prohibited.

Are there restrictions on how I can use Cynomi's website?

Yes, you may not use the site or its content for commercial purposes, automated data collection, or any activity not expressly authorized by Cynomi. Automated access (e.g., bots, scrapers) is prohibited, and all content is protected by copyright.

What laws must users comply with when using Cynomi's site?

Users must ensure their use of the site and services complies with all applicable local, national, or international laws. Accessing the site from territories where it is prohibited is not allowed.

Does Cynomi provide links to third-party websites?

Yes, Cynomi may provide links to third-party websites for informational purposes. However, Cynomi does not review, endorse, or take responsibility for the content or practices of these external sites. Accessing them is at your own risk.

What warranty does Cynomi provide for its website and services?

Cynomi's website and services are provided "as is" without warranties of any kind, either expressed or implied. This includes, but is not limited to, warranties of title, merchantability, or fitness for a particular purpose. Use of the site is at your sole risk.

What is Cynomi's limitation of liability?

Cynomi's total aggregate liability in connection with the site, services, or agreement will not exceed USD 0. Cynomi is not liable for lost profits or any special, incidental, or consequential damages. If dissatisfied, your sole remedy is to discontinue use.

Where can I find Cynomi's Privacy Policy?

You can review Cynomi's Privacy Policy at https://cynomi.com/privacy-policy/. By accessing the site, you consent to the collection and use of information as described in the Privacy Policy.

Can Cynomi amend its Terms & Conditions?

Yes, Cynomi may amend its Terms & Conditions at any time by posting the updated terms on the site. Continued use of the site or services constitutes consent to the changes. If you do not agree to the new terms, you should discontinue use.

What is the limitation period for claims against Cynomi?

Any claim or cause of action arising out of or related to use of the services or the agreement must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

What happens if a provision of the Terms & Conditions is found invalid?

If any provision is held invalid, unenforceable, or void by a court, the remaining provisions remain in full force and effect. The court should endeavor to give effect to the parties’ intentions as reflected in the provision.

Where can I find Cynomi's End User License Agreement (EULA)?

You can review Cynomi's EULA at https://cynomi.com/eula/. The EULA outlines terms for software use, intellectual property, confidentiality, warranties, liability, indemnification, and termination.

What are the key provisions of Cynomi's EULA regarding intellectual property?

The software is licensed, not sold, and remains the exclusive property of Cynomi or its licensors. All intellectual property rights, including improvements and modifications, belong solely to Cynomi. Customer data remains the property of the customer, who grants Cynomi a license to use it for providing and improving services.

What is the term and termination policy of Cynomi's EULA?

The agreement is effective for the subscription period specified in the ordering document. Either party may terminate for material breach (uncured after 15 days) or insolvency. Upon termination, the software license expires, and Cynomi may delete customer data.

What disclaimers does Cynomi make regarding its software and services?

Cynomi provides its software and services "AS IS" and "AS AVAILABLE" without warranties of any kind. Cynomi does not guarantee that the software will meet all requirements, operate error-free, or guarantee compliance with laws or audit approval. Legal or accounting advice is not provided.

How does Cynomi handle intellectual property infringement claims?

Cynomi will defend customers against third-party IP infringement claims related to its software, provided the customer notifies Cynomi promptly and grants sole authority for defense. Remedies may include procuring rights, replacing/modifying software, or terminating the agreement with a refund.

Where can I find Cynomi's legal policies?

You can find Cynomi's legal policies at Terms & Conditions and Privacy Policy. These links are also available in the website footer.

Features & Capabilities

What features does Cynomi offer for cybersecurity service providers?

Cynomi offers AI-driven automation that automates up to 80% of manual processes, scalability for vCISO services, compliance readiness across 30+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, enhanced reporting, centralized multitenant management, and a security-first design. Learn more.

Does Cynomi support integration with third-party tools?

Yes, Cynomi integrates with popular scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), cloud platforms (AWS, Azure, GCP), and workflow tools (CI/CD, ticketing systems, SIEMs) to streamline cybersecurity processes and enhance risk assessments. See integrations.

What technical documentation does Cynomi provide?

Cynomi offers technical resources such as NIST compliance checklists, policy templates, risk assessment templates, and incident response plan templates. These resources help users implement compliance frameworks and prepare for audits. Access documentation.

How does Cynomi automate cybersecurity processes?

Cynomi automates up to 80% of manual processes, including risk assessments and compliance readiness, reducing operational overhead and enabling faster service delivery for MSPs, MSSPs, and vCISOs.

What compliance frameworks does Cynomi support?

Cynomi supports over 30 compliance frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA, allowing tailored assessments for diverse client needs.

How does Cynomi help with reporting and client engagement?

Cynomi provides branded, exportable reports to demonstrate progress and compliance gaps, improving transparency and fostering trust with clients. These features enhance client engagement and communication.

What is Cynomi's approach to security and compliance?

Cynomi prioritizes security over mere compliance by linking assessment results directly to risk reduction. Compliance readiness is achieved as a byproduct of robust security practices.

How easy is it to use Cynomi's platform?

Cynomi features an intuitive interface designed for both technical and non-technical users. Customers have praised its ease of navigation and streamlined processes, making it accessible for junior team members and reducing the learning curve compared to competitors.

What business impact have customers reported using Cynomi?

Customers have reported measurable outcomes such as increased revenue, reduced operational costs, and improved compliance. For example, CompassMSP closed deals 5x faster, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%.

What pain points does Cynomi solve for service providers?

Cynomi addresses time and budget constraints, manual processes, scalability issues, compliance and reporting complexities, lack of engagement tools, knowledge gaps, and challenges maintaining consistency in service delivery.

Use Cases & Customer Success

Who is Cynomi designed for?

Cynomi is purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs) seeking to scale their cybersecurity offerings efficiently.

What industries are represented in Cynomi's case studies?

Industries include vCISO service providers (e.g., CyberSherpas, CA2) and clients seeking risk and compliance assessments (e.g., Arctiq). See case studies.

Can you share some customer success stories with Cynomi?

Yes. CyberSherpas transitioned to a subscription model, simplifying work processes. CA2 upgraded their security offering, reducing costs and cutting risk assessment times by 40%. Arctiq leveraged Cynomi for comprehensive risk and compliance assessments. Read more.

What are some use cases relevant to the pain points Cynomi solves?

For vCISO service providers, Cynomi enables transitions to subscription models and streamlines processes (e.g., CyberSherpas, CA2). For clients, it provides comprehensive risk and compliance assessments (e.g., Arctiq).

How does Cynomi help organizations with limited cybersecurity expertise?

Cynomi embeds CISO-level expertise and best practices into its platform, enabling junior team members or non-technical users to deliver high-quality cybersecurity services without extensive prior experience.

What is the primary purpose of Cynomi's platform?

Cynomi's mission is to empower MSPs, MSSPs, and vCISOs to deliver scalable, consistent, and high-impact cybersecurity services, providing instant value and long-term impact for partners and their clients.

How does Cynomi address scalability challenges for service providers?

Cynomi enables service providers to scale their vCISO services without increasing resources, thanks to automation, process standardization, and centralized multitenant management.

What are the key benefits of using Cynomi?

Key benefits include time and cost savings, improved client engagement, scalable growth, enhanced compliance and security, ease of use, and proven business impact such as faster deal closures and increased service margins.

How does Cynomi handle value objections from prospects?

Cynomi addresses value objections by highlighting unique benefits (e.g., increased revenue, reduced costs, enhanced compliance), providing cost-benefit analyses, sharing case studies and testimonials, and offering trial periods or demos for firsthand experience.

Competition & Differentiation

How does Cynomi compare to Apptega?

Cynomi embeds CISO-level expertise, automates up to 80% of manual processes, and prioritizes security over compliance. Apptega requires higher user expertise and more manual setup, making Cynomi more accessible and efficient for service providers.

How does Cynomi differ from ControlMap?

Cynomi offers a lower barrier to entry with embedded expertise and pre-built frameworks, reducing deployment timelines. ControlMap requires significant user expertise and manual setup, while Cynomi provides guided workflows and automation.

What sets Cynomi apart from Vanta?

Cynomi is designed for service providers with multi-tenant capabilities and supports over 30 frameworks, while Vanta focuses on select frameworks and is optimized for direct-to-business use. Cynomi also offers cost-effective, robust features for MSPs and MSSPs.

How does Cynomi compare to Secureframe?

Cynomi links compliance gaps directly to security risks and enables scalable service delivery for providers. Secureframe is compliance-driven and less oriented toward service providers. Cynomi also supports more frameworks for greater adaptability.

What are the advantages of Cynomi over Drata?

Cynomi is built for MSSPs and vCISOs, offering multi-tenant management and rapid deployment with pre-configured automation flows. Drata is geared toward internal compliance teams and has a longer onboarding cycle. Cynomi also provides advanced features at a lower cost.

How does Cynomi compare to RealCISO?

Cynomi offers advanced automation, multi-framework support, and embedded expertise, enabling scalable services for providers. RealCISO has limited scope, lacks scanning capabilities, and basic automation, making Cynomi more comprehensive for service providers.

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Terms & Conditions

This website (the “Site”), is owned and operated by Cynomi Ltd. (“Cynomi”, “we”, “us” or “our”). Any use of this Site, or any services made available on the site from time to time (“Services”), is subject to and conditioned upon your consent to and compliance with, these Terms of Use (the “Agreement”). By accessing and using the Site and/or any Services, you hereby consent to be bound by this Agreement. If you do not agree with any of these terms and conditions, you are not authorized to access the Site or Services.

Electronic Communications

When you contact us, you consent to receive communications from us electronically. We will communicate with you by email (if and to the extent you choose to provide with your e-mail address) or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Proprietary Rights

The Site, the Services and the content therein are proprietary to us and/or our licensors. Any and all intellectual property rights related to the Services and the Site are and shall remain our exclusive property or our licensors. Nothing in this Site grants any license or right to use any marks displayed on this Site without the written permission of the owner of the mark. Your misuse of the marks displayed on this Site or any other content on this Site is strictly prohibited.
Without derogating from any of the provisions herein, you agree not to decompile, reverse-engineer, copy, transfer, assign, rent, resell, distribute or use the Site or the Services (or any part thereof, or any software underlying the Service), other than as expressly authorized by Cynomi. Any and all trademarks, service marks, product names, and trade names of Cynomi appearing on or through the Site and/or Service are exclusively owned by Cynomi. All other trademarks, service marks, product names, and logos appearing on or through the Service are the property of their respective owners. You may not use or display any trademark, service mark, product name, trade name, or logo appearing on or through the Service without the owner’s prior written consent.

Our Site is intended for use by natural persons. Any access or use of the Site by any automated means including but not limited to spiders, bots, scrapers and the like is prohibited. Any use of any information collected by such automated means constitutes a violation of this Agreement. Any use of the Site or any parts thereof or information therein for any commercial purposes is prohibited.
ALL CONTENT ON THE SITE IS PROTECTED BY COPYRIGHT. EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE INFORMATION ON THE SITE MAY BE REPRODUCED IN ANY FORM, OR BY ANY MEANS, WITHOUT PRIOR WRITTEN PERMISSION FROM Cynomi.

Compliance with Laws

Access or use of the Internet or of certain websites may be prohibited in certain territories and/or certain restrictions may apply to you in such territories. Don’t access this Site if such access is prohibited under law applicable to you. You agree that your use of the Site and Services shall not violate any applicable local, national or international law, including but not limited to any regulations having the force of law.

Links to Other Websites

This Site may contain links and references to websites of others. We may, from time to time, at our sole discretion, add or remove links to other websites. These links are provided solely for informative purposes and as a convenience to you, and access to any such websites is at your own risk. We recommend that you review the information provided by third parties (such as, but not limited to, the terms of service and privacy policy of the relevant website) before accessing such websites. We do not review, approve, monitor, endorse, warrant, or make any representations with respect to such websites. In no event will we be responsible for the information contained in such websites, their practices or for your use of or inability to use such websites, or transmissions received from such sites. You expressly relieve us from any and all liability arising from your use of any third-party website. We encourage you to be aware when you leave the Site, and to read the terms and conditions and privacy policy of such other website/s that you visit.

NO WARRANTY

THE SITE, AND ANY SERVICES OFFERED THROUGH IT IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. NEITHER Cynomi, ITS SUBSIDIARIES, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, PRODUCT OR SERVICE PROVIDED THROUGH THE SITE.
THE SITE OFFERS CERTAIN INFORMATION ABOUT THE COMPANY AND ITS PRODUCTS AND SERVICES, INCLUDING A KNOWLEDGE BASE IN WHICH THE COMPANY MAY UPLOAD CERTAIN DOCUMENTS OR PRESENTATIONS. SUCH INFORMATION IS DESIGNED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. THE INFORMATION CONTAINED ON THE SITE DOES NOT AND IS NOT INTENDED TO PROVIDE ANY REPRESENTATION OR WARRANTIES AS TO THE PRODUCTS, THEIR CAPABILITIES OR THEIR USE. Cynomi IS NOT RESPONSIBLE FOR ANY ACTIONS OR INACTION ON YOUR PART BASED ON THE INFORMATION THAT IS PRESENTED IN THE SITE.

LIMITATION OF LIABILITY

IN NO EVENT SHALL WE, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT, HOWEVER ARISING. IF YOU ARE DISSATISFIED WITH THE SITE OR THE SERVICES OR ANY MATERIALS THEREON, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND SERVICES. WITHOUT DEROGATING FROM ANY OF THE FOREGOING, OUR TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT, IF ANY, IN CONNECTION WITH THE SITE, THE SERVICES OR THE AGREEMENT WILL NOT EXCEED USD $100. THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN US AND YOU.

Privacy Policy

Information that we collect and use about you is subject to our Privacy Policy page. By accessing this Site you consent to the collection and use of information as described in our Privacy Policy, as may be amended by us from time to time.

Limitation of Claims

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or the Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Waiver and Severability

The failure of Cynomi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any of the provisions of this Agreement are held invalid, unenforceable, or void by a court or other tribunal of competent jurisdiction, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect.

Amendments

We may amend this Agreement at any time by posting the amended terms on the Site. Your continued use of the Site or Services shall constitute your consent to any changes made. If you do not agree to the new or different terms, you should not use the Site or the Service. This Agreement may not be otherwise amended.