The Challenge
ECI aimed to scale its GRC and cybersecurity advisory services, but manual, senior-dependent assessments limited capacity, increased delivery costs, and slowed growth.
The Solution
Cynomi became ECI’s GRC backbone, streamlining assessments, standardizing dashboards for every client, and enabling scalable, advisor-led security and compliance management.
The Impact
ECI expanded its client base, improved margins, and scaled high-quality GRC services by operating with greater efficiency.
The Full Story
Building a Strategic Advisory Practice
ECI, a managed services and cybersecurity provider focused on the financial services industry, set out to build a scalable, repeatable advisory practice that delivers business-centric insights and high value at scale.
Challenges of Growth and Consistency
ECI’s manual assessment workflows, customized templates, and resource-heavy processes made it difficult to scale advisory services. Each assessment consumed excessive time and senior expertise, limiting throughput, raising costs, and hampering growth in a competitive market.
“The biggest pain points prior to working with Cynomi were around the time it would take us to conduct security assessments,” said Chad Fullerton, VP of Information Security at ECI.
Implementing Cynomi
By adopting Cynomi, ECI replaced disconnected templates and manual spreadsheets with a centralized assessment platform that became the core of its GRC service. Automated workflows enabled advisors to complete structured assessments far more efficiently, cutting assessment time in half and improving margins, while freeing senior staff for strategic work.
Cynomi’s visual dashboards also improved client engagement. As Fullerton noted, “One hundred percent of my GRC customers get a Cynomi dashboard, no exception. It’s the backbone of our offering.”
Driving Growth and Client Value
With Cynomi as the foundation of its advisory offering, ECI shifted from one-off assessments to recurring, high-value, advisory engagements that strengthened long-term client relationships. The platform’s visual dashboards and structured outputs improved communication with business leaders, helping advisors move conversations beyond compliance checklists to broader security strategy.
Cynomi helped ECI to scale delivery without adding proportional headcount, creating a meaningful competitive advantage. “Cynomi has transformed how we deliver vCISO services. It’s easy to use, allows us to serve more clients with fewer resources, and has had a direct impact on our profitability,” added Fullerton.
The Full Story
ECI specializes in providing managed services and security solutions to the financial services sector, focusing on alternative investments and private equity. Their offerings include managed XDR, governance, risk and compliance (GRC), penetration testing, and vulnerability management.
- Industry: IT & Cybersecurity Services
- Focus: GRC, vCISO Services, Managed Detection & Response
- Founded: 1995
- Headquarters: United States