Frequently Asked Questions

Product Information & Use Cases

What is Cynomi and how does it help service providers like ECI?

Cynomi is an AI-driven platform designed to automate and streamline cybersecurity and compliance management for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). ECI uses Cynomi as its central GRC dashboard, providing every GRC client with real-time access to security scores, tasks, and action plans. The platform enables ECI to deliver scalable, consistent, and high-impact cybersecurity services, reduce assessment time by 50%, and increase margins by 30%. (Source: ECI Case Study)

What core problems does Cynomi solve for organizations?

Cynomi addresses several key challenges: time and budget constraints, manual and inefficient processes, scalability issues, compliance and reporting complexities, knowledge gaps among junior staff, and inconsistent service delivery. By automating up to 80% of manual tasks, Cynomi enables faster, more affordable engagements and empowers junior staff to deliver high-quality work. (Source: ECI Case Study, Knowledge Base)

How did ECI benefit from using Cynomi?

ECI achieved a 50% reduction in security assessment time, a 30% increase in GRC service margins, and a 50% reduction in human capital time. The platform enabled ECI to empower junior staff, improve client communication, double its client base, and expand into new markets. (Source: ECI Case Study)

What types of organizations and industries can benefit from Cynomi?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs serving industries such as financial services, legal, technology consulting, defense, and cybersecurity service providers. Case studies include ECI (financial services), CompassMSP (MSP), Arctiq (technology consulting), and CyberSherpas (cybersecurity services). (Source: ECI Case Study, Arctiq Case Study)

Features & Capabilities

What are the key features of Cynomi?

Cynomi offers AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, compliance readiness across 30+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded reporting, scalability, and a security-first design. The platform also provides a user-friendly dashboard, actionable insights, and supports integrations with scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), cloud platforms (AWS, Azure, GCP), and workflow tools (CI/CD, ticketing systems, SIEMs). (Source: ECI Case Study, Knowledge Base)

Does Cynomi support API integrations?

Yes, Cynomi offers API-level access for extended functionality and custom integrations, allowing users to connect with CI/CD tools, ticketing systems, SIEMs, and more. For API documentation, contact Cynomi directly or refer to their support team. (Knowledge Base)

What compliance frameworks does Cynomi support?

Cynomi supports over 30 cybersecurity frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA, and CMMC. This allows tailored assessments for diverse client needs and ensures regulatory adherence. (Source: ECI Case Study, Knowledge Base)

How does Cynomi ensure ease of use for non-technical users?

Cynomi features an intuitive interface and visual dashboards that simplify complex cybersecurity tasks. Customers, including ECI, report that junior staff can perform professional-level assessments, reducing ramp-up time and operational costs. The platform is praised for its accessibility and user-friendly design. (Source: ECI Case Study, Knowledge Base)

Business Impact & Metrics

What measurable business outcomes can customers expect from Cynomi?

Customers can expect increased revenue (e.g., CompassMSP closed deals 5x faster), reduced operational costs (up to 80% automation of manual processes), improved compliance, enhanced efficiency (ECI cut assessment times by 50%), scalable service delivery, and improved client engagement through branded reporting and centralized management. (Source: ECI Case Study, Knowledge Base)

How does Cynomi help organizations scale their cybersecurity services?

Cynomi enables MSPs and MSSPs to scale vCISO services without increasing resources by automating manual processes, standardizing workflows, and embedding expert-level guidance. ECI doubled its client base and expanded into new markets after adopting Cynomi. (Source: ECI Case Study, Knowledge Base)

Security & Compliance

How does Cynomi prioritize security and compliance?

Cynomi is designed with a security-first approach, linking assessment results directly to risk reduction rather than just compliance. The platform supports over 30 frameworks and provides enhanced reporting to demonstrate progress and compliance gaps. Cynomi holds ISO 27001 and SOC 2 certifications, ensuring robust protection against threats. (Security Certifications, Knowledge Base)

What technical documentation and compliance resources are available for Cynomi?

Cynomi provides extensive technical documentation and compliance resources, including NIST Compliance Checklists, CMMC Compliance Checklist, Continuous Compliance Guide, and framework-specific mapping documentation. These resources help organizations understand requirements, streamline compliance, and prepare for audits. (NIST Compliance Checklist, CMMC Compliance Checklist, Knowledge Base)

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, and Drata?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, and multitenant management. Unlike competitors, Cynomi automates up to 80% of manual processes, supports over 30 frameworks, and provides branded reporting. Competitors like Apptega and Secureframe require more user expertise and manual setup, while Vanta and Drata focus on in-house teams and have limited framework support. Cynomi's security-first design and rapid onboarding further differentiate it. (Knowledge Base)

Support & Implementation

What customer support and onboarding services does Cynomi provide?

Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, effective troubleshooting, and ongoing optimization. (Knowledge Base)

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi provides structured onboarding, dedicated account managers, training resources, and responsive customer support to assist with maintenance, upgrades, and troubleshooting. This ensures minimal downtime and optimal platform performance. (Knowledge Base)

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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How ECI Increased Margins on GRC Services by 30%

With Cynomi, ECI streamlined and scaled its GRC and vCISO advisory services, reducing assessment times by 50%, increasing margins by 30%, and enabling junior staff to deliver senior-level assessments.

The Challenge

ECI aimed to scale its GRC and cybersecurity advisory services, but manual, senior-dependent assessments limited capacity, increased delivery costs, and slowed growth.

The Solution

Cynomi became ECI’s GRC backbone, streamlining assessments, standardizing dashboards for every client, and enabling scalable, advisor-led security and compliance management.

The Impact

ECI expanded its client base, improved margins, and scaled high-quality GRC services by operating with greater efficiency.

Key Results
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Higher margins
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Reduction in assessment time
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Growth in client base

The Full Story

Building a Strategic Advisory Practice

ECI, a managed services and cybersecurity provider focused on the financial services industry, set out to build a scalable, repeatable advisory practice that delivers business-centric insights and high value at scale.

Challenges of Growth and Consistency

ECI’s manual assessment workflows, customized templates, and resource-heavy processes made it difficult to scale advisory services. Each assessment consumed excessive time and senior expertise, limiting throughput, raising costs, and hampering growth in a competitive market.

“The biggest pain points prior to working with Cynomi were around the time it would take us to conduct security assessments,” said Chad Fullerton, VP of Information Security at ECI. 

Implementing Cynomi

By adopting Cynomi, ECI replaced disconnected templates and manual spreadsheets with a centralized assessment platform that became the core of its GRC service. Automated workflows enabled advisors to complete structured assessments far more efficiently, cutting assessment time in half and improving margins, while freeing senior staff for strategic work. 

Cynomi’s visual dashboards also improved client engagement. As Fullerton noted, “One hundred percent of my GRC customers get a Cynomi dashboard, no exception. It’s the backbone of our offering.”

Driving Growth and Client Value

With Cynomi as the foundation of its advisory offering, ECI shifted from one-off assessments to recurring, high-value, advisory engagements that strengthened long-term client relationships. The platform’s visual dashboards and structured outputs improved communication with business leaders, helping advisors move conversations beyond compliance checklists to broader security strategy. 

Cynomi helped ECI to scale delivery without adding proportional headcount, creating a meaningful competitive advantage. “Cynomi has transformed how we deliver vCISO services. It’s easy to use, allows us to serve more clients with fewer resources, and has had a direct impact on our profitability,” added Fullerton. 

The Full Story

About ECI
ECi white

ECI specializes in providing managed services and security solutions to the financial services sector, focusing on alternative investments and private equity. Their offerings include managed XDR, governance, risk and compliance (GRC), penetration testing, and vulnerability management.

  • Industry: IT & Cybersecurity Services
  • Focus: GRC, vCISO Services, Managed Detection & Response
  • Founded: 1995
  • Headquarters: United States

What Our Team Loves About Cynomi

  • Cynomi has transformed how we deliver vCISO services. It’s easy to use, allows us to serve more clients with fewer resources, and has had a direct impact on our profitability. We’ve significantly reduced time spent on assessments and increased our margins, all while delivering a high-quality service.

    Chad Fullerton Vice President of Information Security at ECI

  • I manage a GRC service at ECI that delivers comprehensive governance, risk, and compliance solutions to our clients. Currently, we have around 60 clients using this service, and each one receives their own Cynomi dashboard. Each client is assigned an advisor from my team who oversees their short, medium, and long-term plans, ensuring their security, compliance, and overall IT posture are effectively managed. 100% of my GRC customers get a Cynomi dashboard. No exception. It’s the backbone of our offering.

    Chad Fullerton Vice President of Information Security at ECI

  • The biggest pain points prior to working with Cynomi were around the time it would take us to conduct security assessments, combined with the level of expertise and skill that we’d have to have in-house to be able to operate at a level that our clients would expect from us.

    Chad Fullerton Vice President of Information Security at ECI

  • I would absolutely recommend Cynomi to anyone looking for a GRC partner to provide the front-end and backbone infrastructure for their GRC service.

    Chad Fullerton Vice President of Information Security at ECI

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