How Secure Cyber Defense Closes Deals 3x Faster with Cynomi

Scaling a High-Impact vCISO Practice

Secure Cyber Defense, an MSSP specializing in managed SOC, network security, and threat intelligence, set out to accelerate client discovery, strengthen client engagement, and scale its growing vCISO practice.

Challenges of Scale and Consistency

However, like many MSSPs expanding into advisory services, Secure Cyber Defense depended on manual, spreadsheet-driven assessments and lengthy, hands-on discovery for each client. These processes stretched sales cycles to as long as three months, limited delivery capacity, and made it increasingly difficult to maintain consistency while scaling its vCISO practice.

Implementing Cynomi

By adopting Cynomi, Secure Cyber Defense replaced fragmented templates and manual spreadsheets with a unified assessment platform and automated workflows. Client discovery, once a major bottleneck, was completed 90% faster through a structured client intake process. Cynomi standardized reporting, automated assessments, and simplified communication, creating a consistent and scalable onboarding model for every vCISO engagement. 

“Cynomi transformed our client discovery process. What used to take weeks now takes just four hours,” said Chad Robinson, CISO & VP of Advisory at Secure Cyber Defense.

Driving Growth and Client Value

With Cynomi as the backbone of its vCISO program, Secure Cyber Defense closed deals significantly faster, standardized delivery, and shifted from one-off assessments to long-term, retainer-based engagements. The efficiency gains allowed senior leaders to focus on strategy while junior analysts handled structured assessments with confidence.

“Cynomi has become the foundation of our vCISO program. We use it every single day,” Robinson added. As a result, Secure Cyber Defense improved client retention, scaled its advisory model without adding headcount at the same pace, and gained a clear competitive edge in the market.