The Challenge
VISO faced manual, unstructured assessment workflows that relied on inconsistent interviews, spreadsheets, and disconnected processes, which slowed delivery, hampered quality, and limited scalability.
The Solution
Cynomi enabled VISO to standardize and automate its assessments with built-in questionnaires and a unified platform.
The Impact
VISO scaled its advisory services, elevated client confidence, and unlocked meaningful growth by transforming how its team operated and collaborated.
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VISO story
Stephen Parsons · CEO, VISO Cyber Security
From the time we started VISO, we started to use Cynomi, so close on two years now we’ve been using it. It’s absolutely been very, very positive.
Hi, I’m Stephen Parsons, I’m CEO of VISO Cyber Security. We’re a virtual CISO house and we provide security services for companies of various different sizes.
To provide a quality service, you need to have a consistent approach, and having a tool like Cynomi in place allows us to provide a quality product to our clients. The main advantage of having Cynomi in place is that we can service more clients, be quicker, and be more efficient, because we’ve got that standard process and tool that we use for all our clients. That allows us to take on more and to grow at scale.
Cynomi has given us speed, efficiency, and quality. It has reduced the amount of time we have to spend with our clients at the start in order to get a really robust set of information from them that we can then use to provide our service. The time it takes from a resourcing point of view to deliver a cyber assessment has been greatly reduced, probably by about 50%, and customers find it really useful because of the quality graphical user interface.
We’re a resource-based business, so the more clients we can service with our team is how we measure success, and that has grown as a result of being more efficient with the Cynomi products.
What Our Team Loves About Cynomi
The Full Story
Building Scalable Advisory Services
VISO Cyber Security, a cybersecurity service provider catering to SMEs, recognized that its existing manual assessment processes were a barrier to consistent, high-quality delivery and sustainable growth.
Challenges of Manual Workflow and Limited Scale
Before deploying Cynomi, VISO used self-developed questionnaires, spreadsheets, and disparate tools for data capture and process flow. These methods resulted in inconsistent interviews, duplicated effort, and difficulty scaling delivery. “We may have had to ask five to ten questions to get to an answer for a simple issue, because it was a non-structured interview,” said Stephen Parsons, CEO of VISO Cyber Security.
Implementing Cynomi
VISO selected Cynomi to replace its manual assessments with a structured, automated process built for speed and scale. Cynomi’s built-in questionnaires guided interviews, allowing consultants to focus on deeper analysis rather than creating questions from scratch. The rapid onboarding provided VISO with immediate value and clarity on ROI without a heavy investment. “Cynomi gave us everything we needed to make the decision easier,” said Parsons. As an intuitive SaaS platform, Cynomi enabled VISO to start and scale.
Driving Growth and Client Value
With Cynomi, VISO significantly enhanced its service model, transforming delivery speed, scalability, and client engagement. Assessment time was cut in half, and new-employee onboarding accelerated by 80%, allowing the team to support more clients without expanding headcount. “The time it takes to deliver a cyber assessment has been greatly reduced by about 50%,” Parsons added. These operational gains fueled 54% revenue growth as VISO broadened its service offerings and increased capacity for both new and recurring engagements. Cynomi’s structured, repeatable workflows elevated VISO from a reactive service provider to a strategic cybersecurity advisor, unlocking higher-margin opportunities and building a scalable foundation for long-term growth.
The Full Story
VISO Cyber Security is a cybersecurity service provider that provides SMEs with vCISO services, one-off cybersecurity risk assessments, incident response, and project work like ISO 27001 certification.
- Industry: Information Technology & Services
- Focus: vCISO Services, Cybersecurity Assessments, Incident Response
- Founded: 2020
- Headquarters: Ireland
Why VISO chose Cynomi
VISO’s problem was assessment delivery that depended on inconsistent, non-structured interviews – sometimes five to ten questions just to get to one answer – plus spreadsheets and disconnected tools that made scaling difficult. Cynomi replaced that with built-in questionnaires and a unified platform, cutting assessment time in half and speeding new-employee onboarding by 80%. That standardization is what let VISO support more clients without adding headcount, turning a reactive assessment provider into a strategic cybersecurity advisor – and driving 54% revenue growth along the way.
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