Frequently Asked Questions

Use Cases & Business Impact

How did Secure Cyber Defense benefit from using Cynomi?

Secure Cyber Defense adopted Cynomi as the core platform for their vCISO program, resulting in 3x faster deal closures and a 90% reduction in client discovery time. The platform enabled them to automate risk assessments, streamline onboarding, and maintain continuous client engagement. These improvements led to enhanced client retention, empowered junior staff to handle senior-level assessments, and drove overall business growth. Source: Secure Cyber Defense Case Study

What measurable outcomes have other Cynomi customers reported?

Other Cynomi customers have reported significant business impacts, such as CompassMSP closing deals 5x faster and ECI achieving a 30% increase in GRC service margins while cutting assessment times by 50%. These outcomes demonstrate Cynomi's ability to accelerate sales cycles, reduce operational costs, and improve compliance. Source: CompassMSP Case Study

Which industries have benefited from Cynomi according to case studies?

Cynomi has delivered measurable results for organizations in the legal industry, cybersecurity service providers, technology consulting, managed service providers (MSPs), and the defense sector. For example, a 100-employee legal firm successfully navigated compliance, and Arctiq reduced assessment times by 60%. Source: Cynomi Case Studies

Features & Capabilities

What are the key features of Cynomi?

Cynomi offers AI-driven automation that automates up to 80% of manual processes, including risk assessments and compliance readiness. Key features include centralized multitenant management, support for over 30 cybersecurity frameworks (such as NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA), embedded CISO-level expertise, branded exportable reporting, scalability, and a security-first design. The platform also provides an intuitive interface accessible to both technical and non-technical users. Source: Cynomi Platform

What integrations does Cynomi support?

Cynomi supports integrations with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also offers native integrations with cloud platforms like AWS, Azure, and GCP, and provides API-level access for custom workflows and integrations with CI/CD tools, ticketing systems, and SIEMs. Source: Cynomi Continuous Compliance Guide

Does Cynomi offer API access?

Yes, Cynomi provides API-level access, enabling extended functionality and custom integrations to suit specific workflows and requirements. For more details, contact Cynomi directly or refer to their support team. Source: Cynomi Continuous Compliance Guide

What technical documentation is available for Cynomi?

Cynomi offers extensive technical documentation, including compliance checklists for frameworks like CMMC, PCI DSS, and NIST, NIST compliance templates, a continuous compliance guide, and framework-specific mapping documentation. These resources help users understand and implement Cynomi's solutions effectively. CMMC Compliance Checklist, NIST Compliance Checklist, Continuous Compliance Guide, Compliance Audit Checklist

Pain Points & Problems Solved

What core problems does Cynomi solve for service providers?

Cynomi addresses time and budget constraints by automating up to 80% of manual processes, eliminates inefficiencies from spreadsheet-based workflows, enables scalable vCISO services, simplifies compliance and reporting, bridges knowledge gaps for junior staff, and ensures consistent service delivery across engagements. Source: Secure Cyber Defense Case Study

What pain points do Cynomi customers commonly face?

Customers often struggle with manual, time-consuming assessments, inefficient client discovery, slow deal closures, difficulty maintaining client engagement, limited scalability, and knowledge gaps among junior staff. Cynomi's automation and standardized workflows directly address these challenges, as evidenced by Secure Cyber Defense's experience. Source: Secure Cyber Defense Case Study

Product Security & Compliance

How does Cynomi ensure product security and compliance?

Cynomi prioritizes security over mere compliance by linking assessment results directly to risk reduction. The platform supports compliance readiness across 30+ frameworks, provides enhanced reporting, and embeds CISO-level expertise to ensure robust protection against threats. Source: Cynomi Security Commitment

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, and support for 30+ frameworks. Unlike Apptega and ControlMap, Cynomi requires less manual setup and expertise. Compared to Vanta and Secureframe, Cynomi provides greater framework flexibility and multitenant management. Drata is premium-priced and suited for experienced in-house teams, while Cynomi offers rapid deployment and is accessible to junior staff. RealCISO has limited scope and lacks scanning capabilities, whereas Cynomi provides actionable reports, automation, and multitenant management. Source: Secure Cyber Defense Case Study

What makes Cynomi a preferred choice for service providers?

Cynomi empowers service providers to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. Its automation, embedded expertise, multitenant management, and client-friendly reporting make it especially suitable for MSPs, MSSPs, and vCISOs. Customers like Secure Cyber Defense and CompassMSP have reported faster deal closures, improved client engagement, and measurable business growth. Source: Secure Cyber Defense Case Study

Support & Implementation

What customer service and support does Cynomi provide after purchase?

Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure customers can maintain and optimize their use of the platform. Source: Cynomi Contact

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi provides a structured onboarding process, dedicated account managers for ongoing support, access to training materials, and prompt troubleshooting assistance. This ensures minimal downtime and smooth operation for customers. Source: Cynomi Contact

Product Information

What is the primary purpose of Cynomi's platform?

Cynomi is designed to enable MSPs, MSSPs, and vCISOs to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. The platform automates time-consuming tasks, embeds expert-level processes, and simplifies complex cybersecurity operations, allowing service providers to focus on strategic value and business growth. Source: Cynomi Platform

How does Cynomi empower junior staff and address the cybersecurity talent gap?

Cynomi embeds CISO-level expertise and best practices into its platform, enabling junior team members to perform high-level assessments and deliver consistent, high-quality work. This reduces reliance on senior security professionals and helps organizations overcome the cybersecurity talent gap. Source: Secure Cyber Defense Case Study

Getting to YES: The Anti-Sales Guide to Closing New Cybersecurity Deals

Download Guide

How Secure Cyber Defense Closes Deals 3x Faster with Cynomi

With Cynomi, Secure Cyber Defense standardized vCISO delivery, reduced discovery from weeks to hours, and accelerated deal cycles across its advisory practice.

Chad Robinson from Secure Cyber

The Challenge

Secure Cyber Defense aimed to scale its vCISO practice but manual, inconsistent assessments stalled sales, limited capacity, and weakened client engagement.

The Solution

Cynomi delivered a unified platform that streamlined assessments, automated onboarding, and standardized workflows.

The Impact

Secure Cyber Defense transformed its advisory delivery into a more consistent, scalable practice that accelerated deal momentum and strengthened long-term client relationships.

Key Results
00 x
Faster deal closures
00 %
Reduction in client discovery time

The Full Story

Scaling a High-Impact vCISO Practice

Secure Cyber Defense, an MSSP specializing in managed SOC, network security, and threat intelligence, set out to accelerate client discovery, strengthen client engagement, and scale its growing vCISO practice.

Challenges of Scale and Consistency

However, like many MSSPs expanding into advisory services, Secure Cyber Defense depended on manual, spreadsheet-driven assessments and lengthy, hands-on discovery for each client. These processes stretched sales cycles to as long as three months, limited delivery capacity, and made it increasingly difficult to maintain consistency while scaling its vCISO practice.

Implementing Cynomi

By adopting Cynomi, Secure Cyber Defense replaced fragmented templates and manual spreadsheets with a unified assessment platform and automated workflows. Client discovery, once a major bottleneck, was completed 90% faster through a structured client intake process. Cynomi standardized reporting, automated assessments, and simplified communication, creating a consistent and scalable onboarding model for every vCISO engagement. 

“Cynomi transformed our client discovery process. What used to take weeks now takes just four hours,” said Chad Robinson, CISO & VP of Advisory at Secure Cyber Defense.

Driving Growth and Client Value

With Cynomi as the backbone of its vCISO program, Secure Cyber Defense closed deals significantly faster, standardized delivery, and shifted from one-off assessments to long-term, retainer-based engagements. The efficiency gains allowed senior leaders to focus on strategy while junior analysts handled structured assessments with confidence.

“Cynomi has become the foundation of our vCISO program. We use it every single day,” Robinson added. As a result, Secure Cyber Defense improved client retention, scaled its advisory model without adding headcount at the same pace, and gained a clear competitive edge in the market.

The Full Story

About Secure Cyber Defense

Secure Cyber Defense’s vCISO program helps organizations strengthen their cybersecurity posture while navigating complex security landscapes.

  • Industry: Computer and Network Security
  • Focus: vCISO Services, Managed Services, Advisory Services
  • Founded: 2015
  • Headquarters: United States

What Our Team Loves About Cynomi

  • Cynomi transformed our client discovery process. What used to take weeks now takes just four hours. It streamlined our vCISO practice, allowing us to focus on meaningful security improvements.

    Chad Robinson CISO & VP of Advisory, Secure Cyber Defense

  • I would 100% recommend Cynomi to any MSSP looking for a risk assessment platform. It’s helped us identify security gaps quickly and improve client security faster.

    Chad Robinson CISO & VP of Advisory, Secure Cyber Defense

  • The process always had a template, but with Cynomi, we can now run multiple assessments at the same time, making everything faster and more scalable.

    Shawn Waldman CEO, Secure Cyber Defense

  • Cynomi keeps clients engaged beyond just the initial assessment. That long-term engagement is critical.

    Shawn Waldman CEO, Secure Cyber Defense

  • Before Cynomi, assessments were largely manual, using Word documents and spreadsheets. Now, we’ve automated much of the process, which not only saves time but ensures consistency across every engagement.

    Shawn Waldman CEO, Secure Cyber Defense

  • Cynomi is more than just a tool—it’s become the foundation of our vCISO program. We use it every single day. It’s helped us scale, improve client relationships, and deliver real security value faster than ever before.

    Chad Robinson CISO & VP of Advisory, Secure Cyber Defense

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