The Challenge
Secure Cyber Defense aimed to scale its vCISO practice but manual, inconsistent assessments stalled sales, limited capacity, and weakened client engagement.
The Solution
Cynomi delivered a unified platform that streamlined assessments, automated onboarding, and standardized workflows.
The Impact
Secure Cyber Defense transformed its advisory delivery into a more consistent, scalable practice that accelerated deal momentum and strengthened long-term client relationships.
Watch the
Secure Cyber Defense story
Chad Robinson · CISO & VP of Advisory, Secure Cyber Defense · 1:32
On our vCISO practice at Secure Cyber, we use Cynomi every single day. The ROI when working with Cynomi has been the time to sign engagements. Time to sign has gone from three months to maybe three weeks.
Hi, my name’s Chad Robinson. I’m the CISO and VP of Advisory for Secure Cyber Defense. We provide managed network and managed SOC services. We’re also a threat intelligence company.
Prior to working with Cynomi, we were conducting assessments and risk assessments with pen and paper. So Cynomi has really helped us speed up that process of discovery. The biggest benefit of working with Cynomi is really the ease of use. It allows us, instead of spending weeks discovering the environment and asking those discovery questions, to really boil that down to about four hours of client discovery.
My favorite feature of the Cynomi platform is really the assessment feature. It’s really helped clients understand the framework, taking them from the entirety of a framework and the safeguards it’s asking of them, to really focus on a specific aspect of the environment.
Our experience working with the Cynomi team has been exceptional from the start. Our client management team is exceptional. I would 100% recommend Cynomi to any MSSP out there that’s looking for a risk assessment platform. It’s really helped clients identify some gaps in their security and make quick improvements to shore up that security.
What Our Team Loves About Cynomi
Cynomi transformed our client discovery process. What used to take weeks now takes just four hours.
I would 100% recommend Cynomi to any MSSP looking for a risk assessment platform. It’s helped us identify security gaps quickly and improve client security faster.
The process always had a template, but with Cynomi, we can now run multiple assessments at the same time, making everything faster and more scalable.
Cynomi keeps clients engaged beyond just the initial assessment. That long-term engagement is critical.
Before Cynomi, assessments were largely manual, using Word documents and spreadsheets. Now, we’ve automated much of the process, which not only saves time but ensures consistency across every engagement.
Cynomi is more than just a tool – it’s become the foundation of our vCISO program. We use it every single day. It’s helped us scale, improve client relationships, and deliver real security value faster than ever before.
The Full Story
Scaling a High-Impact vCISO Practice
Secure Cyber Defense, an MSSP specializing in managed SOC, network security, and threat intelligence, set out to accelerate client discovery, strengthen client engagement, and scale its growing vCISO practice.
Challenges of Scale and Consistency
However, like many MSSPs expanding into advisory services, Secure Cyber Defense depended on manual, spreadsheet-driven assessments and lengthy, hands-on discovery for each client. These processes stretched sales cycles to as long as three months, limited delivery capacity, and made it increasingly difficult to maintain consistency while scaling its vCISO practice.
Implementing Cynomi
By adopting Cynomi, Secure Cyber Defense replaced fragmented templates and manual spreadsheets with a unified assessment platform and automated workflows. Client discovery, once a major bottleneck, was completed 90% faster through a structured client intake process. Cynomi standardized reporting, automated assessments, and simplified communication, creating a consistent and scalable onboarding model for every vCISO engagement.
“Cynomi transformed our client discovery process. What used to take weeks now takes just four hours,” said Chad Robinson, CISO & VP of Advisory at Secure Cyber Defense.
Driving Growth and Client Value
With Cynomi as the backbone of its vCISO program, Secure Cyber Defense closed deals significantly faster, standardized delivery, and shifted from one-off assessments to long-term, retainer-based engagements. The efficiency gains allowed senior leaders to focus on strategy while junior analysts handled structured assessments with confidence.
“Cynomi has become the foundation of our vCISO program. We use it every single day,” Robinson added. As a result, Secure Cyber Defense improved client retention, scaled its advisory model without adding headcount at the same pace, and gained a clear competitive edge in the market.
The Full Story
Secure Cyber Defense’s vCISO program helps organizations strengthen their cybersecurity posture while navigating complex security landscapes.
- Industry: Computer and Network Security
- Focus: vCISO Services, Managed Services, Advisory Services
- Founded: 2015
- Headquarters: United States
Why Secure Cyber Defense chose Cynomi
Secure Cyber Defense’s problem was a vCISO practice that couldn’t scale past manual, spreadsheet-driven assessments – client discovery alone could stretch into weeks and push sales cycles out to three months. Cynomi replaced those fragmented templates with one platform: structured client intake, automated assessments, and standardized reporting that cut discovery from weeks to about four hours. That speed is what let Secure Cyber Defense close deals significantly faster, move junior analysts onto structured assessments with confidence, and shift from one-off engagements to long-term, retainer-based relationships without adding headcount at the same pace.
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