Frequently Asked Questions

Product Features & Capabilities

What core problems does Cynomi solve for cybersecurity service providers?

Cynomi addresses several key challenges faced by cybersecurity service providers, including time and budget constraints, manual and spreadsheet-based processes, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps among junior team members, and challenges maintaining consistency across engagements. By automating up to 80% of manual processes and embedding CISO-level expertise, Cynomi enables faster, more affordable, and consistent service delivery. Source: Burwood Case Study, Knowledge Base

What are the key features and capabilities of Cynomi?

Cynomi offers AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, compliance readiness across 30+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded reporting, scalability, and a security-first design. These features empower service providers to deliver enterprise-grade cybersecurity services efficiently and consistently. Platform Features, Burwood Case Study

Does Cynomi support integration with other cybersecurity tools and platforms?

Yes, Cynomi supports integrations with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also offers native integrations with cloud platforms like AWS, Azure, and GCP, and provides API-level access for custom workflows and connections to CI/CD tools, ticketing systems, and SIEMs. Continuous Compliance Guide

What compliance frameworks does Cynomi support?

Cynomi supports over 30 cybersecurity frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA, CMMC, and PCI DSS. This enables tailored assessments and compliance mapping for diverse client needs. NIST Compliance Checklist, CMMC Compliance Checklist

Use Cases & Business Impact

How did Burwood Group use Cynomi to transform its cybersecurity practice?

Burwood Group leveraged Cynomi to build a management consulting model centered around cyber risk assessments. By standardizing and automating assessments, Burwood delivered consistent, high-margin services and accelerated time-to-market. The platform enabled Burwood to launch a flagship Cyber Risk Workshop, achieve a 40–50% conversion rate from assessments to vCISO contracts, and deliver assessments in 2 days instead of 5+ days manually. Burwood Case Study

What measurable business outcomes have Cynomi customers reported?

Cynomi customers have reported significant improvements, including increased revenue, reduced operational costs, and enhanced compliance. For example, CompassMSP closed deals 5x faster, ECI achieved a 30% increase in GRC service margins and cut assessment times by 50%, and Burwood Group reached robust margins and a 40–50% conversion rate from assessments to vCISO contracts. CompassMSP Case Study, Burwood Case Study

Which industries have benefited from Cynomi according to case studies?

Cynomi has demonstrated value across multiple industries, including legal (100-employee legal firm), cybersecurity service providers (CyberSherpas, CA2 Security, Secure Cyber Defense), technology consulting (Arctiq), managed service providers (CompassMSP), and the defense sector (CMMC-focused clients). Testimonials, Arctiq Case Study, Secure Cyber Defense Case Study

Ease of Use & Implementation

How easy is it to use Cynomi for cybersecurity assessments and reporting?

Cynomi features an intuitive interface and structured workflows, making it accessible even for non-technical users and junior team members. Customers have praised its 'paint-by-numbers' process and rapid ramp-up time. For example, Model Technology Solutions reduced new analyst ramp-up from four or five months to just one month. Cyber Resilience Management

What is the typical implementation timeframe for Cynomi?

Cynomi enables rapid implementation and time-to-market. For example, Burwood Group built and launched their cyber risk workshop in just six months, and assessments can be delivered in as little as two days, compared to five or more days with manual processes. Burwood Case Study

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, and multitenant management. Unlike competitors, Cynomi supports over 30 frameworks, automates up to 80% of manual processes, and provides branded reporting. Competitors like Apptega and ControlMap require more manual setup and expertise, while Vanta and Secureframe are more limited in framework support and focus on in-house teams. Drata is premium-priced with longer onboarding, and RealCISO lacks scanning capabilities and multitenant management. Cyber Resilience Management

What makes Cynomi a preferred choice for service providers over other solutions?

Cynomi's strengths include AI-driven automation, scalability, embedded CISO-level expertise, support for 30+ frameworks, enhanced reporting, security-first design, and ease of use. These features enable service providers to deliver high-quality, scalable cybersecurity services efficiently, with measurable business outcomes such as increased revenue and reduced operational costs. Burwood Case Study

Technical Documentation & Support

What technical documentation and resources are available for Cynomi users?

Cynomi provides comprehensive technical documentation, including compliance checklists for frameworks like CMMC, PCI DSS, and NIST, risk assessment templates, incident response plan templates, continuous compliance guides, and framework-specific mapping documentation. These resources help users understand and implement Cynomi's solutions effectively. CMMC Compliance Checklist, NIST Compliance Checklist, Continuous Compliance Guide

What customer service and support does Cynomi offer after purchase?

Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure customers can maintain and optimize their use of the platform. Contact Cynomi

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi provides a structured onboarding process, dedicated account management for ongoing support and upgrades, access to training materials, and prompt customer support for troubleshooting. This ensures minimal downtime and smooth operation for customers. Contact Cynomi

Security & Compliance

How does Cynomi ensure product security and compliance?

Cynomi prioritizes security over mere compliance by linking assessment results directly to risk reduction. The platform automates up to 80% of manual processes, supports over 30 frameworks, and provides enhanced reporting for transparency. It also embeds CISO-level expertise and best practices to ensure robust protection against threats. Security Commitment

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How Burwood Created a Scalable Revenue Engine

With Cynomi, Burwood streamlined and scaled its cybersecurity advisory services, standardizing assessments, increasing efficiency, and achieving a 40–50% conversion to vCISO engagements.

The Challenge

Burwood wanted to expand its cybersecurity consulting services, but relied on manual, inconsistent assessments that slowed delivery and limited scalability.

The Solution

Cynomi provided a unified platform that standardized assessments, automated reporting, and enabled a repeatable, two-day Cyber Risk Workshop offering.

The Impact

Burwood transformed its cybersecurity services into a scalable, high-margin advisory model that drives consistent client value and growth.

Key Results
00 %
Conversion to vCISO services
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Faster assessments

The Full Story

Building a Strategic Advisory Practice

Burwood, a technology consulting firm specializing in infrastructure, cloud, and security, set out to develop a scalable and repeatable cybersecurity advisory model that delivers meaningful, business-focused insights efficiently.

Challenges of Scale and Consistency

One of Burwood’s biggest challenges was the lack of a structured assessment model, which led to inconsistent, inefficient advisory services that made scaling difficult. Each consultant followed their own process, using different spreadsheets and templates that produced varied results. 

Delivery took too long, making it harder to win client commitment, while growing competition and the need for clear differentiation added pressure to evolve quickly.

Implementing Cynomi

By adopting Cynomi, Burwood standardized and accelerated its cyber risk assessments, reducing delivery time from a week to two days and enabling the launch of its flagship two-day Cyber Risk Workshop. Cynomi replaced spreadsheets with a centralized system for data, reporting, and client engagement, serving as the single source of truth for all assessments.

With built-in frameworks, Cynomi empowered Burwood to deliver structured, compliance-aligned insights efficiently and consistently across every client engagement.

Driving Growth and Client Value

With Cynomi, Burwood transformed client engagement and accelerated growth, evolving from a technical services provider to a strategic cybersecurity advisory firm. “Without Cynomi, we wouldn’t have been able to launch this practice. We’d still be building templates and processes instead of delivering value to clients,” said Rene Ventura, Cybersecurity Practice Manager at Burwood.

The Cyber Risk Workshop became the entry point for vCISO services, reducing assessment time and converting 40–50% of participants into ongoing clients. Live dashboards and automated reports elevated conversations to the executive level, turning technical discussions into strategic ones. Cynomi also enabled scalability without adding headcount, driving consistency, efficiency, and a repeatable, high-margin advisory model built for long-term growth.

The Full Story

About Burwood Group

Burwood Group’s cybersecurity practice offers cyber risk assessments and vCISO services to small and medium businesses.

  • Industry: IT Services and IT Consulting
  • Focus: Cloud & Infrastructure Modernization, vCISO, Managed Services
  • Founded: 1997
  • Headquarters: United States

What Our Team Loves About Cynomi

  • Without Cynomi, we wouldn’t have been able to launch this practice. We’d still be building templates and processes instead of delivering value to clients.

    Rene Ventura Cybersecurity Practice Manager, Burwood

  • We had never done structured assessments. We were looking at firewalls – not business risk. Cynomi helped us flip that.

    Thomas Bergman Sr. Cybersecurity Consultant, Burwood

  • Our risk assessments are the first step in an ongoing client relationship, both for our cybersecurity and other professional services practices, and over 50% of those clients convert to vCISO. It’s been a game changer – creating a clear, scalable path to grow our practice, all powered by Cynomi.

    Thomas Bergman Sr. Cybersecurity Consultant, Burwood

  • Cynomi is that assistant that would cost the equivalent of one or two full-time engineers annually. It allows me to drive the assessment process naturally, without spending years developing something ourselves.

    Thomas Bergman Sr. Cybersecurity Consultant, Burwood

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