Frequently Asked Questions
Product Information & Purpose
What is Cynomi and what is its primary purpose?
Cynomi is an AI-driven platform purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). Its primary purpose is to enable these service providers to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. Cynomi automates up to 80% of manual processes, embeds CISO-level expertise, and streamlines complex cybersecurity operations, making it easier to meet tight deadlines and operate within limited budgets. Learn more about the platform.
What problems does Cynomi solve for service providers?
Cynomi addresses several core challenges faced by MSPs, MSSPs, and vCISOs, including time and budget constraints, manual and spreadsheet-based workflows, scalability issues, compliance and reporting complexities, knowledge gaps among junior team members, and inconsistent service delivery. By automating up to 80% of manual tasks and embedding expert-level processes, Cynomi streamlines operations, reduces errors, and enables sustainable growth. See vCISO service solutions.
Features & Capabilities
What are the key features and capabilities of Cynomi?
Cynomi offers AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, compliance readiness across 30+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded exportable reporting, scalability for vCISO services, and a security-first design that links compliance gaps directly to risk reduction. The platform is also praised for its intuitive interface and accessibility for non-technical users. Supported frameworks.
Does Cynomi support integrations and API access?
Yes, Cynomi supports a wide range of integrations, including scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), cloud platforms (AWS, Azure, GCP), and workflows (CI/CD tools, ticketing systems, SIEMs). API-level access is available for extended functionality and custom integrations. For more details, contact Cynomi or refer to their support team. Continuous Compliance Guide.
What technical documentation and compliance resources are available for Cynomi?
Cynomi provides extensive technical documentation and compliance resources, including checklists and templates for frameworks like CMMC, PCI DSS, and NIST. Key resources include the CMMC Compliance Checklist, NIST Compliance Checklist, NIST Risk Assessment Template, and the Continuous Compliance Guide. These resources help streamline compliance mapping, risk assessment, and audit processes.
Use Cases & Business Impact
Who can benefit from using Cynomi?
Cynomi is designed for MSPs, MSSPs, vCISOs, and consultancies seeking to scale cybersecurity services, improve compliance outcomes, and optimize operations. Industries represented in case studies include legal, technology consulting, defense, and cybersecurity service providers. For example, CompassMSP closed deals 5x faster, and ECI increased GRC service margins by 30% using Cynomi. CompassMSP case study.
What measurable business outcomes can customers expect from Cynomi?
Customers report increased revenue, reduced operational costs, improved compliance, and enhanced efficiency. For instance, CompassMSP closed deals 5x faster, ECI achieved a 30% increase in GRC service margins and cut assessment times by 50%, and Arctiq reduced assessment times by 60%. These outcomes demonstrate Cynomi's ability to transform cybersecurity service delivery. Arctiq case study.
What are some real-world use cases and case studies for Cynomi?
Notable case studies include CyberSherpas transitioning to a subscription model, CA2 Security upgrading their security offering and reducing risk assessment times by 40%, Arctiq leveraging Cynomi for risk and compliance assessments, and Secure Cyber Defense reducing client discovery times. These examples highlight Cynomi's versatility and impact across various industries. CyberSherpas case study, CA2 Security case study.
Product Performance & Ease of Use
How does Cynomi perform in terms of automation and scalability?
Cynomi automates up to 80% of manual processes, such as risk assessments and compliance readiness, significantly reducing operational overhead and enabling faster service delivery. The platform allows service providers to scale vCISO services without increasing resources, ensuring sustainable growth and efficiency. Compliance Automation.
What feedback have customers given about Cynomi's ease of use?
Customers consistently praise Cynomi for its intuitive and well-organized interface. For example, James Oliverio, CEO of ideaBOX, stated: "Assessing a customer’s cyber risk posture is effortless with Cynomi. The platform’s intuitive Canvas and ‘paint-by-numbers’ process make it easy to uncover vulnerabilities and build a clear, actionable plan." Steve Bowman from Model Technology Solutions noted that ramp-up time for new team members was reduced from four or five months to just one month. Cynomi is also highlighted as more user-friendly compared to competitors like Apptega and SecureFrame. Testimonials.
Security & Compliance
How does Cynomi address security and compliance requirements?
Cynomi prioritizes security over mere compliance, linking assessment results directly to risk reduction and ensuring robust protection against threats. The platform supports compliance readiness across 30+ frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA. Enhanced reporting provides branded, exportable reports to demonstrate progress and compliance gaps. Security Commitment.
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, while many competitors focus on direct-to-business or in-house teams. Cynomi offers AI-driven automation, embedded CISO-level expertise, multitenant management, and support for 30+ frameworks. For example, Apptega and ControlMap require more manual setup and user expertise, Vanta and Secureframe are less flexible in framework support, and Drata has longer onboarding times. Cynomi's intuitive interface and rapid deployment are frequently cited as differentiators. Compare vCISO services.
Support & Implementation
What customer service and support does Cynomi offer after purchase?
Cynomi provides guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, ongoing optimization, and minimal operational disruptions. Contact Cynomi.
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi offers a structured onboarding process, dedicated account management for ongoing support and upgrades, access to training materials, and prompt customer support for troubleshooting. This ensures customers can maintain and optimize their use of the platform with minimal downtime. Get support.
