Frequently Asked Questions
Product Information & Purpose
What is Cynomi and what is its primary purpose?
Cynomi is an AI-driven platform purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). Its primary purpose is to enable these service providers to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. Cynomi automates up to 80% of manual processes, embeds CISO-level expertise, and streamlines complex cybersecurity operations to help organizations meet tight deadlines and operate within limited budgets. Learn more
Which industries benefit from Cynomi?
Cynomi is used across a variety of industries, including legal, technology consulting, cybersecurity service providers, managed service providers (MSPs), and the defense sector. Case studies highlight successful implementations in legal firms, technology consultancies like Arctiq, and MSPs such as CompassMSP. See case studies
Features & Capabilities
What are the key features and capabilities of Cynomi?
Cynomi offers AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, compliance readiness across 30+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded exportable reporting, scalability, and a security-first design. These features enable service providers to deliver enterprise-grade cybersecurity services efficiently and consistently. Platform details
Does Cynomi support integrations with other cybersecurity tools and platforms?
Yes, Cynomi supports integrations with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also offers native integrations with cloud platforms like AWS, Azure, and GCP, and provides API-level access for custom workflows and connections to CI/CD tools, ticketing systems, and SIEMs. Integration details
Does Cynomi offer an API?
Yes, Cynomi provides API-level access, allowing for extended functionality and custom integrations to suit specific workflows and requirements. For more details, contact Cynomi or refer to their support team. Contact support
What frameworks does Cynomi support for compliance?
Cynomi supports over 30 cybersecurity frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA. This enables tailored assessments for diverse client needs and ensures compliance with major regulatory standards. See supported frameworks
Use Cases & Business Impact
What business impact can customers expect from using Cynomi?
Customers can expect increased revenue (e.g., CompassMSP closed deals 5x faster), reduced operational costs (automation of up to 80% of manual processes), improved compliance (support for 30+ frameworks), enhanced efficiency (ECI increased GRC service margins by 30% and cut assessment times by 50%), scalable service delivery, and improved client engagement through branded reporting and centralized management. CompassMSP case study
What problems does Cynomi solve for service providers?
Cynomi addresses time and budget constraints, manual process inefficiencies, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps among junior team members, and challenges maintaining consistency across engagements. By automating and standardizing workflows, Cynomi helps service providers deliver high-quality, consistent cybersecurity services. Explore vCISO services
Are there real-world examples of Cynomi's impact?
Yes. For example, CompassMSP closed deals five times faster after adopting Cynomi, ECI increased GRC service margins by 30% and cut assessment times by 50%, and Arctiq reduced assessment times by 60%. These case studies demonstrate measurable business outcomes and operational improvements. Arctiq case study
Ease of Use & Customer Feedback
How easy is Cynomi to use?
Cynomi is consistently praised for its intuitive and well-organized interface. Customers like James Oliverio (ideaBOX) describe the platform as "effortless" for assessing cyber risk posture, and Steve Bowman (Model Technology Solutions) noted ramp-up time for new team members was reduced from four or five months to just one month. The platform is accessible even for non-technical users and junior analysts. Read testimonials
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, whereas competitors like Apptega and Vanta serve broader markets or focus on in-house teams. Cynomi automates up to 80% of manual processes, embeds CISO-level expertise, and supports over 30 frameworks, offering greater flexibility and scalability. It features centralized multitenant management, branded reporting, and a security-first design. Competitors often require more manual setup, user expertise, or have limited framework support. Platform comparison
Technical Requirements & Documentation
What technical documentation and resources are available for Cynomi?
Cynomi provides extensive technical documentation, including compliance checklists for frameworks like CMMC, PCI DSS, and NIST, risk assessment templates, incident response plan templates, continuous compliance guides, and framework-specific mapping documents. These resources help users understand and implement Cynomi's solutions effectively. CMMC Compliance Checklist
Security & Compliance
How does Cynomi ensure product security and compliance?
Cynomi prioritizes security over mere compliance, linking assessment results directly to risk reduction. The platform automates up to 80% of manual processes, supports compliance readiness across 30+ frameworks, and provides enhanced reporting for transparency. Embedded CISO-level expertise ensures robust protection and high-quality service delivery. Security commitment
Support & Implementation
What customer service and support does Cynomi offer after purchase?
Cynomi provides guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, ongoing optimization, and minimal operational disruptions. Contact support
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi offers a structured onboarding process, dedicated account management for ongoing support and upgrades, access to training materials, and prompt troubleshooting assistance. Support is available during business hours to ensure minimal downtime and operational continuity. Support details
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When was this page last updated?
This page wast last updated on 12/12/2025 .
