The Challenge
VISO faced manual, unstructured assessment workflows that relied on inconsistent interviews, spreadsheets, and disconnected processes, which slowed delivery, hampered quality, and limited scalability.
The Solution
Cynomi enabled VISO to standardize and automate its assessments with built-in questionnaires and a unified platform.
The Impact
VISO scaled its advisory services, elevated client confidence, and unlocked meaningful growth by transforming how its team operated and collaborated.
The Full Story
Building Scalable Advisory Services
VISO Cyber Security, a cybersecurity service provider catering to SMEs, recognized that its existing manual assessment processes were a barrier to consistent, high-quality delivery and sustainable growth.
Challenges of Manual Workflow and Limited Scale
Before deploying Cynomi, VISO used self-developed questionnaires, spreadsheets, and disparate tools for data capture and process flow. These methods resulted in inconsistent interviews, duplicated effort, and difficulty scaling delivery. “We may have had to ask five to ten questions to get to an answer for a simple issue, because it was a non-structured interview,” said Stephen Parsons, CEO of VISO Cyber Security.
Implementing Cynomi
VISO selected Cynomi to replace its manual assessments with a structured, automated process built for speed and scale. Cynomi’s built-in questionnaires guided interviews, allowing consultants to focus on deeper analysis rather than creating questions from scratch. The rapid onboarding provided VISO with immediate value and clarity on ROI without a heavy investment.
“Cynomi gave us everything we needed to make the decision easier,” said Parsons. As an intuitive SaaS platform, Cynomi enabled VISO to start and scale.
Driving Growth and Client Value
With Cynomi, VISO significantly enhanced its service model, transforming delivery speed, scalability, and client engagement. Assessment time was cut in half, and new-employee onboarding accelerated by 80%, allowing the team to support more clients without expanding headcount. “The time it takes to deliver a cyber assessment has been greatly reduced by about 50%,” Parsons added.
These operational gains fueled 54% revenue growth as VISO broadened its service offerings and increased capacity for both new and recurring engagements. Cynomi’s structured, repeatable workflows elevated VISO from a reactive service provider to a strategic cybersecurity advisor, unlocking higher-margin opportunities and building a scalable foundation for long-term growth.
The Full Story
VISO Cyber Security is a cybersecurity service provider that provides SMEs with vCISO services, one-off cybersecurity risk assessments, incident response, and project work like ISO 27001 certification.
- Industry: Information Technology & Services
- Focus: vCISO Services, Cybersecurity Assessments, Incident Response
- Founded: 2020
- Headquarters: Ireland