Frequently Asked Questions
Use Cases & Business Impact
How did VISO benefit from using Cynomi?
VISO achieved a 50% reduction in risk assessment time and 54% annual revenue growth after adopting Cynomi. The platform enabled VISO to streamline and standardize their risk assessment process, accelerate onboarding for new employees (reducing onboarding time by 80%), and improve service quality and scalability. These outcomes are detailed in the VISO case study (2025).
What measurable business outcomes can Cynomi deliver?
Cynomi customers report significant improvements such as increased revenue, reduced operational costs, and enhanced compliance. For example, CompassMSP closed deals 5x faster, ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%, and VISO saw a 54% revenue growth and 50% reduction in risk assessment time. These outcomes are supported by CompassMSP, ECI, and VISO case studies.
Which industries have successfully used Cynomi?
Cynomi is used across multiple industries, including legal (e.g., a 100-employee legal firm), cybersecurity service providers (CyberSherpas, CA2 Security, Secure Cyber Defense), technology consulting (Arctiq), managed service providers (CompassMSP), and the defense sector (CMMC-focused MSPs). For more details, see testimonials and case studies.
Features & Capabilities
What are the key features of Cynomi?
Cynomi offers AI-driven automation (automating up to 80% of manual processes), standardized risk assessment questionnaires, an intuitive SaaS interface, embedded CISO-level expertise, support for over 30 cybersecurity frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), branded exportable reporting, centralized multitenant management, and API-level access for integrations. These features enable faster service delivery, scalability, and improved client engagement. Learn more about Cynomi's platform.
How does Cynomi help with onboarding new employees?
Cynomi reduces onboarding time for new employees by 80%. The platform's structured assessment process and built-in questionnaires allow new hires to conduct assessments autonomously after participating in just one assessment, compared to four or five months previously. This accelerates ramp-up and enables faster contribution to revenue. Source: VISO case study.
Does Cynomi support integrations with other tools?
Yes, Cynomi supports integrations with scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), cloud platforms (AWS, Azure, GCP), CI/CD tools, ticketing systems, SIEMs, and offers API-level access for custom workflows. These integrations help users understand attack surfaces and streamline cybersecurity processes. Source: Continuous Compliance Guide.
What technical documentation is available for Cynomi?
Cynomi provides comprehensive technical documentation, including compliance checklists (CMMC, PCI DSS, NIST), risk assessment templates, incident response plan templates, continuous compliance guides, and framework-specific mapping documents. These resources are available at CMMC Compliance Checklist, NIST Compliance Checklist, and Continuous Compliance Guide.
Pain Points & Problems Solved
What problems does Cynomi solve for service providers?
Cynomi addresses manual, spreadsheet-based workflows, time and budget constraints, inconsistent service delivery, resource-intensive onboarding, and compliance/reporting complexities. By automating up to 80% of manual processes and standardizing workflows, Cynomi enables faster, more affordable engagements, consistent high-quality deliverables, and scalable growth. Source: VISO case study, knowledge_base.
How does Cynomi improve consistency and service quality?
Cynomi standardizes the risk assessment process for every client, ensuring consistent, high-quality deliverables. This structure enhances credibility and professional reputation, as noted by VISO's CEO: "We have the same process in place for every client. There’s an intangible saving there that I can’t put into my ROI, but it is a saving nonetheless. And it makes us look good." Source: VISO case study.
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, multitenant management, and support for 30+ frameworks. Competitors like Apptega and ControlMap require more manual setup and user expertise, while Vanta and Secureframe focus on in-house teams and fewer frameworks. Drata has longer onboarding times, and RealCISO lacks scanning capabilities. Cynomi's strengths include rapid deployment, scalability, and actionable reporting. Source: knowledge_base.
Why choose Cynomi over other cybersecurity platforms?
Cynomi enables service providers to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. Its AI-driven automation, embedded expertise, multitenant management, and broad framework support differentiate it from competitors. Customers report faster onboarding, improved margins, and measurable business outcomes. Source: knowledge_base, VISO case study.
Support & Implementation
What support and onboarding services does Cynomi provide?
Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support (Monday–Friday, 9am–5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, rapid adoption, and ongoing optimization. Source: knowledge_base.
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi provides structured onboarding, dedicated account management, training resources, and responsive customer support to assist with maintenance, upgrades, and troubleshooting. This ensures minimal downtime and effective platform optimization. Source: knowledge_base.
Product Information & Security
How does Cynomi ensure product security and compliance?
Cynomi automates up to 80% of manual processes, supports compliance readiness across 30+ frameworks, and prioritizes security over mere compliance. The platform links assessment results directly to risk reduction, provides enhanced reporting, and embeds CISO-level expertise. Cynomi holds ISO 27001 and SOC 2 certifications, as shown on their security page.
Is Cynomi easy to use for non-technical users?
Yes, Cynomi features an intuitive interface and structured workflows that guide even non-technical users through assessments, planning, and reporting. Customers consistently praise its ease of use and rapid onboarding. For example, VISO reduced onboarding time for new employees from four or five months to just one month. Source: VISO case study, knowledge_base.
