Frequently Asked Questions

Features & Capabilities

What are the key features and capabilities of Cynomi?

Cynomi offers AI-driven automation that automates up to 80% of manual processes, including risk assessments and compliance readiness. The platform supports over 30 cybersecurity frameworks (such as NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA), provides branded, exportable reports, and enables centralized multitenant management for service providers. Embedded CISO-level expertise allows junior team members to deliver high-quality work, while the intuitive interface makes complex cybersecurity tasks accessible even for non-technical users. Learn more about Cynomi's platform features.

Does Cynomi support integrations with other cybersecurity tools and platforms?

Yes, Cynomi supports integrations with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also offers native integrations with cloud platforms like AWS, Azure, and GCP, and can sync with infrastructure-as-code deployments. API-level access is available for extended functionality, including integrations with CI/CD tools, ticketing systems, and SIEMs. Read more about Cynomi integrations.

How does Cynomi automate cybersecurity and compliance management?

Cynomi automates up to 80% of manual processes, including risk assessments, compliance readiness, and reporting. This automation reduces operational overhead, speeds up service delivery, and eliminates inefficiencies associated with spreadsheet-based workflows. For example, Model Technology Solutions reduced assessment times from weeks to days using Cynomi. See the Model Technology Solutions case study.

What frameworks does Cynomi support for compliance and security assessments?

Cynomi supports over 30 cybersecurity frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA, and CMMC. This allows tailored assessments for clients in regulated industries and ensures comprehensive compliance coverage. View supported frameworks.

Is Cynomi easy to use for non-technical users?

Yes, Cynomi features an intuitive interface designed to simplify complex cybersecurity tasks. Customers have praised its 'paint-by-numbers' process and user-friendly Canvas, making it accessible for non-technical users and junior team members. Ramp-up time for new analysts has been reduced from four or five months to just one month, according to Steve Bowman of Model Technology Solutions. Read more about ease of use.

Use Cases & Business Impact

What measurable business outcomes can customers expect from using Cynomi?

Customers can expect increased revenue, reduced operational costs, and improved compliance. For example, Model Technology Solutions grew their customer base by 20% and increased upsell revenue by 60% after adopting Cynomi. CompassMSP closed deals five times faster, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%. See Model's case study | See CompassMSP's case study.

How does Cynomi help service providers scale their vCISO services?

Cynomi enables service providers to scale vCISO services without increasing resources by automating manual processes and standardizing workflows. This allows for sustainable growth and efficient management of multiple clients from a single dashboard. Learn more about scaling vCISO services.

What industries have benefited from Cynomi according to case studies?

Cynomi has demonstrated success in industries such as legal (100-employee legal firm), cybersecurity service providers (CyberSherpas, CA2 Security, Secure Cyber Defense), technology consulting (Arctiq), managed service providers (CompassMSP), and the defense sector (CMMC-focused clients). See testimonials | Arctiq case study | Secure Cyber Defense case study.

How does Cynomi improve communication and collaboration between service providers and clients?

Cynomi acts as a single-source-of-truth, allowing both service providers and clients to view the same screens and collaborate on security and compliance posture. Its user-friendly interface and reporting capabilities facilitate productive discussions, align stakeholders, and help clients justify their investment in services. See Model's experience.

Pain Points & Problem Solving

What core problems does Cynomi solve for service providers and their clients?

Cynomi addresses time and budget constraints by automating manual processes, eliminates inefficiencies from spreadsheet-based workflows, enables scalable vCISO services, simplifies compliance and reporting, bridges knowledge gaps for junior team members, and ensures consistent service delivery through standardized workflows. Read more in Model's case study.

What pain points do Cynomi customers commonly express?

Customers often face challenges such as tight deadlines, limited budgets, manual spreadsheet-based workflows, scalability issues, complex compliance and reporting requirements, lack of engagement tools, knowledge gaps among junior staff, and inconsistent service delivery. Cynomi's automation, reporting, and embedded expertise directly address these pain points. See Model's feedback.

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, and multitenant management. Unlike competitors, Cynomi supports over 30 frameworks, automates up to 80% of manual processes, and provides client-friendly reporting. For example, Apptega and Secureframe require more user expertise and have limited framework support, while Drata's onboarding can take up to two months compared to Cynomi's rapid setup. RealCISO lacks scanning capabilities and multitenant management. See more about Cynomi's approach.

What makes Cynomi a preferred choice over alternatives for service providers?

Cynomi's strengths include AI-driven automation, scalability, centralized multitenant management, embedded CISO-level expertise, enhanced reporting, and a security-first design. These features empower service providers to deliver enterprise-grade cybersecurity services efficiently, enhance client engagement, and achieve measurable business outcomes such as increased revenue and reduced operational costs. Learn why service providers choose Cynomi.

Support & Implementation

What customer service and support does Cynomi provide after purchase?

Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, ongoing optimization, and minimal operational disruptions. Contact Cynomi support.

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi provides a structured onboarding process, dedicated account managers for ongoing support, access to training materials, and prompt troubleshooting assistance. This ensures customers can maintain and optimize their use of the platform with minimal downtime. Learn more about support.

Technical Requirements & Documentation

What technical documentation and resources are available for Cynomi users?

Cynomi provides compliance checklists for frameworks like CMMC, PCI DSS, and NIST, NIST compliance templates, continuous compliance guides, and framework-specific mapping documentation. These resources help users understand and implement Cynomi's solutions effectively. CMMC Compliance Checklist | NIST Compliance Checklist | Continuous Compliance Guide | Compliance Audit Checklist.

Does Cynomi offer API access for custom integrations?

Yes, Cynomi offers API-level access for extended functionality and custom integrations. For more details about the API and its documentation, contact Cynomi directly or refer to their support team. Contact Cynomi.

Security & Compliance

How does Cynomi ensure product security and compliance?

Cynomi prioritizes security over mere compliance by linking assessment results directly to risk reduction. The platform supports compliance readiness across 30+ frameworks, provides enhanced reporting, and embeds CISO-level expertise. It also offers branded, exportable reports to demonstrate progress and compliance gaps, improving transparency and trust. Read about Cynomi's security commitment.

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How Model Grew its Customer Base by 20% and Boosted Upsell Revenue

With Cynomi, Model reduced assessment times, improved client visibility, and expanded into high-margin advisory services that fueled significant growth.

The Challenge

Model aspired to expand its advisory services but faced client communication gaps, inconsistent assessments, and limited scalability that slowed growth into new markets.

The Solution

Cynomi centralized assessments, reporting, and vCISO delivery, giving Model a single source of truth in one unified platform.

The Impact

Model strengthened its advisory practice, expanded its client base, and unlocked new revenue opportunities by making assessments more consistent and scalable.

Key Results
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Growth in customer base
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Faster assessments

The Full Story

Building a Foundation for Strategic Advisory

Model had built its reputation as a managed-services firm delivering cybersecurity and infrastructure engineering to mid-sized companies. In 2022, they added vCISO services and sought to convert more engagements into recurring advisory models. This shift required deeper client alignment, clearer visibility, and a more scalable service structure. 

Challenges of Client Alignment and Service Scale

Model recognized that executives, IT leaders, and engineers often spoke different “languages” of risk and security, which made it harder to drive buy-in or upsell smoothly. Their internal assessment framework lacked direct mapping to industry-standard frameworks and consumed significant resources. At the same time, their delivery model aligned with only one client size, limiting who they could serve and how quickly they could grow. 

Implementing Cynomi

By adopting Cynomi, Model created a shared dashboard and client portal where both teams could see the same data, status, and roadmap. The platform’s built-in frameworks (like NIST and CIS) replaced custom internal models. Remediation tracking, document uploads, and task management were consolidated into a single workflow.

Driving Growth and Client Value

With Cynomi in place, Model shifted from a technical implementer to a strategic advisory partner, unlocking meaningful gains in efficiency, growth, and client engagement. The platform reduced assessment time by 75–80%, enabling consultants to deliver value earlier and support more clients without increasing headcount. 

“When we started, it was four or five months before I’d have somebody doing an assessment on their own. Now it’s down to one month,” said Steve Bowman, VP Sales & Marketing and Partner at Model Technology Solutions.

These improvements helped expand Model’s customer base by 20% and triggered a 60% increase in upsell revenue by giving clients more visibility, stronger alignment, and the confidence to commit to ongoing advisory services.

The Full Story

About Model Technology Solutions
Model

Model Technology Solutions offers IT and cybersecurity consulting and managed services to mid-size companies. Since 2022, they also added vCISO services to their offering.

  • Industry: IT Services and IT Consulting
  • Focus: vCISO, Managed Services, Infrastructure & Compliance
  • Founded: 2014
  • Headquarters: United States

What Our Team Loves About Cynomi

  • We have seen an increase in customers as well as increasing sales and services opportunities through the use of Cynomi. The ability to have a tool that supports our services has brought in additional customers we wouldn’t have had without it.

    Steve Bowman VP Sales & Marketing and Partner, Model Technology Solutions

  • Cynomi goes beyond the technical realm. By including the business decisions that need to be made, Cynomi creates a holistic view of cyber readiness and compliance.

    Steve Bowman VP Sales & Marketing and Partner, Model Technology Solutions

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