Frequently Asked Questions

Features & Capabilities

What are the key features and capabilities of Cynomi?

Cynomi offers AI-driven automation that automates up to 80% of manual processes, including risk assessments and compliance readiness. The platform supports over 30 cybersecurity frameworks (such as NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA), provides centralized multitenant management for service providers, and embeds CISO-level expertise to guide junior team members. Enhanced branded reporting, security-first design, and an intuitive interface make it accessible even for non-technical users. Learn more.

Does Cynomi support integrations with other cybersecurity tools?

Yes, Cynomi integrates with scanners like NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also supports native integrations with cloud platforms (AWS, Azure, GCP), infrastructure-as-code deployments, CI/CD tools, ticketing systems, and SIEMs. API-level access is available for custom workflows. See integration details.

Does Cynomi offer API access?

Yes, Cynomi provides API-level access to enable extended functionality and custom integrations for specific workflows. For documentation and details, contact Cynomi support or your account manager.

How does Cynomi prioritize security and compliance?

Cynomi is designed with a security-first approach, linking assessment results directly to risk reduction rather than just compliance. It supports compliance readiness across 30+ frameworks and provides enhanced reporting to demonstrate progress and gaps. The platform is ISO 27001 and SOC 2 certified. See certifications.

Use Cases & Business Impact

What problems does Cynomi solve for service providers?

Cynomi addresses time and budget constraints by automating up to 80% of manual processes, eliminates inefficiencies from spreadsheet-based workflows, enables scalable vCISO services without increasing resources, simplifies compliance and reporting, bridges knowledge gaps for junior team members, and ensures consistent service delivery. See the 2025 State of the vCISO Report.

What measurable business outcomes can customers expect from Cynomi?

Customers report increased revenue, reduced operational costs, and improved compliance. For example, CompassMSP closed deals 5x faster, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%. Read CompassMSP case study.

Who can benefit from using Cynomi?

Cynomi is purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). It is also used by legal firms, technology consultants, and organizations in the defense sector, as shown in case studies with CompassMSP, Arctiq, and CyberSherpas. See Arctiq case study.

What feedback have customers given about Cynomi's ease of use?

Customers consistently praise Cynomi's intuitive interface and structured workflows. James Oliverio (ideaBOX CEO) said, "Assessing a customer’s cyber risk posture is effortless with Cynomi. The platform’s intuitive Canvas and ‘paint-by-numbers’ process make it easy to uncover vulnerabilities and build a clear, actionable plan." Steve Bowman (Model Technology Solutions) noted ramp-up time for new team members dropped from four or five months to just one month. See more testimonials.

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, while competitors like Apptega and Vanta focus on direct-to-business or in-house teams. Cynomi automates up to 80% of manual processes, embeds CISO-level expertise, and supports over 30 frameworks. It offers multitenant management, branded reporting, and a security-first design. Competitors often require more manual setup, user expertise, or have limited framework support. Onboarding with Cynomi is rapid, and its interface is praised for ease of use. See platform details.

What makes Cynomi a preferred choice over alternatives?

Cynomi stands out for its AI-driven automation, scalability, centralized multitenant management, embedded CISO-level expertise, enhanced reporting, and security-first design. These features empower service providers to deliver enterprise-grade cybersecurity services efficiently, improve client engagement, and achieve measurable business outcomes. Explore vCISO services.

Technical Documentation & Compliance

What technical documentation and compliance resources are available for Cynomi?

Cynomi provides compliance checklists for frameworks like CMMC, PCI DSS, and NIST, including templates for System Security Plans (SSP), Plan of Action and Milestones (POA&M), and incident response. Resources include the CMMC Compliance Checklist, NIST Compliance Checklist, NIST Risk Assessment Template, and Continuous Compliance Guide. Framework-specific mapping documentation and vendor risk assessment guides are also available.

Support & Implementation

What customer service and support does Cynomi offer after purchase?

Cynomi provides guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday to Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, ongoing optimization, and minimal downtime. Contact support.

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi offers a structured onboarding process, dedicated account management for ongoing support and upgrades, access to training materials, and prompt troubleshooting assistance. Support is available during business hours to minimize operational disruptions.

Industries & Case Studies

Which industries are represented in Cynomi's case studies?

Cynomi's case studies feature legal firms, cybersecurity service providers (e.g., CyberSherpas, CA2 Security, Secure Cyber Defense), technology consulting (Arctiq), managed service providers (CompassMSP), and the defense sector. These examples highlight Cynomi's versatility and measurable impact across diverse industries. See Arctiq case study.

Pain Points & Challenges

What pain points do Cynomi customers commonly face?

Customers often struggle with time and budget constraints, manual spreadsheet-based workflows, scalability issues, compliance and reporting complexities, lack of engagement tools, knowledge gaps among junior staff, and inconsistent service delivery. Cynomi addresses these challenges through automation, standardized workflows, and embedded expertise. Read the 2025 State of the vCISO Report.

The 2025 State of the vCISO Report: 68% Drop in vCISO Workload with AI

Rotem-Shemesh
Rotem Shemesh Publication date: 23 July, 2025
Education
state of vciso 2025

We’re excited to announce the release of the 2025 State of the vCISO report. For the past three years, we’ve been tracking the evolution of the MSP and MSSP ecosystem, observing and analyzing how the shifts in the cybersecurity landscape are impacting SMBs and reshaping how security services are delivered.

This year’s report reveals a cybersecurity market in motion. Some trends that commenced in recent years are now peaking, like the rise of vCISO services among MSPs and MSSPs. Others are just beginning to take shape, like the adoption of AI in vCISO offerings. But each one presents an opportunity for service providers to broaden their offerings, increase scale and drive revenue growth.

Below, we offer a sneak peek into the main highlights of the report. For more in-depth findings and insights, read the full report.

From Niche to Necessity: The Rise of vCISO Services

At Cynomi, we deeply believe in the power of vCISO offerings. For SMBs, vCISOs provide a cost-effective and flexible way to access global and enterprise-grade security expertise, without the burden of employing a full-fledged CISO and security team. For these reasons, we’re excited (but not completely surprised) to see demand for vCISO services skyrocketing among SMBs, as 79% of service providers report high demand.

As a consequential and complementary motion, adoption of a vCISO offering among MSPs and MSSPs has surged from 21% in 2024 to 67% in 2025, a 319% YoY increase. This dramatic shift reflects both rising market demand and the fulfillment of last year’s stated intentions, when 74% of non-adopters said they planned to launch vCISO services by the end of 2025. And the momentum is still building: another 50% of remaining service providers say they plan to launch vCISO offerings by the end of the year.

“Plans of Offering vCISO Services”

state of vciso 2025

The Business Outcomes: Tangible Gains for Service Providers

High demand for vCISO offerings is also generating measurable business value for service providers:

  • 41% report increased upsell opportunities for new products and services
  • 40% cite improved profit margins
  • 39% report an expanded client base and increased lead generation

For many providers, vCISO services are proving to be both a revenue growth engine and a strategic differentiator. They are leveraging them to strengthen long-term client relationships and position themselves as trusted security and business partners, rather than transactional vendors.

Operational Barriers Remain, But Not Strategic Ones

Despite the clear business upside, some service providers remain cautious about launching vCISO offerings. While introducing a new service is always a strategic decision, in this case, the primary barriers appear to be operational.

When asked, 35% of MSSPs and MSPs cite concerns about profitability and ROI, 33% point to the high upfront resource demands, and 32% struggle with access to qualified cybersecurity talent.

In other words, the hesitation isn’t about why to offer vCISO, it’s how. Here, automation and AI are playing an increasingly critical role.

AI is Transforming the vCISO Delivery Model, Cutting Costs and Effort

Just like in other verticals and industries, AI is also reshaping the vCISO landscape. According to the report, 81% of providers are using AI or automation in their vCISO workflows, with another 15% planning adoption within the next 12 months. This means that nearly all vCISO offerings will be powered, to some extent, with AI.

“Use of Automation and AI Tools in vCISO Service Delivery”

state of vciso 2025

Key areas of AI application include:

  • Automated reporting and insights
  • Remediation planning
  • Compliance readiness and monitoring
  • Security and risk assessments
  • Task prioritization
  • And more

On average, service providers leveraging AI report a whopping 68% reduction in manual workload. Notably, 42% of respondents report workload reductions exceeding 80% in certain domains. This efficiency enables service providers to scale without adding headcount, serve more clients and improve the consistency and quality of deliverables.

2025 Outlook: Scalable, AI-Powered vCISO Services

The findings from The 2025 State of the vCISO Report reflect a maturing market. As AI and automation become more deeply embedded in service delivery, the vCISO model will continue to evolve, becoming more scalable, profitable, and effective.

Key trends we predict for the coming year include:

  • Broader adoption of vCISO services across MSPs and MSSPs
  • Expanded use of AI across and throughout the vCISO lifecycle
  • Increased ROI and operational efficiency driven by intelligent tooling

But we’ll have to see if we were right in next year’s report.

To explore this year’s insights and access detailed benchmarks and best practices, read the full 2025 State of the vCISO Report.