Frequently Asked Questions
Features & Capabilities
What features does Cynomi offer for cybersecurity and compliance management?
Cynomi provides AI-driven automation that streamlines up to 80% of manual processes, including risk assessments and compliance readiness. The platform supports over 30 cybersecurity frameworks (such as NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), offers centralized multitenant management, embedded CISO-level expertise, branded exportable reporting, and a security-first design that links compliance gaps directly to risk reduction. These features enable service providers to deliver scalable, consistent, and high-impact cybersecurity services efficiently. Learn more
Does Cynomi support integrations with other cybersecurity tools and platforms?
Yes, Cynomi supports integrations with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also offers native integrations with cloud platforms like AWS, Azure, and GCP, and can sync with infrastructure-as-code deployments. API-level access is available for extended functionality and integration with CI/CD tools, ticketing systems, and SIEMs. See integration details
How does Cynomi automate cybersecurity and compliance processes?
Cynomi automates up to 80% of manual processes, including risk assessments, compliance readiness, and reporting. The platform uses AI-driven workflows and embedded CISO-level expertise to guide users through assessments, planning, and reporting, reducing operational overhead and enabling faster service delivery. Download the automation guide
What technical documentation and compliance resources are available for Cynomi users?
Cynomi provides extensive technical documentation, including compliance checklists for frameworks like CMMC, PCI DSS, and NIST, risk assessment templates, incident response plan templates, and continuous compliance guides. Framework-specific mapping documentation, crosswalks, and control-to-requirement matrices are also available. Explore CMMC Compliance Checklist, NIST Compliance Checklist, Continuous Compliance Guide
Use Cases & Benefits
Who can benefit from using Cynomi?
Cynomi is purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). It is also valuable for technology consulting firms, legal industry organizations, and defense sector clients seeking scalable, efficient, and compliant cybersecurity services. See case studies
What business impact can customers expect from using Cynomi?
Customers report measurable outcomes such as increased revenue, reduced operational costs, and improved compliance. For example, CompassMSP closed deals 5x faster, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%. Cynomi enables scalable service delivery, enhanced client engagement, and consistent, high-quality results. CompassMSP Case Study, ECI Case Study
What problems does Cynomi solve for service providers?
Cynomi addresses time and budget constraints, manual process inefficiencies, scalability issues, compliance and reporting complexities, lack of engagement tools, knowledge gaps among junior team members, and challenges maintaining consistency across engagements. The platform automates tasks, standardizes workflows, and embeds expert-level guidance to deliver efficient, consistent, and high-impact services. Learn more about vCISO Services
Are there real-world examples of Cynomi solving customer pain points?
Yes. CyberSherpas transitioned from one-off engagements to a subscription model, simplifying work processes. CA2 Security upgraded their security offering and reduced risk assessment times by 40%. Arctiq reduced assessment times by 60% using Cynomi for risk and compliance assessments. CyberSherpas Case Study, CA2 Security Case Study, Arctiq Case Study
Product Performance & Ease of Use
How does Cynomi perform in terms of automation and scalability?
Cynomi automates up to 80% of manual processes, enabling service providers to scale vCISO services without increasing resources. This results in faster service delivery, reduced operational overhead, and sustainable growth. See Compliance Automation
Is Cynomi easy to use for non-technical users and junior team members?
Yes. Cynomi features an intuitive interface and structured workflows that guide even non-technical users through assessments, planning, and reporting. Customer feedback highlights its accessibility and ease of use, with ramp-up time for junior analysts reduced from several months to just one month. See Cyber Resilience Management
What do customers say about Cynomi's ease of use?
Customers consistently praise Cynomi for its intuitive design and well-organized interface. James Oliverio, CEO of ideaBOX, stated: "Assessing a customer’s cyber risk posture is effortless with Cynomi. The platform’s intuitive Canvas and ‘paint-by-numbers’ process make it easy to uncover vulnerabilities and build a clear, actionable plan." Steve Bowman from Model Technology Solutions noted that ramp-up time for new team members was reduced from four or five months to just one month. Read more testimonials
Security & Compliance
How does Cynomi ensure security and compliance for its users?
Cynomi prioritizes security over mere compliance by linking assessment results directly to risk reduction. The platform supports compliance readiness across 30+ frameworks, provides enhanced reporting, and embeds CISO-level expertise to ensure robust protection against threats. Cynomi holds ISO 27001 and SOC 2 certifications, demonstrating its commitment to security best practices. See security certifications
Which compliance frameworks does Cynomi support?
Cynomi supports over 30 cybersecurity frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA, and CMMC. This allows tailored assessments and compliance mapping for diverse client needs. See supported frameworks
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, and support for 30+ frameworks. Unlike Apptega and ControlMap, Cynomi requires less manual setup and user expertise. Compared to Vanta and Secureframe, Cynomi provides greater framework flexibility and multitenant management. Drata is premium-priced and suited for experienced in-house teams, while Cynomi offers rapid onboarding and embedded expertise for junior users. RealCISO lacks scanning capabilities and multitenant management, which Cynomi provides. See Compliance Automation
What makes Cynomi a preferred choice over alternatives?
Cynomi stands out due to its AI-driven automation, scalability, centralized multitenant management, embedded CISO-level expertise, enhanced reporting, and security-first design. These features empower service providers to deliver enterprise-grade cybersecurity services efficiently, enhance client engagement, and achieve measurable business outcomes such as increased revenue and reduced operational costs. Learn more about vCISO Services
Technical Requirements & Support
Does Cynomi offer API access for custom integrations?
Yes, Cynomi offers API-level access for extended functionality and custom integrations. For more details about the API and its documentation, contact Cynomi directly or refer to their support team. Contact Cynomi
What customer service and support does Cynomi provide after purchase?
Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure customers receive the necessary support to maintain and optimize their use of the platform. Contact Support
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi provides a structured onboarding process, dedicated account management, access to training materials, and prompt customer support for troubleshooting and resolving issues. This ensures minimal downtime and operational disruptions, and helps customers maintain and optimize their use of the platform. Contact Support
Industries & Case Studies
Which industries are represented in Cynomi's case studies?
Cynomi's case studies span the legal industry, cybersecurity service providers, technology consulting, managed service providers (MSPs), and the defense sector. Examples include a legal firm navigating compliance, CyberSherpas and CA2 Security upgrading their offerings, Arctiq reducing assessment times, and CompassMSP closing deals faster. See all case studies