Frequently Asked Questions

Product Information & Purpose

What is Cynomi and what is its primary purpose?

Cynomi is an AI-driven platform purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). Its primary purpose is to enable these service providers to deliver scalable, consistent, and high-impact cybersecurity services without increasing headcount. Cynomi automates up to 80% of manual processes, embeds CISO-level expertise, and streamlines complex cybersecurity operations, making it easier to meet tight deadlines and compliance requirements. Learn more.

How does Cynomi address specific cybersecurity needs?

Cynomi tackles common challenges such as time and budget constraints, manual processes, scalability issues, compliance complexities, knowledge gaps, and inconsistent service delivery. By automating up to 80% of manual tasks (like risk assessments and compliance readiness), supporting over 30 cybersecurity frameworks, and embedding expert-level processes, Cynomi enables faster, more affordable, and consistent engagements. Explore vCISO Services.

Features & Capabilities

What are the key features and capabilities of Cynomi?

Cynomi offers AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, compliance readiness across 30+ frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded exportable reporting, scalability, and a security-first design. The platform is intuitive and accessible even for non-technical users. See platform details.

What integrations does Cynomi support?

Cynomi integrates with leading scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), cloud platforms (AWS, Azure, GCP), and offers API-level access for custom workflows and integrations with CI/CD tools, ticketing systems, and SIEMs. These integrations help users understand attack surfaces and streamline cybersecurity processes. Learn about continuous compliance.

Does Cynomi offer API access?

Yes, Cynomi provides API-level access, enabling extended functionality and custom integrations to suit specific workflows and requirements. For API documentation, contact Cynomi directly or reach out to their support team.

Security & Compliance

How does Cynomi ensure product security and compliance?

Cynomi automates up to 80% of manual processes for risk assessments and compliance readiness, supports over 30 frameworks (NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), and prioritizes security over mere compliance. The platform links assessment results directly to risk reduction and provides branded, exportable reports for transparency. Cynomi is designed to deliver enterprise-grade security and compliance solutions efficiently and at scale. See security certifications.

What technical documentation and compliance resources are available for Cynomi?

Cynomi provides extensive technical documentation, including compliance checklists for CMMC, PCI DSS, and NIST; NIST compliance templates; continuous compliance guides; and framework-specific mapping documents. These resources help users understand and implement compliance requirements efficiently. CMMC Compliance Checklist, NIST Compliance Checklist, Continuous Compliance Guide.

Use Cases & Business Impact

Who can benefit from using Cynomi?

Cynomi is designed for MSPs, MSSPs, vCISOs, technology consultants, legal firms, and organizations in regulated industries such as defense and healthcare. Case studies show successful deployments in legal, cybersecurity services, technology consulting, and defense sectors. CompassMSP Case Study, Arctiq Case Study.

What measurable business impact can customers expect from Cynomi?

Customers report increased revenue, reduced operational costs, and improved compliance. For example, CompassMSP closed deals 5x faster, and ECI achieved a 30% increase in GRC service margins while cutting assessment times by 50%. Cynomi enables scalable service delivery, enhanced client engagement, and consistent, high-quality outcomes. CompassMSP Case Study, ECI Case Study.

What pain points does Cynomi help solve for service providers?

Cynomi addresses time and budget constraints, manual spreadsheet-based workflows, scalability issues, compliance and reporting complexities, lack of engagement tools, knowledge gaps among junior team members, and challenges maintaining consistency across engagements. Automation and standardized workflows help eliminate inefficiencies and ensure uniform, high-quality service delivery.

Are there real-world case studies demonstrating Cynomi's impact?

Yes. For example, CyberSherpas transitioned to a subscription model and streamlined work processes; CA2 Security upgraded their security offering and reduced risk assessment times by 40%; Arctiq reduced assessment times by 60%; CompassMSP closed deals five times faster; and ECI increased GRC service margins by 30%. CyberSherpas Case Study, Arctiq Case Study, CA2 Case Study.

Ease of Use & Customer Feedback

How do customers rate the ease of use of Cynomi?

Customers consistently praise Cynomi for its intuitive and well-organized interface. For example, James Oliverio (ideaBOX CEO) said, "Assessing a customer’s cyber risk posture is effortless with Cynomi. The platform’s intuitive Canvas and ‘paint-by-numbers’ process make it easy to uncover vulnerabilities and build a clear, actionable plan." Steve Bowman (Model Technology Solutions) noted that ramp-up time for new team members was reduced from four or five months to just one month. Cynomi is also highlighted as more user-friendly than competitors like Apptega and SecureFrame. See customer feedback.

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, whereas many competitors focus on direct-to-business or in-house teams. Cynomi offers AI-driven automation, embedded CISO-level expertise, multitenant management, and supports over 30 frameworks. Competitors like Apptega and ControlMap require more manual setup and user expertise; Vanta and Secureframe are less flexible in framework support; Drata has longer onboarding times; and RealCISO lacks scanning capabilities and multitenant management. Cynomi's strengths are in automation, scalability, and partner-centric design. Compare platforms.

What makes Cynomi a preferred choice over alternatives?

Cynomi stands out for its AI-driven automation, scalability, centralized multitenant management, compliance readiness across 30+ frameworks, embedded CISO-level expertise, enhanced reporting, and security-first design. These features empower service providers to deliver enterprise-grade cybersecurity services efficiently, enhance client engagement, and achieve measurable business outcomes such as increased revenue and reduced operational costs.

Support & Implementation

What customer service and support does Cynomi provide after purchase?

Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday to Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, ongoing optimization, and minimal operational disruptions.

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi provides a structured onboarding process, dedicated account managers for ongoing support, access to training materials, and responsive customer support for troubleshooting and resolving issues. This ensures customers can maintain and optimize their use of the platform with minimal downtime.

Workstation Security Policy (from Original Webpage)

Why is a Workstation Security policy important?

Workstations (computers and laptops) are prime targets for cyberattacks due to their sensitive data and network connectivity. A comprehensive Workstation Security policy helps protect against malware, viruses, and unauthorized access, and is required for compliance with regulations like GDPR, PCI DSS, and HIPAA. Read more.

What attacks does a Workstation Security policy help protect against?

It helps protect against malware (including ransomware and Remote Access Trojans), sophisticated phishing attacks, and Man-in-the-Middle (MITM) attacks that intercept network traffic to steal sensitive information or distribute malware. Learn more.

Who does the Workstation Security policy apply to?

The policy applies to all employees, contractors, vendors, and agents with company-owned or personal workstations connected to the organizational network. See policy scope.

What are the top controls in a Workstation Security policy?

Key controls include: strong password policy, multi-factor authentication, anti-malware protection, patch management, firewall configuration, file and folder encryption, user awareness training, centralized workstation administration, automatic locking after inactivity, and regular backup and recovery procedures. Implementing these controls reduces risk and helps comply with industry standards. See full list.

What are the top CISO takeaways for workstation security?

1) Keep software and operating systems up-to-date to reduce risk from known vulnerabilities; 2) Implement multi-factor authentication to prevent unauthorized access; 3) Regularly educate and train employees on cybersecurity best practices and conduct phishing simulations. Read CISO takeaways.

The Guide to Automating Cybersecurity and Compliance Management

Download Guide

Top IT Security Policies to Implement: Workstation Security Copy

Rotem-Shemesh
Rotem Shemesh Publication date: 10 May, 2023
Education Top Security Policies
v1_Top IT Security Policies to Implement

Developing a security strategy and establishing effective security policies constitutes a critical part of the CISO or vCISO role. This task is typically time-consuming, especially since each organization requires customized policies that can address its specific structure, security needs, compliance requirements and risk appetite.

To assist vCISOs in making this task more efficient and effective, we are leveraging the exclusive data and knowledge from Cynomi’s vCISO Platform. Based on this extensive and first-hand information and the derived insights, we’re publishing a complimentary series of blog posts listing the top policies that should be considered by any vCISO and for any organization. Each blog post will also include samples and thoughts for inspiration.

This is our first blog post in this series. It covers Workstation Security, which is one of the most fundamental security policies to be followed.

Why Is This Policy Important?

Workstations, such as computers and laptops, are often a prime target for cyberattacks. These devices, used in all organizations, typically contain sensitive information. They are also often connected to a network, making them vulnerable to a wide range of threats, including malware, viruses, and unauthorized access. Therefore, attackers will frequently target these endpoints while attempting to exploit their weaknesses.

As such, Workstation Security is one of the fundamental and most important policies every organization should follow. A comprehensive Workstation Security policy helps organizations protect data and mitigate cybersecurity risks such as malware and viruses, while reducing the threat of security breaches. Additionally, this policy is required in order to comply with some of the most prominent industry standards and regulations, such as the General Data Protection Regulation (GDPR), the Payment Card Industry Data Security Standard (PCI DSS), and the Health Insurance Portability and Accountability Act (HIPAA).

The Attacks This Policy Help Protect Against

A strong Workstation Security policy helps protect organizations from various malware attacks, including ransomware and Remote Access Trojans (RATs), and from sophisticated phishing attacks that exploit software vulnerabilities and weaknesses in workstations.

Following a workstation security policy also helps protect from Man-in-the-Middle (MITM) attacks, which involve intercepting and altering network traffic between a user’s workstation and a remote server. MITM attacks aim to steal sensitive information or distribute malware across the network.

The Scope of This Policy

The Workstation Security policy applies to all employees, contractors, vendors, and agents that have company-owned (managed) or personal (unmanaged) workstations connected to the organizational network.

Top Controls in This Policy

The controls listed below are the elementary and foundational components of a strong Workstation Security policy. By following them, you can improve the security of your organization’s workstations:

  1. Strong Password Policy: Implement a strong password policy that requires users to choose complex, unique passwords and to change them regularly. It is also highly recommended to use a password manager.
    Why?
    Strong passwords are essential for protecting your online accounts from unauthorized access. Weak passwords, such as simple word or number combinations, can be easily deciphered or cracked by hackers using automated tools. In fact, recent research shows that the latest generative AI services can compromise 51% of passwords in under one minute. Strong passwords, on the other hand, are longer, more complex, and include a mix of characters. This makes them much harder to guess or crack.
  2. Multi-Factor Authentication: Use multi-factor authentication (MFA), which requires verification of multiple factors to access a resource. MFA replaces the use of just one factor, such as a password.
    Why?
    Enabling two-factor or multi-factor authentication adds an extra layer of security to your online accounts. Requiring additional factors, such as a code sent to your phone, in addition to your password, to log in, makes it much harder for hackers to gain unauthorized access to your account, even if they have your password. The chances of attackers being able to provide multiple verification factors is slim, especially if you use factors like biometric verification.
  3. Anti-Malware Protection: Install and regularly update anti-malware and anti-virus software.
    Why?
    A single malware infection can bring down an entire network, leading to downtime, lost productivity, financial loss, and a damaged reputation. Anti-malware protection can provide real-time protection against malicious software by detecting and removing malware, to help maintain the security of a company’s digital assets.
  4. Operating System and Application Patch Management: Regularly update the operating systems and applications with the latest security patches and updates.
    Why?
    Patch management helps to keep software and systems up-to-date with the latest security patches and fixes. This helps prevent the exploitation of known vulnerabilities, which can be used by cybercriminals to compromise the organization’s endpoints, network and data.
  5. Firewall Configuration: Configure workstation internal firewalls to restrict incoming and outgoing network traffic.
    Why?
    Effective workstation firewall configuration provides an additional layer of security against potential network threats. Firewalls can prevent unauthorized access, filter network traffic, detect and block suspicious activity, and stop lateral movement of malware. An internal firewall helps to keep the system and data safe from a wide range of threats, including viruses, malware, and hacker attacks.
  6. File and Folder Encryption: Encrypt workstations’ hard drives.  This is especially important for protecting laptops.
    Why?
    Encryption of files and folders helps protect sensitive data that is stored locally from unauthorized access. Encryption makes it more difficult for cybercriminals to intercept and read confidential information, as the data is scrambled and can only be deciphered with a decryption key. File and folder encryption can also help comply with data protection regulations, and, in some cases, helps protect against ransomware.
  7. User Awareness Training: Educate users on how to recognize and respond to potential security threats and how to follow security best practices.
    Why?
    In many cases, humans are the cybersecurity weakest link. By raising awareness to cybersecurity best practices and threats, employees can become an effective line of defense against cyber-attacks, thus reducing the risk of security breaches and other cyber threats. User awareness training helps educate employees how to recognize and respond to cyber threats. This includes identifying phishing emails and messages, avoiding social engineering scams, and practicing safe online behavior.
  8. Workstation Administration: Ensure that all operating systems and hardware configurations are centrally managed. Use a minimal amount of local admin accounts and make sure these accounts are securely managed (for example, with Privileged Access Management – PAM solutions).
    Why?
    Central workstation administration helps ensure that all individual workstations are properly governed, updated and maintained, making them easier to secure. In addition, applying remote administration also allows detecting and remediating security threats quickly, minimizing the impact of security breaches. This reduces the risk of cyber-attacks such as malware infections and data breaches as well as the impact of human error that can occur during manual updates and maintenance.
  9. Locking Workstations: Ensure workstations are locked after a set period of inactivity.
    Why?
    It is crucial to lock workstations to prevent unauthorized access to sensitive data and systems. When a workstation is left unattended and unlocked, it can be accessed by anyone who has physical access to it, potentially compromising confidential information or allowing for malicious activity.
  10. Backup and Recovery: Regularly backup workstation data and implement recovery procedures.
    Why?
    Backup and recovery of workstations ensure the availability and integrity of data in the case of a cyber-attack that caused data loss, encryption, or corruption. With a backup, a copy of important data is stored in a safe place, separate from the workstation, and can be used to restore data in the event of an attack. By regularly backing up important data from endpoints and having a recovery plan in place, organizations can prevent data loss and allow business continuity.

Implementing these security controls can help reduce the risk and blast radius of security incidents, and protect sensitive data that is stored on workstations.

3 CISO Takeaways

  1. Keep Software and Operating Systems Up-to-Date: Cyberattacks often exploit known vulnerabilities and CVEs. By keeping software and operating systems up-to-date, you can significantly reduce the risk of ransomware, malware, phishing and other cyberattacks.
  2. Implement Multi-Factor Authentication (MFA): Implementing MFA is an effective way to protect workstations from unauthorized access. This is one simple action that significantly reduces the risk of a breach through a workstation.
  3. Regularly Educate and Train Employees on Cybersecurity: At the end of the day, there are people who use the workstations. As such, regular training and education for employees is key to improving workstation protection. It’s important to conduct regular security awareness training and phishing simulations to enable employees identify security threats in real-time before it is too late.

The controls and practices detailed in this blog post can help you protect your organizational systems and resources. Since cybersecurity is not a “one size fits all” play, we highly recommend consulting with your CISO, virtual CISO, MSSP or cybersecurity consultant before jumping into implementing the suggested controls. To get a full Workstation Security policy tailored to the needs of your specific business, you are welcome to try Cynomi’s vCISO Platform.