Frequently Asked Questions

Public API Features & Capabilities

What is the Cynomi Public API?

The Cynomi Public API is an extensible platform capability that allows you to connect Cynomi data to your operational ecosystem, starting with bi-directional task synchronization with any PSA or ticketing system. It eliminates manual work, restores visibility, and keeps remediation accurate by automating the flow of data between systems.

Which PSA and ticketing tools does the Cynomi Public API support?

The Cynomi Public API is platform-agnostic, enabling connections to any PSA or ticketing system, including ConnectWise, Datto Autotask, ServiceNow, Halo PSA, Kaseya, NinjaOne, Atera, and custom internal tools. This flexibility allows you to integrate with your preferred solutions without vendor lock-in. (Source: Original Webpage)

How does bi-directional task synchronization work with the Public API?

Bi-directional sync means the API can both push new remediation tasks from Cynomi into your ticketing system and pull status updates (such as "Complete") from your ticketing system back into Cynomi. This ensures both systems remain a single source of truth and that no remediation work is missed. (Source: Original Webpage)

What are the main benefits of using Cynomi's Public API?

The main benefits include eliminating manual work, reducing administrative workload by up to 90%, restoring full transparency to remediation processes, ensuring client-facing reports are always accurate, and enabling seamless integration across diverse operational environments. (Source: Original Webpage)

How does the Public API enhance visibility and accuracy in remediation?

The Public API restores full transparency to your remediation process by automatically syncing task statuses between Cynomi and your PSA or ticketing system. This ensures that no remediation work is missed and that client-facing reports are always accurate and up to date. (Source: Original Webpage, Knowledge Base)

Does the Public API replace existing native integrations?

No, the Public API complements native integrations. While native integrations offer turnkey solutions for specific tools, the Public API provides the freedom to build custom, deep integrations tailored to your specific operational requirements and workflows. (Source: Original Webpage, Knowledge Base)

Is the Public API secure?

Yes, Cynomi's Public API is built with enterprise-grade protection to ensure data integrity and security. Your critical information remains safe while enabling smooth operational workflows. (Source: Original Webpage)

Does the Public API support multi-tenant environments?

Yes, the API is built specifically for MSPs and MSSPs, supporting seamless integration across diverse operational environments and enabling management of complex remediation and compliance workflows for large client bases. (Source: Original Webpage)

How does the Public API scale with my business?

The API is designed for advanced scalability. You can start with task synchronization and expand into broader automation and orchestration over time, ensuring the platform grows alongside your business needs. (Source: Original Webpage)

Who is the Cynomi Public API designed for?

The Public API is ideal for MSPs and MSSPs with internal development resources or dedicated operations teams. It is designed for partners who need to build custom workflows to manage complex environments at scale. (Source: Original Webpage)

Can I use the Public API with custom internal tools?

Yes, the Public API is platform-agnostic and can be used to build connections to any custom internal PSA, ticketing system, or GRC tool your team uses. (Source: Original Webpage)

How can I request a demo of Cynomi's Public API?

You can request a demo of Cynomi's Public API and see how it can streamline remediation by visiting our demo request page. (Source: Knowledge Base)

How does the Public API reduce manual work?

By automating the flow of data between Cynomi and your PSA or ticketing system, the Public API eliminates the need for manual task re-entry and status updates, reducing operational friction and administrative workload by up to 90%. (Source: Original Webpage)

What types of integrations does Cynomi offer in addition to the Public API?

Cynomi offers pre-built integrations across a range of security and compliance tools such as Microsoft, Amazon, Cavelo, Tenable, and more. The open and flexible architecture also enables custom connections when needed. (Source: Knowledge Base)

How do Cynomi integrations support ongoing security program management?

Integrations ensure security moves from a one-time assessment to a continuous, operational program. By connecting Cynomi to ticketing systems, vulnerability scanners, and cloud security tools, partners can automatically translate prioritized security actions into executable tasks, track progress, and maintain visibility across clients. (Source: Knowledge Base)

How do Cynomi's integrations provide instant visibility across different security tools?

Cynomi's integrations consolidate endpoint, server, cloud, and identity risks into a single, unified view. They derive risk scores and maturity levels from live data across your entire security stack and help identify systemic trends and configuration gaps across your client base. (Source: Knowledge Base)

Who benefits the most from building custom integrations with Cynomi?

Custom integrations are ideal for service providers with complex workflows or unique operational needs. Teams with internal development resources or dedicated operations staff can leverage these integrations to streamline processes, reduce manual work, and create tailored solutions that scale with their business. (Source: Knowledge Base)

How do Cynomi's integrations enhance security and compliance workflows?

Cynomi's integrations provide complete security and compliance visibility by connecting with your existing tools to streamline security workflows and gain visibility across your ecosystem. This approach eliminates manual work through automation, provides instant visibility across all tools, and operationalizes security workflows. (Source: Knowledge Base)

What scanners and cloud platforms does Cynomi integrate with?

Cynomi integrates with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also supports native integrations with AWS, Azure, and GCP, providing API-level access for extended functionality. (Source: Knowledge Base)

How does Cynomi's Public API improve visibility and accuracy in remediation processes?

The Public API restores full transparency to your remediation process. Through automatic task status syncing, it ensures that no remediation work is missed and that client-facing reports are always accurate and up to date. (Source: Knowledge Base)

Do you offer pre-built integrations, or is everything custom?

Cynomi offers pre-built integrations across a range of security and compliance tools. For partners with more advanced environments, the open architecture allows for deeper customization to fit specific operational models, such as connecting to PSA and ticketing tools. (Source: Knowledge Base)

How do integrations support ongoing security program management?

Integrations help ensure security moves from a one-time assessment to a continuous, operational program. By connecting Cynomi to ticketing systems, vulnerability scanners, and cloud security tools, partners can automatically translate prioritized security actions into executable tasks, track progress, and maintain visibility across clients. (Source: Knowledge Base)

What types of tools can be integrated with Cynomi's platform?

Cynomi's platform is highly flexible and integration-friendly. It can connect with a wide range of tools, including PSA systems, CSPM, GRC tools, Vulnerability Management, and more, ensuring seamless alignment across your operational ecosystem. (Source: Knowledge Base)

Can I see a list of integrations supported by Cynomi?

Cynomi provides a growing list of integrations with tools like NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. These integrations allow users to run external or internal scans or upload CSV files generated from these scanners. (Source: Knowledge Base)

How can I learn more about Cynomi's integration capabilities?

You can learn more about Cynomi's integration capabilities by visiting the Cynomi Integrations page or by booking a demo to see the integrations in action. (Source: Knowledge Base)

Is there technical documentation available for Cynomi's integrations?

Yes, Cynomi offers a variety of technical resources and documentation to support integrations and compliance management. These include checklists, policy templates, and guides for frameworks such as NIST. (Source: Knowledge Base)

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Public API

Cynomi Public API

Connect with any PSA or ticketing system

Cynomi’s Public API is an extensible platform capability that connects Cynomi data to operational ecosystems, starting with task synchronization with any PSA. It eliminates manual work, restores visibility, and keeps remediation accurate.

Cynomi PSA / Ticketing

Eliminate Manual Work with Bi-directional Task Synchronization

Cynomi’s Public API is an extensible platform capability that connects Cynomi data to operational ecosystems, starting with task synchronization with any PSA. It eliminates manual work, restores visibility, and keeps remediation accurate.

Capabilities

Public API Capabilities

Seamless task synchronization

Securely connect Cynomi with any PSA or ticketing system to keep security tasks and statuses aligned in real-time. Whether you use ConnectWise, Autotask, ServiceNow, or a custom internal tool, our API ensures your data moves as fast as your team does.

Automated workflow integration

Eliminate the manual task re-entry and status updates that drain your team’s productivity. By automating the flow of data between systems, you can reduce operational friction and administrative workload by up to 90%.

Enhanced visibility and accuracy

Restore full transparency to your remediation process. Automatic task status syncing ensures no remediation work is missed, and client-facing reports are always accurate and up to date.

Multi-tenant support

Built specifically for MSPs and MSSPs, the API supports seamless integration across diverse operational environments. Manage complex remediation and compliance workflows for large client bases with ease.

Advanced scalability

The API is designed to scale with your business. Start with task synchronization and expand into broader automation and orchestration over time, ensuring the platform grows alongside your needs.

Robust data security

Ensure data integrity and security with Cynomi’s API. Built with enterprise-grade protection, your critical information remains safe while enabling smooth operational workflows.

Seamlessly integrate with your preferred PSA solution

Frequently Asked Questions

Which PSA tools does the Public API support?

Unlike standard integrations that are limited to specific vendors, the Cynomi Public API is platform-agnostic. It allows you to build connections to any PSA including ConnectWise, Datto Autotask, ServiceNow and Halo PSA, ticketing system, or GRC tool your team uses, providing maximum flexibility for your unique tech stack.

Who is the Public API designed for?

This feature is ideal for operationally MSPs and MSSPs that have internal development resources or dedicated operations teams. It is designed for partners who need to build custom workflows to manage complex environments at scale.

What creates the “bi-directional” sync?

The API allows data to flow two ways. It can “push” a new remediation task from Cynomi into your ticketing system, and it can “pull” a status update (e.g., “Complete”) from your ticketing system back into Cynomi. This ensures both systems remain a single source of truth.

Does this replace existing native integrations?

The Public API complements our native integrations. While native integrations offer a “turnkey” solution for specific tools, the Public API offers the freedom to build custom, deep integrations tailored to your specific operational requirements and workflows.

Ready to Streamline Remediation?