How Reclamere Cut Assessment Time by 20% and Scaled Its GRC Practice

A Practice Where the Reports Have to Be Perfect

Reclamere is a managed cybersecurity services practice based in Tyrone, Pennsylvania, led by CEO Angie Singer Keating. Its GRC work carries a standard most reporting never has to meet: if a client is audited by the Office for Civil Rights, Reclamere’s reports weigh heavily on how that audit turns out. Perfect and audit-ready is the baseline, not the goal.

The Bottleneck: A Platform They Had a Hate-Hate Relationship With

The platform Reclamere used before Cynomi was, in Angie’s words, terrible, and for a long time it was the only option. It was sloppy. The reports it generated notoriously carried typos, many of them would only export as PDFs, and it never felt like it was staying up to date. Every deliverable meant endless hours of editing and screen grabs before the team had something they were proud to hand a client, and the practice could not grow past that ceiling.

Adopting Cynomi, Skeptically

Reclamere moved forward with Cynomi skeptically. It sounded too good to be true, and the team’s first question was whether it was as good as it looked. It was. Cynomi standardized the parts of an assessment that had been eating the calendar: evidence collection, the assessment workflow itself, and report generation, so a client-ready deliverable comes out of the platform rather than out of a week of manual rework.

Audit-Ready Reports and a Practice That Can Grow

How Reclamere delivers services today has changed dramatically. The team no longer spends endless hours editing reports or stitching screen grabs together to produce something worth handing over. Across roughly 20 assessments, first-time assessment effort has dropped by 20%, and the time that came back goes into discussing risk and recommendations with customers instead of manual administrative work. As Angie puts it, Cynomi could not have come along at a better time, and it has proven it can keep up with the practice’s growth.