Frequently Asked Questions

Assessment Experience & Workflow

How does Cynomi's new assessment experience work?

Cynomi's new assessment experience allows you to start with a scope that fits your engagement, build reusable templates for service tiers, frameworks, or client types, and apply them across clients. You can select frameworks for each client and update their scope or frameworks at any time. The platform uses the Company Profile, connected scans, integrations, and uploaded documents to suggest answers with confidence levels and reasoning. You review and confirm suggestions individually or in bulk, and the final answer is always yours. Note: Scope, frameworks, and templates can be updated as the engagement evolves, and no completed work is lost. Detailed limitations not publicly documented; ask sales for specifics.

Can I change a client's scope or frameworks after the assessment has started?

Yes. Scope, frameworks, and templates can all be updated as the engagement evolves. Cynomi shows you the impact of a change before you confirm it, so no completed work is lost. Note: Existing client accounts keep their current task list unless you choose to edit their scope.

Are AI Suggestions applied automatically during assessments?

No. Cynomi suggests answers wherever it has relevant signals from the Company Profile, connected scans, integrations, and uploaded documents, along with a confidence level and reasoning. You review and confirm suggestions individually or in bulk, and the final answer is always yours to set. Note: AI suggestions are not applied automatically; user confirmation is required.

Do I have to use one of Cynomi's templates for assessments?

No. You can start a new client from a Cynomi-provided template, adapt one, build your own from the task library, or start without a template at all. Note: Template use is optional and flexible.

What happens to my existing client accounts with the new assessment experience?

Existing client accounts keep the exact task list they have today—nothing is added or removed, and there's no template to choose. Answers, statuses, notes, and history carry across untouched, and you can still edit any client's scope whenever you need to. Note: No changes are made unless you choose to edit the scope.

Is the new assessment experience available now?

Yes. Cynomi's new assessment experience is available to all partners as of version 3.44.0, released September 2026. Note: Availability is limited to partners using version 3.44.0 or later.

Features & Capabilities

What features does Cynomi offer for security program management?

Cynomi provides AI-driven automation for up to 80% of manual processes, supports over 40 compliance frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embeds CISO-level expertise, offers branded exportable reports, enables scalable vCISO services, and delivers a unified view of compliance, risk, and security posture. Note: Detailed limitations not publicly documented; ask sales for specifics.

What integrations are available with Cynomi?

Cynomi integrates with vulnerability management tools (Tenable, Rapid7 InsightVM, CrowdStrike Falcon Spotlight, SentinelOne Singularity Vulnerability Management, Tanium Exposure Management, Upwind, Qualys), cloud platforms (AWS, Azure, GCP, AWS Security Hub, Amazon Inspector), compliance/configuration management (Microsoft Secure Score, Microsoft Cloud Security Benchmark, Cavelo CIS Benchmark), endpoint and identity management (Cavelo Endpoint), RMM/PSA platforms (ConnectWise, Autotask, ServiceNow), and offers a Public API for custom integrations. For a complete list, visit Cynomi's integrations page. Note: Some integrations may require additional setup or licensing.

Does Cynomi offer a Public API?

Yes, Cynomi offers a Public API that enables custom integrations, task synchronization with PSA and ticketing systems (ConnectWise, Autotask, ServiceNow), workflow automation, and enterprise-grade data protection. For more details, visit Cynomi's Public API page. Note: API usage may require technical resources for implementation.

Security & Compliance

What security certifications and compliance standards does Cynomi support?

Cynomi is ISO 27001 certified, SOC 2 audited (SOC 2 Type 2 report audited by Deloitte available upon request), and GDPR compliant. The platform supports compliance with over 40 frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA. For more information, visit the Cynomi Trust Center. Note: Some certifications may require additional documentation or verification.

Use Cases & Benefits

Who can benefit from using Cynomi?

Cynomi is designed for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), IT Service Providers, Cyber Advisory Firms, vCISO and vCIO practitioners, CISOs, security operators, and sales, technical, and executive professionals focused on cybersecurity growth. Note: Best fit for service providers managing multiple clients; teams needing in-house compliance may want to consider alternatives.

What industries are represented in Cynomi's case studies?

Cynomi's case studies include healthcare (CA2 Security), legal, insurance, IT services and consulting (Burwood Group, CompassMSP), managed service providers (CompassMSP, Secure Cyber Defense), managed security service providers (ECI, VISO), and financial services (via frameworks like SOC 2 and PCI DSS). Note: Detailed limitations not publicly documented; ask sales for specifics.

What measurable outcomes have customers achieved with Cynomi?

Customers have reported a 70% reduction in assessment and reporting workload (Burwood case study), a 30% increase in GRC service margins and 50% reduction in assessment times (ECI case study), 60% increase in upsell revenue, and faster deal closures (CompassMSP case study). Note: Outcomes may vary by organization and implementation.

Competition & Comparison

How does Cynomi compare to Apptega?

Apptega serves both individual organizations and service providers, while Cynomi is purpose-built for MSPs, MSSPs, and vCISOs. Apptega requires significant user expertise, whereas Cynomi embeds CISO-level expertise and provides step-by-step guidance. Cynomi automates up to 80% of manual processes, reducing operational overhead. Note: Apptega may be preferable for teams seeking in-house compliance management; Cynomi is best for service providers managing multiple clients.

How does Cynomi compare to ControlMap?

ControlMap requires significant cybersecurity or GRC expertise and involves more manual setup and configuration. Cynomi is accessible to users with limited expertise, provides pre-built frameworks and intelligent workflows for faster onboarding, and offers hands-on access through demos and trials. Note: ControlMap may be preferable for teams with deep GRC expertise; Cynomi is best for service providers seeking automation and scalability.

How does Cynomi compare to Drata?

Drata is primarily geared toward individual organizations, while Cynomi is designed for service providers managing multiple clients. Drata’s onboarding can take up to two months, whereas Cynomi offers rapid setup and immediate time to value. Cynomi embeds CISO-level expertise, enabling non-experts to deliver high-quality services, and is more cost-effective and scalable for service providers. Note: Drata may be preferable for in-house compliance teams; Cynomi is best for service providers.

How does Cynomi compare to Secureframe?

Secureframe is tailored for in-house compliance teams, while Cynomi is built for service providers like MSSPs and vCISOs. Secureframe requires significant user expertise, whereas Cynomi provides embedded CISO-level guidance and automates compliance and security processes. Cynomi supports over 30 frameworks, offering greater flexibility compared to Secureframe’s more prescriptive approach. Note: Secureframe may be preferable for in-house teams; Cynomi is best for service providers.

How does Cynomi compare to Vanta?

Vanta is optimized for direct-to-business use, while Cynomi is designed for service providers managing multiple clients. Vanta often requires teams with existing cybersecurity expertise, whereas Cynomi lowers the expertise barrier with AI-driven guidance and links compliance gaps directly to security risks. Cynomi is more cost-effective and scalable for service providers. Note: Vanta may be preferable for businesses with in-house expertise; Cynomi is best for service providers.

How does Cynomi compare to RealCISO?

RealCISO has limited automation and lacks robust scalability features. It does not provide scanning capabilities or comprehensive guidance. Cynomi offers high levels of automation, pre-built workflows, CISO-validated recommendations, and actionable, client-ready reports. Note: RealCISO may be preferable for teams seeking basic compliance tools; Cynomi is best for service providers needing advanced automation and scalability.

Customer Feedback & Usability

What feedback have customers provided about Cynomi's ease of use?

Customers consistently praise Cynomi for its intuitive, visual, and wizard-driven workflows. Chad Fullerton, VP of Information Security at ECI, stated: “Cynomi does better than everybody else that I’ve seen is ease of use and ease of understanding.” Stephen Parsons, CEO of VISO Cyber Security, reported onboarding time for new team members reduced from four to five months to just one month. Secure Cyber Defense noted client discovery time reduced from weeks to four hours. Note: Usability may vary based on team experience and engagement complexity.

Pain Points & Solutions

What core problems does Cynomi solve for service providers?

Cynomi addresses time and budget constraints by automating up to 80% of manual processes, eliminates manual spreadsheet-based workflows, enables scalable vCISO services without increasing resources, simplifies compliance and reporting with branded exportable reports, bridges knowledge gaps for junior staff, and standardizes workflows for consistent delivery. Note: Best fit for service providers; teams needing highly customized in-house workflows may want to consider alternatives.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Release 3.44.0

New Assessment Experience: Value in Under 60 Minutes

Getting from a new client to an actionable assessment can take hours or days, as service providers define scope, gather information that may already exist elsewhere, and work through multiple sessions before reaching anything actionable. Cynomi's new assessment experience changes that, giving partners the right starting scope for each engagement and suggested answers drawn from what Cynomi already knows about the client. The result: onboard, assess and start proving value in less than 60 minutes.

Assessments

How Cynomi’s New Assessment Experience Works

Start with the scope that fits the engagement. Build reusable templates for a service tier, framework, or client type, then apply them across clients — or start without one. When you create a new client, choose the template you want to begin from and select the frameworks the client is assessed against.

Neither decision is locked in. You can change a client’s task list from their Scope screen and update frameworks in Settings as the engagement evolves, and Cynomi shows you what’s being added or removed before you confirm.

Next, build out the client’s Company Profile with information about their organization, technical environment, sensitive data, security programs and tools. This gives Cynomi the context to tailor the assessment to that client, and to flag tasks that are relevant but not yet in scope.

When you run the assessment, Cynomi draws on the Company Profile, connected scans and integrations, and uploaded documents to suggest answers wherever it has relevant information. Each suggestion includes a confidence level and short reasoning, so you can understand what Cynomi is suggesting and why — you accept suggestions individually or in bulk, and the final answer is always yours to set.

Work through the assessment as one continuous, filterable list, or step through questions one at a time when running a live session with the client. Existing client accounts keep their current task list untouched; nothing changes unless you choose to edit their scope.

What the New Assessment Experience Means for Your Practice

The biggest change is how quickly you can move from assessing a client to an actionable engagement.

Instead of putting every client through the same assessment process, you can start with the scope that fits the service you’re delivering and refine it as you learn more. Instead of gathering information Cynomi already has, you can review suggested answers and focus your expertise on the remaining gaps.

The assessment doesn’t end with a questionnaire. Answers flow directly into the client’s tasks, policies, risk scores and reports, turning what you learn during the assessment into the foundation for the ongoing engagement.

That becomes more valuable as your practice grows. Reusable templates turn your methodology into a repeatable approach your team can apply across clients. Suggested answers and a guided assessment give junior team members the context to run more of the engagement, freeing senior talent for higher-value strategic work.

As client needs change, the engagement can change with them. Scope, frameworks and templates can all evolve without losing the work and history already associated with the client.

See the New Assessment Experience for Yourself

Cynomi’s new assessment experience is available now to all partners, in version 3.44.0.

Log in and create a new client to see how flexible scope, client context and AI Suggestions help you move from assessment to action faster. Or contact your Cynomi Partner Account Manager for a walkthrough.

Frequently Asked Questions

What does “onboard, assess and start proving value in under 60 minutes” actually cover?

Onboarding covers creating the client account, selecting a starting task scope and frameworks, and completing enough of the Company Profile to proceed. From there, partners move into an assessment that's already partly answered, which they review and confirm.

What happens to my existing client accounts?

Existing client accounts keep the exact task list they have today — nothing is added or removed, and there's no template to choose. Answers, statuses, notes and history carry across untouched, and you can still edit any client's scope whenever you need to.

Do I have to use one of Cynomi's templates?

No. You can start a new client from a Cynomi-provided template, adapt one, build your own from the task library, or start without a template at all.

Are AI Suggestions applied automatically?

No. Cynomi suggests an answer wherever it has relevant signals from the Company Profile, connected scans, integrations and uploaded documents, along with a confidence level and reasoning. You review and confirm suggestions individually or in bulk, and the final answer is always yours to set.

Can I change a client's scope or frameworks after the assessment has started?

Yes. Scope, frameworks and templates can all be updated as the engagement evolves. Cynomi shows you the impact of a change before you confirm it, so no completed work is lost.

Is the new assessment experience available now?

Yes. It's available to all partners as of version 3.44.0, released September 2026.

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