Frequently Asked Questions
Product Information
What is Cynomi and who is it designed for?
Cynomi is an AI-powered vCISO (virtual Chief Information Security Officer) platform purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and vCISOs. It automates CISO-level expertise, enabling service providers to deliver scalable, consistent, and high-impact cybersecurity and compliance services to SMEs without increasing headcount. The platform is based on the knowledge and experience of top global CISOs and is used by over 100 service providers worldwide. [Source]
What is the primary purpose of Cynomi's platform?
The primary purpose of Cynomi is to enable MSPs, MSSPs, and vCISOs to deliver enterprise-grade cybersecurity services at scale, automating up to 80% of manual processes such as risk assessments and compliance readiness. This allows service providers to operate efficiently, reduce operational overhead, and provide expert-level security and compliance services to SMEs. [Source]
Features & Capabilities
What are the key features and capabilities of Cynomi?
Cynomi offers AI-driven automation (automating up to 80% of manual processes), centralized multitenant management, support for over 30 cybersecurity frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, HIPAA), embedded CISO-level expertise, branded exportable reporting, and a security-first design that links compliance gaps directly to risk reduction. The platform also provides an intuitive interface accessible to non-technical users and enables scalable service delivery without increasing resources. [Platform]
What integrations does Cynomi support?
Cynomi supports integrations with leading vulnerability scanners (NESSUS, Qualys, Cavelo, OpenVAS, Microsoft Secure Score), native cloud platforms (AWS, Azure, GCP), and offers API-level access for custom workflows and integrations with CI/CD tools, ticketing systems, and SIEMs. These integrations help users streamline cybersecurity processes and better understand their clients' attack surfaces. [Continuous Compliance Guide]
Does Cynomi offer an API?
Yes, Cynomi provides API-level access, allowing for extended functionality and custom integrations to suit specific workflows and requirements. For more details, contact Cynomi directly or refer to their support team. [Source]
What technical documentation and resources are available for Cynomi?
Cynomi provides a range of technical resources, including compliance checklists (CMMC, PCI DSS, NIST), NIST compliance templates, a Continuous Compliance Guide, and framework-specific mapping documentation. These resources help users understand compliance requirements, streamline risk assessments, and prepare for audits. Access these resources at Cynomi Learning Guides and NIST Compliance Checklist.
Use Cases & Business Impact
Who can benefit from using Cynomi?
Cynomi is designed for MSPs, MSSPs, and vCISOs serving small and medium-sized enterprises (SMEs) that require robust, scalable cybersecurity and compliance services. It is also suitable for organizations in industries such as legal, technology consulting, defense, and cybersecurity service providers, as demonstrated in Cynomi's case studies. [Testimonials]
What business impact can customers expect from using Cynomi?
Customers can expect increased revenue (e.g., CompassMSP closed deals 5x faster), reduced operational costs (by automating up to 80% of manual processes), improved compliance (support for 30+ frameworks), enhanced efficiency (ECI achieved a 30% increase in GRC service margins and cut assessment times by 50%), scalable service delivery, and improved client engagement through branded reporting and centralized management. [CompassMSP Case Study]
What problems does Cynomi solve for its customers?
Cynomi addresses time and budget constraints, manual and error-prone processes, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps among junior team members, and challenges maintaining consistency across engagements. By automating and standardizing workflows, Cynomi helps service providers deliver high-quality, consistent, and efficient cybersecurity services. [Source]
Are there real-world examples or case studies demonstrating Cynomi's value?
Yes. For example, CompassMSP closed deals five times faster using Cynomi, ECI increased GRC service margins by 30% and cut assessment times by 50%, and Arctiq reduced assessment times by 60%. Other case studies include CyberSherpas, CA2 Security, and Secure Cyber Defense, which improved efficiency, reduced costs, and enhanced client engagement. [CompassMSP] [Arctiq]
Product Performance & Ease of Use
How does Cynomi perform in terms of automation and efficiency?
Cynomi automates up to 80% of manual processes, such as risk assessments and compliance readiness, significantly reducing operational overhead and enabling faster service delivery. Customers report measurable improvements, including increased revenue, reduced costs, and enhanced compliance. [CompassMSP Case Study]
What feedback have customers given about Cynomi's ease of use?
Customers consistently praise Cynomi for its intuitive and well-organized interface. For example, James Oliverio (Founder and CEO of ideaBOX) described the platform as making cyber risk assessments "effortless," and Steve Bowman (Model Technology Solutions) noted that ramp-up time for new team members was reduced from four or five months to just one month. [Testimonials]
Security & Compliance
How does Cynomi address security and compliance requirements?
Cynomi prioritizes security over mere compliance by linking assessment results directly to risk reduction. The platform supports over 30 cybersecurity frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA, enabling tailored assessments for diverse client needs. Enhanced reporting features provide branded, exportable reports to demonstrate progress and compliance gaps. [Security]
Competition & Comparison
How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?
Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, whereas many competitors focus on direct-to-business or in-house teams. Key differentiators include AI-driven automation (automating up to 80% of manual processes), embedded CISO-level expertise, support for over 30 frameworks, centralized multitenant management, and a security-first design. For example, Cynomi offers faster onboarding than Drata, more flexible framework support than Apptega and Vanta, and easier adoption for junior team members compared to Secureframe and ControlMap. [Source]
What makes Cynomi a preferred choice over alternatives?
Cynomi's strengths include AI-driven automation, scalability, centralized multitenant management, embedded CISO-level expertise, enhanced reporting, and a security-first approach. These features empower service providers to deliver enterprise-grade cybersecurity services efficiently, enhance client engagement, and achieve measurable business outcomes such as increased revenue and reduced operational costs. [Source]
Support & Implementation
What support and onboarding services does Cynomi provide?
Cynomi offers guided onboarding, dedicated account management, comprehensive training resources, and customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure a smooth setup, effective use of the platform, and prompt assistance with troubleshooting and maintenance. [Contact Cynomi]
How does Cynomi handle maintenance, upgrades, and troubleshooting?
Cynomi provides a structured onboarding process, dedicated account management for ongoing support and upgrades, access to training materials, and prompt customer support to resolve issues and minimize downtime. This ensures customers can maintain and optimize their use of the platform. [Contact Cynomi]
