Frequently Asked Questions

Product Information & ISO 27001 Certification

How did Cynomi use its own platform to achieve ISO 27001:2022 certification?

Cynomi leveraged its platform throughout the ISO 27001:2022 certification process by onboarding its environment, using interactive questionnaires, policy evaluations, and scans to quickly assess its security posture and compliance status. The platform automatically generated a pre-populated risk register, prioritized remediation plan, and actionable tasks mapped directly to ISO 27001:2022 controls, including the new Annex A categories. As tasks were completed, Cynomi's dashboard updated in real time, providing continuous compliance tracking and audit-ready documentation. This approach integrated security and compliance, eliminated manual work, and made audit preparation nearly effortless. (Source, May 2025)

What are the main benefits of using Cynomi for ISO 27001 certification?

The key benefits include:

(Source, May 2025)

How does Cynomi handle updates to compliance frameworks like ISO 27001?

Cynomi automatically updates backend mappings when frameworks like ISO 27001 are revised. Existing tasks are re-scored or remapped to new controls, and any new gaps are instantly identified. This automation saves hours of manual work and ensures continuous alignment with evolving standards. (Source, May 2025)

What challenges would organizations face managing ISO 27001 compliance without Cynomi?

Without Cynomi, organizations would need to manually download checklists, create and assign tasks in ticketing systems, track progress in spreadsheets, and collect evidence in scattered folders. This process is time-consuming, error-prone, and stressful, especially during audits. Cynomi streamlines and automates these steps, reducing overhead and risk. (Source, May 2025)

Features & Capabilities

What features does Cynomi offer to service providers and organizations?

Cynomi provides AI-driven automation that automates up to 80% of manual processes, including risk assessments and compliance readiness. The platform supports over 30 cybersecurity frameworks (such as ISO/IEC 27001, NIST CSF, GDPR, SOC 2, HIPAA), offers centralized multitenant management, embedded CISO-level expertise, branded exportable reporting, and a security-first design that links compliance gaps directly to security risks. (Platform, Compliance Automation)

What integrations are available in Cynomi?

Cynomi integrates with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also supports native integrations with cloud platforms like AWS, Azure, and GCP, and offers API-level access for custom workflows and connections to CI/CD tools, ticketing systems, and SIEMs. (Continuous Compliance Guide)

Does Cynomi provide API access?

Yes, Cynomi offers API-level access, enabling extended functionality and custom integrations to suit specific workflows and requirements. For more details, contact Cynomi or refer to their support team. (Source: manual)

What technical documentation and compliance resources does Cynomi provide?

Cynomi offers extensive technical documentation, including compliance checklists for frameworks like CMMC, PCI DSS, and NIST; NIST compliance templates; continuous compliance guides; framework-specific mapping documentation; and vendor risk assessment resources. These are available at CMMC Compliance Checklist, NIST Compliance Checklist, and Continuous Compliance Guide.

Use Cases & Business Impact

What business impact can customers expect from using Cynomi?

Customers can expect increased revenue (e.g., CompassMSP closed deals 5x faster), reduced operational costs (automation of up to 80% of manual processes), improved compliance (support for 30+ frameworks), enhanced efficiency (ECI increased GRC service margins by 30% and cut assessment times by 50%), scalable service delivery, and improved client engagement through branded reporting and centralized management. (CompassMSP Case Study, ISO Blog)

What industries are represented in Cynomi's case studies?

Cynomi's case studies span the legal industry (e.g., a 100-employee legal firm), cybersecurity service providers (CyberSherpas, CA2 Security, Secure Cyber Defense), technology consulting (Arctiq), managed service providers (CompassMSP), and the defense sector (CMMC Level 2 features for MSPs). (Testimonials, Arctiq Case Study, Secure Cyber Defense Case Study)

What are some real-world use cases and customer success stories for Cynomi?

Examples include CyberSherpas transitioning to a subscription model and streamlining work processes (CyberSherpas Case Study), CA2 Security upgrading their security offering and reducing risk assessment times by 40% (CA2 Case Study), Arctiq leveraging Cynomi for comprehensive risk and compliance assessments (Arctiq Case Study), and CompassMSP closing deals five times faster (CompassMSP Case Study).

Ease of Use & Customer Feedback

How do customers rate the ease of use of Cynomi's platform?

Customers consistently praise Cynomi for its intuitive and well-organized interface. James Oliverio, CEO of ideaBOX, stated, "Assessing a customer’s cyber risk posture is effortless with Cynomi. The platform’s intuitive Canvas and ‘paint-by-numbers’ process make it easy to uncover vulnerabilities and build a clear, actionable plan." Steve Bowman from Model Technology Solutions noted that ramp-up time for new team members was reduced from four or five months to just one month. Cynomi is highlighted as more user-friendly compared to competitors like Apptega and SecureFrame. (Source)

Competition & Comparison

How does Cynomi compare to competitors like Apptega, ControlMap, Vanta, Secureframe, Drata, and RealCISO?

Cynomi is purpose-built for MSPs, MSSPs, and vCISOs, offering AI-driven automation, embedded CISO-level expertise, and support for 30+ frameworks. Compared to Apptega and ControlMap, Cynomi requires less manual setup and user expertise. Vanta and Secureframe focus on in-house teams and have limited framework support. Drata is premium-priced and has longer onboarding times, while Cynomi offers rapid deployment. RealCISO lacks scanning capabilities and multitenant management. Cynomi's strengths include automation, scalability, multitenant management, and a security-first design. (Source: manual)

Support & Implementation

What customer service and support does Cynomi offer after purchase?

Cynomi provides guided onboarding, dedicated account management, comprehensive training resources, and prompt customer support during business hours (Monday through Friday, 9am to 5pm EST, excluding U.S. National Holidays). These services ensure smooth implementation, ongoing optimization, and minimal operational disruptions. (Source: manual)

How does Cynomi handle maintenance, upgrades, and troubleshooting?

Cynomi offers a structured onboarding process, dedicated account management for ongoing support and upgrades, comprehensive training materials, and prompt troubleshooting assistance during business hours. This ensures customers can maintain and optimize their use of the platform with minimal downtime. (Source: manual)

Pain Points & Problems Solved

What core problems does Cynomi solve for service providers and organizations?

Cynomi addresses time and budget constraints by automating up to 80% of manual processes, eliminates inefficiencies from spreadsheet-based workflows, enables scalable vCISO services without increasing resources, simplifies compliance and reporting, bridges knowledge gaps for junior team members, and ensures consistent service delivery through standardized workflows. (Source: manual)

What pain points do Cynomi customers commonly express?

Customers often face time and budget constraints, manual processes, scalability issues, compliance and reporting complexities, lack of engagement and delivery tools, knowledge gaps among junior team members, and challenges maintaining consistency. Cynomi addresses these pain points through automation, standardized workflows, embedded expertise, and purpose-built reporting tools. (Source: Cynomi GenAI Security Guide.pdf)

Security & Compliance

How does Cynomi ensure product security and compliance?

Cynomi automates up to 80% of manual processes, supports compliance readiness across 30+ frameworks, prioritizes security over mere compliance, provides enhanced reporting, enables scalability, and embeds CISO-level expertise. The platform is designed to deliver enterprise-grade security and compliance solutions efficiently and at scale. (Source: Unknown)

How We Used The Cynomi Platform to Achieve ISO 27001:2022 Certification

Anita Kaneti
Anita Kaneti Publication date: 5 May, 2025
vCISO Community
ISO 27001 blog

As our team works toward ISO 27001:2022 certification, we’re using the Cynomi platform at every stage of the process. 

I sat down with Dror Hevlin, our CISO, to talk about how we’re applying our own platform to achieve ISO readiness, and why we believe this approach represents the future of security and compliance, especially for service providers supporting their own clients on similar journeys.

1. Dror, let’s start with the big picture. I know it was important for you to get Cynomi ISO 27001 certification?

Dror: ISO 27001 is a globally recognized standard, and we want to show our commitment to high levels of security, not just in principle, but in practice. It’s not just about passing an audit; it’s about aligning our internal processes with best practices and being able to prove it. As a security-first company, it’s essential we hold ourselves to the same standards we help our partners meet.

2. How did you use the Cynomi platform to manage the process of getting ISO 27001 certification?

Dror: We use our own technology just how we recommend service providers use it with their clients. We started by onboarding our environment into Cynomi. The platform guided us through an interactive onboarding process – leveraging questionnaires, policy evaluations, and scans to quickly build a complete picture of our security posture and compliance status. 

From there, Cynomi automatically generated a pre-populated risk register, a prioritized remediation plan, and a list of actionable tasks – all directly mapped to ISO 27001:2022 controls, including the new Annex A control categories.

Tasks are dual-purpose – they improve our real-world security posture and simultaneously drive us toward ISO compliance. That’s one of the platform’s biggest strengths, security and compliance are integrated, not siloed. So we’re not duplicating work, and we’re not juggling disconnected systems.

As we complete each task, whether it’s implementing a policy, mitigating a vulnerability, or assigning ownership, Cynomi instantly updates our compliance dashboard and security posture to reflect that progress. That kind of visibility is incredibly valuable. It means we can run ISO alignment not as a one-off project, but as an ongoing, continuous process, all within our own platform.

And because Cynomi is already tracking our security and compliance activity, it serves as built-in documentation. When it comes time to prove compliance, the platform itself is our system of record. It eliminates guesswork and makes audit prep nearly effortless.

3. What are the biggest benefits of using Cynomi for ISO certification?

Dror: Four things stand out:

  1. Speed and simplicity. The platform reduced our discovery time and setup by more than half. It’s fast and guided. From assessments to pre-populated risk registers, auto-generated remediation plans and custom reporting, the platform makes the process seamless and saves our team time at every step.
  2. Continuous compliance tracking. Every task we complete, security policy, mitigation, control, is mapped directly to ISO. We always know exactly where we stand.
  3. Audit readiness. All our documentation, task ownership, and status updates are logged and exportable. No scrambling at the last minute.
  4. Security – first. Every task improves real security and maps to ISO controls, so compliance happens automatically as we strengthen our posture.That way we’re secure, not just compliant. It’s a major difference. Compliance is the outcome, but security is the driver.
4. How does the platform handle framework changes—like the 2022 update to ISO 27001?

Dror: That’s one of the biggest advantages. When ISO updates their framework, we don’t have to start from scratch. Cynomi automatically updates the backend mappings. The tasks we already have in place are re-scored or remapped to the new controls, and we instantly see any new gaps that need addressing.

It saves hours of work and ensures we’re always aligned, even if the standard evolves.

5. What would the ISO process look like without Cynomi?

Dror: It would be messy and lengthy. You’d need to download the ISO checklist, manually create tasks, assign them in a ticketing system, track progress in spreadsheets, and collect evidence in scattered folders. Then repeat all that every year, or worse, discover at audit time that something was missed.

We’ve done it that way in past companies. It’s time-consuming and stressful.

6. What would you say to a service provider wondering if it’s worth offering ISO services to their clients?

Dror: ISO 27001 is in high demand. Clients are under pressure to prove they’re secure, and they need partners who can help them do it efficiently. Cynomi turns ISO services into something repeatable and scalable. You can onboard clients faster, reduce delivery time, and generate a new revenue stream while helping them truly improve their security posture.

Using Cynomi to manage the ISO certification process isn’t just easier, it’s smarter. It’s a way to build trust, grow your business, and deliver more value with fewer resources.

7. Final thoughts, how has this process changed the way you think about compliance?

Dror: Compliance used to feel like a chore. Now, it’s seamlessly embedded into our daily operations. Cynomi made ISO something we manage continuously, not something we rush through once a year. That shift, from reactive to proactive, is the real transformation.

And the best part? We didn’t have to build custom tools or hire extra people. We used the same platform we offer to our partners. It’s been a powerful validation of what we’re building, and why it matters.

Conclusion
By using our own platform to pursue ISO 27001:2022, we’ve seen firsthand how automation, alignment, and real-time visibility turn a complex, manual process into something smooth, scalable, and strategic.

Whether you’re managing internal compliance or helping clients pursue certification, Cynomi gives you the tools to do it faster, better, and without the overhead.

Ready to simplify ISO 27001 for your clients, and scale your security business? Book a demo with Cynomi today.