Managed Service Providers (MSPs) are like fairy godmothers for your clients, zapping away all IT, cybersecurity- and compliance-related troubles faster than you can say ‘cybersecurity posture.’
In response to the ever-growing need to stay on top of IT, cloud, collaboration, and productivity technologies, stay compliant, and protect against threats. The global managed services market is expected to grow by 13.6% annually from 2023 to 2030. However, MSPs can’t pull all the strings manually. The vast scale of today’s digital environments means manual management is inefficient and hard to scale.
You need MSP software solutions to automate and streamline as many processes as possible, enabling teams to keep clients secure while focusing on other aspects of business growth. By employing comprehensive MSP software solutions, providers can offer more than just routine maintenance and support – you can become strategic partners that contribute significantly to your clients’ success.
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What are MSP Software Solutions?
Managed service providers (MSPs) are service providers that remotely manage a customer’s IT infrastructure. MSPs handle tasks like network management, software updates, cybersecurity, and technical support to help businesses smoothly maintain IT operations.
MSP software solutions assist MSPs in delivering these services, providing features like remote monitoring and management (RMM), automated maintenance, backup management, and helpdesk operations.
Benefits of MSP Software Solutions
- Centralized Management: MSP software provides a single, unified platform from which all clients’ monitored networks, systems, and IT assets can be managed. This centralization simplifies administrative tasks, reduces the complexity of managing multiple systems, and allows for more efficient operations.
- Enhanced Efficiency and Automation: MSP software automates routine maintenance tasks like software updates, backups, patching, security checks, reporting, and risk scoring, helping drive MSP margins and reduce human error.
- Improved Security and Compliance: MSP software solutions help MSPs ensure that IT systems are up-to-date and that clients adhere to industry regulations and standards through compliance assessments, documentation and policy management, continuous monitoring, auditing, and reporting.
- Scalability and Flexibility: MSP software is designed to grow with your business. It ensures your IT infrastructure can adapt quickly to business scale using your existing resources.
Key Features to Look For in an MSP Software Solutions
- Scalability: Scalable solutions can handle an increasing workload or expand capabilities without degrading performance.
- Reporting Features: Effective MSP software should offer comprehensive and customizable reporting tools to generate detailed reports on IT infrastructure health, performance, and security, helping MSPs demonstrate value to clients.
- Easy-to-Read Dashboard: A user-friendly dashboard is essential for getting a real-time overview of system statuses and demonstrating progress to clients.
- Automation Capabilities: Automation reduces manual tasks such as updates, backups, and security checks, which is a must-have for your vCISO checklist.
8 Top MSP Software Solutions for 2024
PSA Software
Professional Services Automation (PSA) software helps MSPs manage various business functions such as project management, resource allocation, billing, ticketing, reporting and analytics, and customer support through a single platform.
1. ConnectWise PSA
ConnectWise PSA is a robust tool that allows MSPs to manage everything from your sales pipeline to procurement, service and project, invoicing, and asset management.
Main Features:
- Service desk and billing automation.
- Easily enter and track time by the minute and by client, project, or task.
- Track the progress of multi-faceted projects and project milestones.
- Reporting support.
Best For: MSPs looking to streamline business management operations end-to-end.
Price: By enquiry.
Review: “Bundled with several features and integrations to make life easy for support professionals.”
Remote Monitoring and Management (RMM)
2. Syncro
Syncro combines the essential capabilities of Remote Monitoring and Management (RMM) with Professional Services Automation (PSA) tools, providing a single tool for MSPs to manage both internal operations and client systems.
Main Features:
- Integrated RMM features for remote monitoring and management.
- Ticketing system to streamline support requests and issue tracking.
- Customizable dashboards for real-time operational visibility.
- Built-in CRM.
- Automated billing and service reporting.
Best For: MSPs looking for an all-in-one solution to manage internal and external operations.
Price: Provides a per-user-per-month pricing model starting from $129.
Review: “Syncro meets most of the requirements I am looking for in both an RMM and PSA tool.”
Business Continuity & Disaster Recovery
Business continuity & disaster recovery solutions help MSPs respond to client security incidents and minimize potential damage during and after a crisis. They focus on streamlining the process of identifying, addressing, and recovering from security breaches.
3. Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud integrates backup, disaster recovery, and secure cybersecurity into one unified solution. Acronis’ MSP support features include backup and disaster recovery, automated patching, and anti-malware detection.
Main Features:
- Efficiently manage and monitor your clients through a single console.
- Reduced training time for new technicians by up to 50%.
- Vendor consolidation.
- Integrated disaster recovery, secure data backup, endpoint management, and behavior-based file analysis.
Best For: MSPs with end clients in sectors like healthcare and finance with critical data recovery needs.
Price: Offers a free trial and a pay-as-you-go pricing model.
Review: “I enjoy the fact that I can use a single console to provide multiple solutions to clients.”
4. Veeam
Veeam is an advanced data protection solution focusing on data recovery and ransomware protection. It helps MSPs protect their clients’ critical data and recover quickly in the event of disruptions like ransomware, malware, or server failures.
Main Features:
- High-speed recovery with advanced replication features.
- Guaranteed recovery of every file, application, or virtual server.
- Proactive ransomware protection to prevent attacks before they damage data.
- Data loss avoidance with real-time monitoring and native storage snapshots.
Best For: MSPs that manage large volumes of data and require strong protection mechanisms against data loss and ransomware.
Price: Pricing varies based on several criteria, such as workloads and duration.
Review: “Best backup solution for VMware over the last 10 years.”
Security Solutions: vCISO Platforms
Virtual CISO (vCISO) platforms provide expert guidance and strategies to enhance companies’ cybersecurity and compliance posture. vCISO solutions eliminate the need for in-house security executives, meaning MSPs can offer vCISO services without investing significant operational costs, increasing headcount, and relying on manual work, helping them boost revenue.
5. Cynomi
Cynomi is a market-leading automated vCISO platform that combines the power of AI with CISO-level expertise. This approach makes high-quality cybersecurity support accessible without the need for expensive costs of manual vCISO services, internal expertise, or resources.
Main Features:
- Enables MSP/MSSPs to expand vCISO services without significant operational costs.
- Provides self-guided customized discovery questionnaires to evaluate end-customers’ cybersecurity postures.
- Automatically aligns each client’s cyber profile with relevant industry standards, frameworks, and regulations.
- Automates policy creation and security plans.
- Easy-to-read dashboard and one-click reporting.
- Combines security and compliance.
Best For: Service providers looking for a multi-tenant, user-friendly platform facilitating in-house cybersecurity experts, low operational costs, and low scalability constraints.
Price: By enquiry.
Review: “Cynomi guides my customers’ decisions on a path to better security.”
6. CISOteria
CISOteria provides a tool for 24/7 monitoring and controlling your organization’s cyber risk using AI-based recommendations for the entire cybersecurity life cycle. It suggests strategies, prioritization, audits, policy implementation, and more.
Main Features:
- Real-time threat detection and reduction through AI-based recommendations.
- Detailed IT policy management.
- Structured incident response workflows.
- Visibility tools to track cybersecurity progress.
- Daily alerts on cyber risk status.
Best For: Businesses looking for hands-on policy enforcement support.
Price: By enquiry, plus there’s a free trial.
Review: “Helps remove some of the chaos from compliance.”
Compliance Solutions
Compliance solutions support MSPs in helping clients meet legal and industry security and data protection standards, such as CCPA, PCI-DSS, SOC 2, HIPAA, and GDPR. They automate the process of keeping track of regulations and ensure that companies always follow the latest data security, privacy, and reporting requirements.
7. Vanta
Vanta’s Trust Management Platform automates compliance tasks through streamlined security reviews based on over twenty compliance frameworks. It replaces manual security audits with ongoing monitoring, providing real-time visibility over MSP clients’ security posture.
Main Features:
- Continuous compliance monitoring.
- Automated security controls.
- Customizable compliance frameworks tailored to specific industry needs.
- Simplified audit preparation with pre-built reports and insights.
Best For: Companies that need to quickly establish and maintain SOC 2 Compliance, GDPR, and HIPAA.
Price: Offers three packages (Core, Collaborate, and Scale). The details are by inquiry.
Review: “An easy way to track your road to compliance.”
8. Apptega
Apptega provides a comprehensive platform designed to help MSPs automate SaaS compliance frameworks. It covers all the key aspects of GRC, including risk management and policy creation.
Main Features:
- Cross-map compliance requirements across different frameworks.
- AI-driven risk management recommendations.
- Instructional videos and customer support to help MSPs learn how to use it.
Best For: MSPs who need a simple yet effective compliance solution. Those who have more complex security program requirements might choose a different provider.
Price: There are three packages: Starter, Advanced, and Premium.
Review: “Apptega is a game changer when it comes to assessments and audits.”
Cynomi: Helping MSPs Scale, Upsell, and Succeed
Reliable and effective MSP software solutions provide a helping hand to busy MSPs, enabling you to deliver high-quality service to your clients. With these tools, MSPs can proactively monitor and manage IT systems, swiftly respond to issues, and help clients maintain optimal performance.
Cynomi’s vCISO platform is designed to help MSPs demonstrate the full value of your services. Cynomi is built on the knowledge of some of the world’s best CISOs so that you can do more with your existing headcount and offer vCISO services without hiring cybersecurity executives. MSPs can secure new upsell and business opportunities using Cynomi’s built-in customizable reporting features to highlight security gaps and client progress over time.
Request a demo to discover how Cynomi can help you attract and retain more customers.