Finance Operations Specialist
About The Position
As Finance Operations Specialist at Cynomi, you will be a key member of our finance team, owning the day-to-day finance operations that keep the business running: customer billing, collections, payables, and bookkeeping. Reporting to the Director of Finance, you will manage subscription billing in Maxio, lead accounts receivable collections — including direct phone and email contact with customers — and support accounts payable and general finance work.
This role carries real responsibility from day one: you will work with Xero, company bank accounts, HubSpot, and other sensitive financial data. We are looking for someone with impeccable integrity, discretion, and attention to detail — a person we can trust completely.
Who We Are
Cynomi is an AI-powered Security Growth platform that helps MSPs and MSSPs deliver CISO-level cybersecurity and compliance services.
We simplify complex cybersecurity work into scalable, automated workflows, empowering service providers to boost revenue, efficiency, and client trust. Backed by leading global investors, Cynomi is growing fast, enabling hundreds of MSPs worldwide to thrive in the ever-changing cybersecurity landscape.
Key Responsibilities
- Manage customer billing and invoicing in Maxio, including new subscriptions, renewals, upgrades, and credits, ensuring invoices are accurate and issued on time.
- Own accounts receivable collections: monitor the AR aging report, proactively call and email customers to collect overdue balances, negotiate payment timelines, and escalate issues to the Director of Finance when needed.
- Support accounts payable: process vendor invoices, manage approvals, prepare payment runs, and handle supplier queries.
- Perform day-to-day bookkeeping in Xero: bank and credit card reconciliations, journal entries, and general ledger maintenance.
- Support the month-end close process: reconciliations, accruals, prepayments, and supporting schedules.
- Keep billing and customer data consistent across Maxio, Xero, and HubSpot, flagging and resolving discrepancies.
- Respond to customer billing queries promptly and professionally, protecting both revenue and customer relationships.
- Assist with audits, VAT and tax filings, expense management, and ad hoc finance projects as directed by the Director of Finance.
Requirements
- 3–5 years of hands-on experience in bookkeeping, accounts, or finance operations.
- Impeccable integrity and discretion — this role involves access to bank accounts, Xero, and sensitive customer and company data. Strong references are essential and background checks will be conducted.
- Proven experience with cloud accounting software — Xero strongly preferred.
- Experience in accounts receivable collections, comfortable and confident calling customers about overdue invoices while keeping relationships positive.
- Strong attention to detail, well organized, and able to manage multiple deadlines independently in a remote setting.
- Excellent written and verbal communication in English.
- Based in Northern Ireland, with availability for occasional in-person meetings.
- Work with North American customers - Willing for a later finish twice a week.
Not a Must, But a Plus
- IATI or AAT qualification, or part-qualified accountant (ACCA/CIMA), or equivalent.
- Experience with Maxio or comparable subscription billing platforms (Chargebee, Recurly, Zuora).
- Familiarity with HubSpot or other CRM systems.
- Experience in a B2B SaaS or technology scale-up environment.
- Experience working with multi-currency transactions and international customers.
Why Join Us?
- Real ownership from day one — run billing, collections, and payables for a fast-growing global SaaS company.
- Work closely with the Director of Finance and gain broad exposure to SaaS finance: subscription billing, revenue operations, and international operations.
- Meaningful mission — help MSPs and MSSPs deliver enterprise-grade cybersecurity services at scale.
- AI-native environment — work with a team that actively embraces AI and automation to improve how we operate.
- Remote role based in Northern Ireland — join a global team while working close to home.