The Challenge
CompassMSP wanted to expand its vCISO services but struggled to deliver services efficiently while maintaining consistency and quality.
The Solution
Cynomi provided a unified platform that streamlined assessments, reporting, and policy generation while enabling consistent, scalable service delivery.
The Impact
CompassMSP turned its vCISO practice into a scalable, efficient operation that deepened client relationships and positioned the firm for long-term growth.
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CompassMSP story
Jim Ambrosini · Director of Cyber Advisory Services, CompassMSP
I’ve been on a mission to find a suitable GRC tool for literally the better part of eight or nine years, and most of the solutions were either designed for enterprise level and much too expensive, or they were glorified spreadsheets on a web. Cynomi, on the other hand, is a true cybersecurity risk platform that’s designed for vCISO services and delivers the results that I was looking for, and we wrapped a whole solution set around it.
I’m Jim Ambrosini. I’m the Director of Cyber Advisory Services at CompassMSP. CompassMSP is a leading provider of IT and security services focusing on the SMB and middle market.
The fundamental challenge with delivering advisory services or consulting services is executing them within the allotted time and budget, and also ensuring consistency and quality of the deliverable. Cynomi solves both of those problems because it provides an easy-to-use tool that delivers results much faster than what we could do manually. It provides a framework for us to deliver services. It brings in the ability to ramp up a team very quickly.
In the past, when we just had frameworks and policies around spreadsheets and templates, it was very hard to manage a team at scale, especially when you’re in growth mode.
We use Cynomi as part of our pitch, showing all of the different tools and capabilities and how we use it to track metrics, provide reports, and deliver policies. It was a game changer for that interaction with the client. On the initial call, we are able to close deals in days or weeks as opposed to months. And in terms of retention, we’re turning over much more engagements and much more volume, because we’re doing it consistently and at the price point that’s comfortable for our clientele.
I would recommend Cynomi to anyone. It’s a tremendous bang for the buck.
What Our Team Loves About Cynomi
The Full Story
Building a Scalable Cyber-Advisory Practice
CompassMSP provides managed IT, security, and advisory services to SMBs. As demand for cybersecurity leadership grew, Director of Cyber Advisory Services Jim Ambrosini sought a scalable, efficient platform to expand vCISO offerings without compromising quality or consistency.
Challenges of Scaling Up
The main challenge CompassMSP faced was turning growing demand for vCISO services into an efficient, repeatable operation. Manual, spreadsheet-based processes slowed risk assessments, created inconsistencies, and limited visibility across clients. Each consultant used different methods, making it hard to maintain quality or track progress effectively.
Onboarding new staff required significant time and oversight, while reporting and policy documentation were recreated for every engagement. These inefficiencies made it difficult to deliver consistently, stay on schedule and budget, and sustainably grow the practice.
Implementing Cynomi
Cynomi helped CompassMSP overcome these challenges. By unifying assessments, reporting, policy generation, risk management, and client communications into one platform, CompassMSP streamlined every stage of the vCISO workflow.
“We’re able to deliver on our contracts much faster than we ever were able to do before and with a higher level of consistency and quality,” said Ambrosini. “We use Cynomi for literally all of our major customers, as it provides a framework for us to deliver services.”
Transforming the Sales and Delivery Motion
With Cynomi, CompassMSP transformed both how it sells and delivers vCISO services. The team began using live dashboards, risk scores, and tailored policies during client meetings, turning technical data into clear, visual insights. “When we started integrating Cynomi into the pitch, it was a game-changer. We were able to close deals in days or weeks instead of months,” Ambrosini shared.
With automated reporting and a unified view of technical risk, CompassMSP achieved faster, more consistent, and higher-value delivery, strengthening client relationships, boosting efficiency, and driving lasting growth.
The Full Story
CompassMSP is a leading provider of IT and security services focusing on small and mid-sized businesses. They deliver IT managed services, IT managed security services, and security advisement to help clients meet their business goals through the proper use of technology and security.
- Industry: IT Services and Consulting
- Focus: SMB/Mid-market IT and Cybersecurity Managed Services, Advisory Services
- Founded: 2016
- Headquarters: United States
Why CompassMSP chose Cynomi
CompassMSP’s problem was a vCISO practice built on spreadsheets, where every consultant worked differently and reports and policies were rebuilt from scratch for each engagement. That made delivery slow, inconsistent, and hard to scale, especially with new staff. Cynomi unified assessments, reporting, policy generation, and risk management into one platform, giving every consultant the same repeatable workflow. That standardization is what let CompassMSP bring live dashboards and risk scores straight into client pitches, closing deals in days or weeks instead of months, and deliver consistently, at scale, across all of its major customers.
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