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In this interview, Chad Fullerton, VP of Information Security at ECI, shares his journey from IT to cybersecurity leadership and his insights on successfully transitioning MSPs from traditional IT services to offering vCISO and compliance services. He discusses the biggest challenges he faced, such as communicating risk effectively to leadership and managing the shift from reactive IT support to proactive security measures. Chad shares practical advice on structuring vCISO offerings, navigating regulatory challenges, and leveraging security services to drive revenue growth. He also covers strategies for communicating security’s value to non-technical executives, upcoming regulatory trends to watch, and how MSPs can use technology partners to streamline compliance and security operations.
One of the biggest challenges was learning how to communicate risk effectively. It wasn’t enough to say, “We need to do this because it’s insecure.” I had to articulate the “why” in a way that resonated with leadership and showed what’s in it for them.”
Why Watch
- How can MSPs transition from traditional IT support to offering vCISO and compliance services to meet growing client demands?
- How can security services drive revenue growth, help win larger contracts, and position an MSP as a trusted partner?
- What are the biggest challenges MSPs face when launching vCISO services, from hiring the right talent to structuring offerings effectively?
- What upcoming regulations and shifting client expectations should MSPs be aware of, and how can they adapt to stay competitive?
- How can MSPs communicate security’s value to non-technical executives, structure service tiers, and leverage technology partners to streamline operations?
About Chad Fullerton
Chad Fullerton is the Vice President of Information Security at ECI, where he specializes in cybersecurity, risk management, and compliance for regulated industries such as financial services, government contracting, and healthcare. With a background in information technology and business administration, along with certifications like CISSP, Chad bridges the gap between technical security and executive leadership. He is responsible for developing and implementing comprehensive security strategies that protect sensitive data and ensure regulatory compliance, helping organizations stay resilient against evolving cyber threats. Known for his strategic and collaborative approach, Chad fosters a culture of security awareness while contributing to the broader cybersecurity community through mentorship and industry engagement.
About the Path to Becoming a vCISO
The Path to Becoming a vCISO is a curated collection of insights from some of the most respected voices in the virtual CISO space. Through in-depth interviews, these industry leaders share their journeys, challenges, and hard-earned lessons on building and scaling successful vCISO practices. The hub offers practical tips, real-world strategies, and proven advice to help service providers scale effectively, differentiate their services, and deliver measurable value to clients.
At Cynomi, we’re committed to supporting the growth of the vCISO community. This hub is our way of spotlighting the people shaping the future of cybersecurity leadership—and providing valuable guidance for MSPs, MSSPs, and aspiring vCISOs looking to elevate their services.
