Straight from the forums, Slack threads, and late-night Reddit posts. Unfiltered, peer-sourced, and answered by the people living it 24/7
Most AI research tells you what vendors think you should care about. This report tells you what your peers are actually asking. Cynomi analyzed real operator conversations, straight from the forums, Slack threads, and late-night Reddit posts, and five questions surfaced again and again.
For each one, you get a synthesized Cynomi point of view plus on-the-record answers from operators working through these challenges with clients today.
The Five Questions Inside:
- How do we say “no” to client AI requests, without losing the account?
- Are clients actually leaking sensitive data into AI tools?
- Where does AI actually deliver value in the service desk?
- Is Microsoft Copilot actually good, and do you sell it, give it away, or steer clients to Claude or ChatGPT?
- Will AI replace MSPs, or change what clients need from us?
This guide provides a step-by-step roadmap to operationalize your TPRM offering, standardize workflows, and turn vendor risk into a scalable, high-margin service.
Who Contributed
Cynomi Experts
- David Primor, CEO and Co-Founder, Cynomi. Co-founded Cynomi to put CISO-level decision-making in reach of every service provider, and advises MSP and MSSP leaders on where AI changes the economics of security services.
- Roy Azoulay, CIO and Co-Founder, Cynomi. Leads how CISO Intelligence is built into the platform, working at the intersection of AI capability and security risk.
- Tim Coach, Chief Evangelist, Cynomi. A well-known voice in the MSP and MSSP community on how agentic tools are reshaping day-to-day service delivery.
Guest Contributors
- Andrew Morgan, Founder, Right of Boom. Founder of one of the most respected security-focused communities and events for MSPs.
- Dara Gibson, CEO and Owner, Cyber Ready. Works at the intersection of cybersecurity and cyber insurance, helping providers adopt AI without governance gaps or tool sprawl.
- Thomas Bergman, vCISO, Proven IT. A practicing vCISO translating AI from buzzword into measurable, governed value, from the service desk to the boardroom.
- Don Monistere, CEO, General Informatics. Has operationalized agentic AI inside his own MSP, from sandboxed deployments to AI-assisted triage across thousands of tickets.