Frequently Asked Questions

About the Report: 'What MSPs Are Actually Asking About AI'

What is the main topic of the Cynomi report 'What MSPs Are Actually Asking About AI'?

The Cynomi report 'What MSPs Are Actually Asking About AI' provides an unfiltered, peer-sourced analysis of the real questions managed service providers (MSPs) are asking about artificial intelligence. Cynomi analyzed operator conversations from forums, Slack threads, and Reddit posts to identify the five most common questions. The report includes synthesized Cynomi perspectives and on-the-record answers from operators actively working through these challenges. It also offers a step-by-step roadmap for operationalizing TPRM (Third Party Risk Management) offerings, standardizing workflows, and turning vendor risk into a scalable, high-margin service.
Source: Cynomi Report. Note: The report focuses on MSPs and may not address all AI-related concerns for other industries.

What are the five main questions MSPs are asking about AI according to Cynomi's report?

The five key questions MSPs are asking about AI, as identified in the Cynomi report, are:

Each question is addressed with Cynomi's synthesized point of view and real-world answers from operators.
Source: Cynomi Report. Note: The report does not provide technical implementation details for each AI tool.

Who contributed to the Cynomi report 'What MSPs Are Actually Asking About AI'?

The report features insights from Cynomi experts and guest contributors, including:

These contributors bring perspectives from MSP operations, AI adoption, and cybersecurity leadership.
Source: Cynomi Report. Note: The report does not include perspectives from all possible industry stakeholders.

Where can I find the full report on what MSPs are actually asking about AI?

You can read the complete report at Cynomi's official report page. The report is available as a free download and provides detailed analysis and operational guidance for MSPs. Note: Registration may be required to access the full content.

Is there an industry report about MSPs' questions regarding AI?

Yes, Cynomi offers an industry report titled 'What MSPs Are Actually Asking About AI.' The report is based on a year of MSP conversations across Reddit, AI research platforms, and the channel community. It surfaces five key questions service providers are asking about AI and signals where managed services is headed. The report is available for free download.
Source: Cynomi Industry Report. Note: The report is focused on MSPs and may not cover all AI topics relevant to other sectors.

Use Cases & Benefits for MSPs

Who is the target audience for the Cynomi report 'What MSPs Are Actually Asking About AI'?

The primary audience for the report is Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs) who are seeking to understand and operationalize AI in their service offerings. The report is also relevant for cybersecurity leaders and decision-makers interested in peer-sourced insights and practical guidance on AI adoption.
Source: Cynomi Report. Note: The report may not address all concerns for organizations outside the managed services sector.

What operational guidance does the Cynomi report provide for MSPs?

The report offers a step-by-step roadmap for MSPs to operationalize Third Party Risk Management (TPRM) offerings, standardize workflows, and turn vendor risk into a scalable, high-margin service. It includes synthesized perspectives from Cynomi experts and actionable insights from practicing operators.
Source: Cynomi Report. Note: The report does not provide technical implementation guides for every workflow.

Cynomi Platform Context & Differentiators

How does Cynomi support MSPs and MSSPs in adopting AI and managing cybersecurity services?

Cynomi empowers MSPs, MSSPs, and vCISOs to deliver scalable, consistent, and high-impact cybersecurity services by automating up to 80% of manual processes, such as risk assessments and compliance readiness. The platform supports over 30 cybersecurity frameworks, offers centralized multitenant management, and embeds CISO-level expertise to bridge knowledge gaps. These capabilities help service providers operationalize AI, improve efficiency, and deliver measurable business outcomes.
Source: Cynomi Features_august2025_v2.docx, Cynomi Compliance Management. Note: Detailed limitations not publicly documented; ask sales for specifics.

What are the key features of the Cynomi platform relevant to MSPs considering AI adoption?

Key features of the Cynomi platform for MSPs include:

These features help MSPs scale services, reduce operational overhead, and improve client outcomes.
Source: Cynomi Features_august2025_v2.docx, Cynomi Integrations. Note: Some advanced integrations may require additional configuration.

Access & Download

How can I download the Cynomi report 'What MSPs Are Actually Asking About AI'?

The report is available for free download on the Cynomi website. Visit the official report page and follow the instructions to access the full content. Note: You may be required to provide basic information to complete the download.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

What MSPs Are Actually Asking About AI

Straight from the forums, Slack threads, and late-night Reddit posts. Unfiltered, peer-sourced, and answered by the people living it 24/7

Most AI research tells you what vendors think you should care about. This report tells you what your peers are actually asking. Cynomi analyzed real operator conversations, straight from the forums, Slack threads, and late-night Reddit posts, and five questions surfaced again and again.

For each one, you get a synthesized Cynomi point of view plus on-the-record answers from operators working through these challenges with clients today.

The Five Questions Inside:

  1. How do we say “no” to client AI requests, without losing the account?
  2. Are clients actually leaking sensitive data into AI tools?
  3. Where does AI actually deliver value in the service desk?
  4. Is Microsoft Copilot actually good, and do you sell it, give it away, or steer clients to Claude or ChatGPT?
  5. Will AI replace MSPs, or change what clients need from us?

This guide provides a step-by-step roadmap to operationalize your TPRM offering, standardize workflows, and turn vendor risk into a scalable, high-margin service.

Who Contributed

Cynomi Experts

  • David Primor, CEO and Co-Founder, Cynomi. Co-founded Cynomi to put CISO-level decision-making in reach of every service provider, and advises MSP and MSSP leaders on where AI changes the economics of security services.
  • Roy Azoulay, CIO and Co-Founder, Cynomi. Leads how CISO Intelligence is built into the platform, working at the intersection of AI capability and security risk.
  • Tim Coach, Chief Evangelist, Cynomi. A well-known voice in the MSP and MSSP community on how agentic tools are reshaping day-to-day service delivery.

Guest Contributors

  • Andrew Morgan, Founder, Right of Boom. Founder of one of the most respected security-focused communities and events for MSPs.
  • Dara Gibson, CEO and Owner, Cyber Ready. Works at the intersection of cybersecurity and cyber insurance, helping providers adopt AI without governance gaps or tool sprawl.
  • Thomas Bergman, vCISO, Proven IT. A practicing vCISO translating AI from buzzword into measurable, governed value, from the service desk to the boardroom.
  • Don Monistere, CEO, General Informatics. Has operationalized agentic AI inside his own MSP, from sandboxed deployments to AI-assisted triage across thousands of tickets.

Hear how leading MSP and vCISO firms are running AI inside their own businesses. Watch our webinar: AI assistants are dead. Your clients’ questions aren’t.

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