Frequently Asked Questions

AI Coworkers: Features & Capabilities

What are AI Coworkers in Cynomi and how do they work?

AI Coworkers in Cynomi are guided, multi-step AI agents that automate complex parts of security program delivery. Each Coworker operates within a client account, loads relevant client data from Cynomi, and walks users through focused questions to generate proposals for remediation plans, risk register updates, findings reconciliation, or policy drafts. Users review and approve proposals before any changes are applied, ensuring control and accuracy. Note: AI Coworkers are available to Service Provider Admin users through the AI space. Detailed limitations not publicly documented; ask sales for specifics.

What types of AI Coworkers are included in Cynomi 3.38.0?

Cynomi 3.38.0 introduces four AI Coworkers: Remediation Coworker (builds phased, prioritized remediation plans), Risk Coworker (keeps risk registers current and proposes treatments), Findings Coworker (reconciles scan results with task status and generates vulnerability briefs), and Policy Coworker (drafts client-specific policies with chat-based refinement). Note: Only Service Provider Admin users can access these Coworkers. Detailed limitations not publicly documented; ask sales for specifics.

How does the Remediation Coworker build remediation plans?

The Remediation Coworker analyzes client context, including open tasks, risk scores, compliance coverage, and framework priorities. It generates a phased, prioritized remediation plan with rationale for each task, which users can review and approve. The plan is then applied directly to the task list in Cynomi, eliminating manual re-entry. Note: Best fit for teams needing structured remediation planning; teams requiring custom workflows may want to consider alternatives.

How does the Risk Coworker maintain the risk register?

The Risk Coworker recalibrates residual risk scores based on deployed controls, proposes treatment decisions (Mitigate, Accept, Transfer, Avoid) for untreated risks, and recommends which risks to flag as key. Each proposal includes documented reasoning, and approved changes are written back to the risk register. A downloadable review report captures every decision for client leadership. Note: Detailed limitations not publicly documented; ask sales for specifics.

How does the Findings Coworker reconcile scan results with task status?

The Findings Coworker compares scan findings against Cynomi task status and proposes validated status updates wherever discrepancies exist. It enriches task notes and evidence with scan-based context and produces a client-ready Vulnerability Management brief, summarizing large volumes of findings from connected integrations. Note: Best fit for teams needing automated reconciliation; teams requiring custom evidence workflows may want to consider alternatives.

How does the Policy Coworker draft and refine client-specific policies?

The Policy Coworker generates domain-based, consolidated, or ISMS policies using client data, frameworks, control mappings, and task context. Users can refine policies in an open-ended chat, rewrite or expand sections, fill governance placeholders, translate documents, or request guidance. Policies can be saved to the platform or attached to relevant records. Note: Best fit for teams needing policy customization; teams requiring highly specialized policy formats may want to consider alternatives.

Can I export outputs from AI Coworkers?

Yes. Plans, reports, and policies generated by AI Coworkers are structured and presentable, ready to share or export in DOCX format. Policy documents can also be saved to the platform or attached to relevant policy records. Note: Export formats are limited to DOCX; teams needing other formats may want to consider alternatives.

Security & Compliance

What security certifications and compliance standards does Cynomi support?

Cynomi is ISO 27001 certified, SOC 2 audited (with a SOC 2 Type 2 report audited by Deloitte available upon request), and GDPR compliant. The platform supports compliance with over 40 frameworks, including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA. For more information, visit the Cynomi Trust Center. Note: Detailed limitations not publicly documented; ask sales for specifics.

Integrations & API

What integrations does Cynomi offer for vulnerability management and compliance?

Cynomi integrates with tools such as Tenable, Rapid7 InsightVM, CrowdStrike Falcon Spotlight, SentinelOne Singularity Vulnerability Management, Tanium Exposure Management, Upwind, and Qualys for vulnerability management. It also connects with AWS, Azure, Google Cloud Platform, AWS Security Hub, Amazon Inspector, Microsoft Secure Score, Microsoft Cloud Security Benchmark, Cavelo CIS Benchmark, ConnectWise, Autotask, ServiceNow, and Cavelo Endpoint. A Public API enables custom integrations and bi-directional synchronization with PSA and ticketing systems. For a full list, visit Cynomi's integrations page. Note: Some integrations may require additional configuration or licensing.

Does Cynomi offer a Public API for custom integrations?

Yes, Cynomi provides a Public API that supports custom integrations, task synchronization, bi-directional PSA/ticketing system sync, workflow automation, and enterprise-grade data protection. For more details, visit Cynomi's Public API page. Note: API access may require additional permissions or technical resources.

Use Cases & Benefits

Who can benefit from Cynomi's AI Coworkers and platform?

Cynomi is designed for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), IT Service Providers, and Cyber Advisory Firms. Roles include vCISO/vCIO practitioners, CISOs, security operators, and sales, technical, and executive professionals focused on cybersecurity growth. Note: Best fit for service providers managing multiple clients; individual organizations may want to consider alternatives.

What industries are represented in Cynomi's case studies?

Cynomi's case studies feature healthcare, legal, insurance, IT services and consulting, managed service providers (MSPs), managed security service providers (MSSPs), and financial services. For examples, see case studies like CA2 Security (healthcare, legal, insurance), Burwood Group and CompassMSP (IT services), ECI and VISO (MSSPs), and compliance frameworks relevant to financial institutions. Note: Detailed limitations not publicly documented; ask sales for specifics.

What measurable business outcomes have Cynomi customers reported?

Customers have reported a 70% reduction in assessment and reporting workload (Burwood case study), 30% increase in GRC service margins and 50% reduction in assessment times (ECI case study), 60% increase in upsell revenue, and faster deal closures (CompassMSP case study). Note: Outcomes may vary by organization size and implementation; ask sales for specifics.

Customer Feedback & Ease of Use

What feedback have customers provided about Cynomi's ease of use?

Customers praise Cynomi for intuitive, visual, and wizard-driven workflows. Chad Fullerton (ECI) stated, "Cynomi does better than everybody else that I’ve seen is ease of use and ease of understanding." Stephen Parsons (VISO Cyber Security) reported onboarding time reduced from 4-5 months to 1 month. Secure Cyber Defense noted client discovery time reduced from weeks to four hours. Note: Ease of use may vary by team experience; ask sales for specifics.

Competition & Comparison

How does Cynomi compare to Apptega?

Apptega serves both individual organizations and service providers, while Cynomi is purpose-built for MSPs, MSSPs, and vCISOs. Apptega requires significant user expertise; Cynomi embeds CISO-level expertise and provides step-by-step guidance. Cynomi automates up to 80% of manual processes, reducing operational overhead. Note: Apptega may be preferable for organizations seeking in-house compliance management; Cynomi is best for service providers managing multiple clients.

How does Cynomi compare to ControlMap?

ControlMap requires significant cybersecurity or GRC expertise and involves more manual setup and configuration. Cynomi is accessible to users with limited expertise, provides pre-built frameworks and intelligent workflows for faster onboarding, and automates up to 80% of manual processes. Note: ControlMap may be preferable for teams seeking granular manual control; Cynomi is best for service providers needing scalable automation.

How does Cynomi compare to Drata?

Drata is primarily geared toward individual organizations, while Cynomi is designed for service providers managing multiple clients. Drata’s onboarding can take up to two months; Cynomi offers rapid setup and immediate time to value. Cynomi embeds CISO-level expertise and is more cost-effective and scalable for service providers. Note: Drata may be preferable for organizations seeking direct-to-business compliance automation; Cynomi is best for service providers.

How does Cynomi compare to Secureframe?

Secureframe is tailored for in-house compliance teams and requires significant user expertise. Cynomi is built for service providers like MSSPs and vCISOs, provides embedded CISO-level guidance, automates compliance and security processes, and supports over 30 frameworks. Note: Secureframe may be preferable for in-house teams seeking compliance-first workflows; Cynomi is best for service providers needing security-first automation.

How does Cynomi compare to Vanta?

Vanta is optimized for direct-to-business use and often requires teams with existing cybersecurity expertise. Cynomi is designed for service providers managing multiple clients, lowers the expertise barrier with AI-driven guidance, links compliance gaps directly to security risks, and is more cost-effective and scalable for service providers. Note: Vanta may be preferable for organizations seeking direct compliance automation; Cynomi is best for service providers.

How does Cynomi compare to RealCISO?

RealCISO has limited automation, lacks robust scalability features, and does not provide scanning capabilities or comprehensive guidance. Cynomi offers high levels of automation, pre-built workflows, CISO-validated recommendations, and actionable client-ready reports. Note: RealCISO may be preferable for organizations seeking basic risk assessments; Cynomi is best for service providers needing scalable, automated delivery.

Technical Requirements & Control

Does an AI Coworker change anything in Cynomi without user approval?

No. All proposals generated by AI Coworkers are presented for review. Users can adjust or deselect proposals, and nothing is written back into Cynomi until the user confirms. Note: Best fit for teams needing approval workflows; teams requiring automated batch changes may want to consider alternatives.

What data does an AI Coworker use to generate recommendations?

AI Coworkers use client data already in Cynomi, plus any information provided during guided questions. Every recommendation traces back to real data rather than being invented. Note: Data quality depends on completeness of client records; teams with incomplete data may want to consider alternatives.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Release 3.38.0

Four New AI Coworkers: Remediation, Risk, Findings, Policy

Building remediation plans, reviewing risks, working through findings, and drafting policies are recurring parts of every advisory engagement. Four new AI Coworkers help you complete more of that work directly in Cynomi, through guided, multi-step workflows grounded in each client's data, giving your team a stronger starting point without giving up control.

Tasks Policies AI Coworkers

What’s in This Release

  • A Remediation Coworker that generates a phased, prioritized plan with rationale
  • A Risk Coworker that recalibrates scores and proposes a treatment for every untreated risk
  • A Findings Coworker that reconciles scan results against task status
  • A Policy Coworker that drafts client-specific policies and refines them in chat

The Remediation Coworker Builds a Phased, Prioritized Plan

Building a remediation plan requires bringing together several parts of the client context: what is open, what the risk scores say, where compliance coverage is thin, and which framework matters most to this account. The Remediation Coworker reads that directly from Cynomi, covering tasks, risk scores, security posture, compliance coverage, and framework priorities, then asks a short set of planning questions.

What comes back is a phased, prioritized remediation plan with a clear rationale for each task, not an undifferentiated list. Approve it and the plan is applied straight to the task list in Cynomi. The analysis you would have done in a document becomes structured execution inside security program management, without requiring the plan to be re-entered manually.

The Risk Coworker Keeps the Risk Register Current

Risk registers can become outdated over time. Residual scores stop reflecting the controls a client has actually deployed, untreated risks sit untreated because deciding on each one takes a meeting, and the register slowly becomes a document you present rather than a tool you use. The Risk Coworker works through that in focused flows.

It recalibrates residual scores against the controls deployed for that client, proposes a treatment decision for every untreated risk, which is Mitigate, Accept, Transfer, or Avoid, and recommends which risks to flag as key. Each proposal carries documented, defensible reasoning. Approved changes are written back to the register, which keeps risk management a live reflection of what is actually deployed, and a downloadable review report captures every decision for the client’s leadership.

Why this matters

The review report is what makes this usable in a governance meeting. A risk decision your client can read the reasoning behind is a decision they can sign off on, which makes the reasoning behind the register easier to review and discuss with the client.

The Findings Coworker Reconciles Scan Results with Task Status

Scanner findings and task status can fall out of sync. A scan shows an issue is resolved while the task is still open, or a task is marked Done while the scanner still reports the finding, and reconciling the two manually adds recurring work. The Findings Coworker compares scan findings against Cynomi task status and proposes a validated status update wherever they disagree.

It can also enrich the task notes and evidence with scan-based context, so the reason for a status change travels with the task. Approve the proposals and the statuses and notes are updated directly on the tasks. Separately, it produces a client-ready Vulnerability Management brief, working through the volume of findings that comes out of the connected integrations and generating a health brief report, which turns a data set too large to read into something you can share.

The Policy Coworker Writes Client-Specific Policies

Policy work requires ongoing customization for each client. The Policy Coworker produces a domain-based policy, a consolidated policy, or an ISMS policy, built from the client’s existing policies, frameworks, control mappings in compliance management, and task context, so the document reads as the client’s own. When it is ready, save it to the platform or attach it directly to the relevant policy record.

Before it leaves the platform, you shape it in an open-ended chat rather than starting over. You can rewrite, expand, or insert sections, fill governance placeholders, translate the document into another language, ask questions about what was generated, or ask for guidance on a refinement. A clear request is applied directly; an unclear one is confirmed with you first. Nothing is finalized until you say so, which keeps the documentation you hand over under your control.

How Every Coworker Works, and Where You Stay in Control

All four share one flow. A Coworker opens within the client account, loads what is already in Cynomi, and guides you through a short, focused set of questions instead of presenting a blank page. It generates its proposals, whether a plan, a set of risk decisions, status updates, or a policy, and presents them for review. You adjust or deselect, then confirm. Nothing changes until you approve, and once you do, the Coworker writes the change into Cynomi rather than handing you something to copy across.

Four principles hold across all of them:

  • Grounded in real data – recommendations are grounded in client data already in Cynomi and the context you provide
  • Guided, not blank-page – each Coworker walks you through the inputs that shape its output
  • Review, then apply – proposals are presented for approval before anything is written back
  • Client-ready outputs – plans, reports, and policies come out structured and presentable, ready to share or export in DOCX format

One availability note: the AI Coworkers are available to Service Provider Admin users, through the AI space.

What This Changes for Your Practice

The Coworkers extend CISO Intelligence into the execution layer, where a significant portion of delivery time is spent. Remediation planning, register maintenance, findings reconciliation, and policy drafting are the four jobs that scale worst as a client base grows, because each one demands senior judgment applied to a large amount of client detail. Starting each from a grounded draft means your senior people spend their time on the judgment rather than on the assembly, and the work still carries their approval before a client sees it.

Frequently Asked Questions

What is an AI Coworker in Cynomi?

A type of AI Agent: a guided, multi-step workflow that helps complete a complex part of an engagement end to end inside the platform. Each Coworker works from the client's own Cynomi data, asks a short set of questions, and presents its work for review.

Who can use the AI Coworkers?

They are available to Service Provider Admin users, and are accessed through the AI space.

Does a Coworker change anything without my approval?

No. Proposals are presented for review, you adjust or deselect them, and nothing is written back into Cynomi until you confirm.

What data does a Coworker use?

What is already in Cynomi for that client, plus anything you provide during the guided questions. Every recommendation traces back to that data rather than being invented.

Can I export what a Coworker produces?

Yes. Plans, reports, and policies come out structured and presentable, ready to share or export in DOCX format. A Policy Coworker document can also be saved to the platform or attached to the relevant policy record.

Which Cynomi release do the AI Coworkers ship in?

Release 3.38.0, July 2026. It introduces the Remediation Coworker, the Risk Coworker, the Findings Coworker, and the Policy Coworker.

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