How Intercity Scaled its vCISO Practice and Accelerated Client Engagement

Building a Scalable Advisory Model 

Intercity is a managed service provider offering a full suite of IT and security services to organizations across the UK. As its vCISO practice grew, the company aimed to provide comprehensive security leadership to businesses facing complex regulatory and supply chain pressures. 

The Bottleneck of Manual Discovery 

However, evaluating a new client’s security posture was highly manual. The initial phase of auditing, mapping compliance gaps, and building risk management frameworks took five to six days per client. This time-intensive process drove up costs, making it difficult to scale the service or offer it affordably to small and medium-sized enterprises. The team needed a more efficient way to gather data and present it clearly to non-technical business leaders. 

Standardizing with Cynomi 

Intercity integrated Cynomi to automate and standardize its security operations. The platform provided a repeatable framework to assess risks and benchmark against standards like Cyber Essentials, GDPR, and ISO 27001. Consultants could now quickly unearth critical data and translate it into clear, quantifiable value for executive boards. 

Accelerating Growth and Revenue 

Cynomi completely transformed how Intercity delivers and scales its security services. The team now completes initial assessments four to five days faster, drastically lowering the cost of entry for new clients. The clear visual dashboards also accelerate the sales cycle, with one client committing to the service after just a 15-minute demonstration. 

Furthermore, the platform’s ability to pinpoint security gaps enables Intercity to cross-sell additional offerings, such as its security operations center services. By reducing delivery times and standardizing outputs, Intercity successfully improved its margins and scaled its vCISO practice without increasing headcount.