The Challenge
Delivering CISO-type services manually, Tec-Refresh spent days, weeks, or even months working through best practices to pin down what each client needed to improve their security posture.
The Solution
Cynomi gave Tec-Refresh vCISO at scale – benchmarks, risk reports, and full-organization visibility on one multi-tenant platform, with fast onboarding.
The Impact
Tec-Refresh now extracts what matters most to clients faster, goes deeper on every engagement, and has gotten into more meetings across the MSP and MSSP segment.
Watch the
Tec-Refresh story
Efrem Gonzales · Founder & CEO, Tec-Refresh · 2 min
Partnering with Cynomi was the right decision for the team at Tec-Refresh. The expertise of the team – the founding members of the team – made sure that they provided all the tools that we needed.
My name is Efrem Gonzales. I’m the President and CEO of Tec-Refresh. Tec-Refresh is a managed security service provider. We focus on three core areas: advisory, continuity, and cybersecurity.
Prior to working with Cynomi, we were providing CISO-type service to an organization that did not have staff. We would go through best practices around security, and it would take days, weeks, months to finally drill down to what they need in order to have a better security posture.
When I got introduced to Cynomi and I went through the full demo, I thought, wow, this is perfect. This is exactly what we need. Cynomi’s virtual CISO at scale provides us a go-to-market that eliminates the amount of time that it takes for us to extract what’s most important to our clients. And it allows us to get deeper with our clients.
They’ll actually show you benchmarks. They’ll show you a risk report. Their platform provides great visibility across the entire organization. The onboarding process was very easy.
For an MSP, having a multi-tenant platform is important, because we have multiple customers and we want to be able to manage from a single pane of glass.
I have recommended Cynomi to MSPs and MSSPs because it’s gotten us into more meetings with clients within that segment. We’re looking forward to many more opportunities – many years of partnership with them.
What Our Team Loves About Cynomi
The Full Story
A Managed Security Provider Built on Advisory, Continuity, and Cybersecurity
Tec-Refresh is a managed security service provider focused on three core areas: advisory, continuity, and cybersecurity. The team acts as a trusted security partner to its clients – including organizations that have no security staff of their own and rely on Tec-Refresh for CISO-level guidance.
The Bottleneck: Discovery That Took Days, Weeks, or Months
Before Cynomi, delivering that CISO-type service was a manual effort. Working through security best practices with a client, the team could spend days, weeks, or even months to finally drill down to what that client actually needed in order to improve their security posture. It was thorough, but slow – and hard to repeat at scale.
Choosing Cynomi: A Full Demo and vCISO at Scale
When Efrem Gonzales went through a full demo of Cynomi, his reaction was immediate: this is exactly what we need. Cynomi’s virtual CISO at scale gave Tec-Refresh a go-to-market that eliminates the time it takes to extract what matters most to a client, and lets the team get deeper with each one. The platform surfaces benchmarks and a risk report, provides great visibility across the entire organization, and was very easy to onboard. As a multi-tenant platform, it lets Tec-Refresh manage multiple customers from a single pane of glass.
Driving Growth: Faster Discovery, Deeper Engagements, More Meetings
With Cynomi, Tec-Refresh moves from a slow, manual discovery process to a repeatable motion that gets to what matters faster and goes deeper on every engagement. Efrem now recommends Cynomi to other MSPs and MSSPs, and credits it with getting Tec-Refresh into more meetings with clients across that segment. It is a partnership the team expects to build on for many years to come.
The Full Story
Tec-Refresh is a managed security service provider (MSSP) focused on advisory, continuity, and cybersecurity, helping clients – including those without in-house security staff – strengthen their security posture with CISO-level guidance at scale.
- Industry: Managed Security Services (MSSP)
- Focus: Advisory, Continuity, and Cybersecurity
- Headquarters: Newport Beach, California, USA
Why Tec-Refresh chose Cynomi
Tec-Refresh’s problem was CISO-type delivery that ran on manual effort – working through best practices with a client could take days, weeks, or months just to pin down what they needed. Cynomi replaced that with vCISO at scale: a go-to-market that cuts the time to find what matters most, plus benchmarks, risk reports, and full-organization visibility on one multi-tenant platform that is easy to onboard. That is what lets Tec-Refresh get to value faster, go deeper on every engagement, and get into more client meetings across the MSP and MSSP segment.
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