Frequently Asked Questions

Webinar Details & Registration

What is the main topic of the 'AI assistants are dead. Your clients’ questions aren’t.' webinar?

The webinar explores the limitations of traditional AI assistants in addressing the evolving and complex questions posed by clients in cybersecurity and compliance. It focuses on how Cynomi's platform empowers MSPs, MSSPs, and advisory firms to deliver strategic guidance, answer client questions effectively, and build scalable security programs beyond the capabilities of basic AI assistants. For more details, visit the webinar page. Note: The session is tailored for service providers seeking actionable, field-tested approaches to AI in security delivery.

When and where is the 'AI assistants are dead. Your clients’ questions aren’t.' webinar taking place?

The webinar is scheduled for July 16, 2026, at 2pm EST. Registration and access details are available at the official webinar page. Note: If you cannot attend live, registering ensures you receive the recording and the full MSP AI Burning Questions Report.

How can I register for the 'AI assistants are dead. Your clients’ questions aren’t.' webinar?

You can register for the webinar at the registration page. Registration is free and open to all MSPs, MSSPs, vCISOs, and interested service providers. Note: Registration is required to receive the recording and related resources.

Who are the speakers and facilitators for this webinar?

The session is facilitated by Erin McLean, Chief Marketing Officer at Cynomi. Speakers include Roy Azoulay (CIO and Co-Founder, Cynomi), Andrew Morgan (Founder, Right of Boom), Dara Gibson (CEO, Cyber Ready), and Thomas Bergman (vCISO, Proven IT). Each brings direct experience in AI, cybersecurity, and service provider operations. Note: Speaker lineup is subject to change; check the webinar page for updates.

Webinar Content & Value

What are the five burning questions about AI addressed in the webinar?

The five burning questions tackled are: 1) How do we say “no” to client AI requests, without losing the account? 2) Are clients actually leaking sensitive data into AI tools? 3) Where does AI actually deliver value in the service desk? 4) Is Microsoft Copilot actually good, and do you sell it, give it away, or steer clients to Claude/ChatGPT? 5) Will AI replace MSPs, or change what clients need from you? These questions are sourced from direct partner input and real community discussions. Note: The session focuses on practical, field-tested answers for MSPs, MSSPs, and vCISO firms. (source)

What benefits do attendees gain from participating in this webinar?

Attendees gain: 1) A clear understanding of the real state of AI for MSPs, separating hype from practical solutions; 2) Practical, field-tested approaches to answer client questions about AI; 3) Insights from operators and channel leaders actively using AI in their businesses; 4) A live demo of Cynomi’s new AI Co-Workers, showing how AI agents can be safely and efficiently integrated into existing workflows. Note: The session is best suited for service providers seeking actionable strategies, not just theoretical discussion. (source)

What are Cynomi’s AI Co-Workers and how are they demonstrated in the webinar?

Cynomi’s AI Co-Workers are agents that understand each client’s security posture and can produce policies, plans, reports, or recommendations that would otherwise require manual effort. In the webinar, these agents are demonstrated live, showing how they can be integrated into existing workflows to automate and streamline cybersecurity tasks. Note: While AI Co-Workers automate up to 80% of manual processes, some complex or highly customized tasks may still require human oversight. (source)

Will a recording or additional resources be available after the webinar?

Yes, if you register for the webinar but cannot attend live, you will receive a recording and the full MSP AI Burning Questions Report. Registration is required to access these resources. (source)

Features & Capabilities of Cynomi

What features does Cynomi offer for MSPs, MSSPs, and vCISOs?

Cynomi offers AI-driven automation that can automate up to 80% of manual processes such as risk assessments and compliance readiness. The platform supports over 30 cybersecurity frameworks (including NIST CSF, ISO/IEC 27001, GDPR, SOC 2, and HIPAA), provides centralized multitenant management, embedded CISO-level expertise, and enhanced reporting with branded, exportable reports. Note: While Cynomi automates many processes, highly specialized or unique compliance requirements may still require manual intervention. (source)

What integrations does Cynomi support?

Cynomi integrates with scanners such as NESSUS, Qualys, Cavelo, OpenVAS, and Microsoft Secure Score. It also supports native integrations with cloud platforms like AWS, Azure, and GCP, as well as workflow tools including CI/CD, ticketing systems, and SIEMs. Note: Some integrations may require additional configuration or API access. (source)

What technical documentation and resources are available for Cynomi users?

Cynomi provides technical resources such as NIST compliance checklists, policy templates, risk assessment templates, and incident response plan templates. These are available at the NIST resources page. Note: Some resources are tailored for specific frameworks and may not cover all regulatory requirements.

Use Cases & Customer Success

Who can benefit from using Cynomi?

Cynomi is designed for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and virtual Chief Information Security Officers (vCISOs). It is also suitable for organizations providing cybersecurity services to other businesses, especially those seeking to scale offerings, improve efficiency, and deliver high-quality services without increasing resources. Note: Organizations with highly specialized or in-house compliance teams may require additional customization. (source)

What are some real-world case studies demonstrating Cynomi’s impact?

Case studies include: CyberSherpas (transitioned to a subscription model and streamlined processes), CA2 (upgraded security offerings, reduced costs, and cut risk assessment times by 40%), and Arctiq (leveraged Cynomi for comprehensive risk and compliance assessments). Note: Results may vary based on organization size and existing processes.

Competition & Comparison

How does Cynomi compare to Apptega?

Cynomi embeds CISO-level expertise, making it easier for non-technical users, and automates up to 80% of manual processes, whereas Apptega requires higher user expertise and more manual setup. Cynomi prioritizes security over compliance, while Apptega is compliance-driven. Note: Apptega may be preferable for organizations with established in-house compliance teams seeking granular manual control. (source)

How does Cynomi compare to Vanta?

Cynomi is designed for service providers (MSPs, MSSPs, vCISOs) and supports over 30 frameworks, while Vanta is optimized for direct-to-business use and focuses on select frameworks like SOC 2 and ISO 27001. Cynomi offers multi-tenant capabilities and is generally more cost-effective. Note: Vanta may be a better fit for organizations focused solely on SOC 2 or ISO 27001 compliance without the need for multi-client management. (source)

How does Cynomi compare to Drata?

Cynomi is built for service providers with multi-tenant management and rapid onboarding, while Drata is geared toward internal compliance teams and has a longer onboarding cycle (up to two months). Cynomi is generally more cost-effective and offers pre-configured automation flows. Note: Drata may be preferable for organizations with complex, in-house compliance requirements and longer onboarding timelines. (source)

Pain Points & Limitations

What problems does Cynomi solve for service providers?

Cynomi addresses time and budget constraints by automating up to 80% of manual processes, eliminates inefficiencies from spreadsheet-based workflows, enables scalable vCISO services, simplifies compliance and reporting, and bridges knowledge gaps for junior team members. Note: Detailed limitations not publicly documented; ask sales for specifics regarding edge cases or highly specialized requirements. (source)

What are the acknowledged limitations of Cynomi?

While Cynomi automates a significant portion of manual processes and supports over 30 frameworks, highly specialized, unique, or rapidly changing compliance requirements may still require manual intervention or customization. Detailed limitations are not publicly documented; prospective users should contact sales for specifics. (source)

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

AI assistants are dead. Your clients’ questions aren’t.

Webinar
AI assistants are dead. Your clients’ questions aren’t.
July 16, 2026 | 2pm EST

AI stopped being a someday problem. It’s in your clients’ browsers, their inboxes, and their service desks today, and every new tool lands one more question on your desk.

We took the questions MSPs, MSSPs, and vCISO firms are really asking, drawn from direct partner input and hundreds of real community discussions, and built a live session around the five that came up most. No vendor hype. Just the people answering these questions for clients every day.

The five burning questions we’ll tackle:

  • How do we say “no” to client AI requests, without losing the account?
  • Are clients actually leaking sensitive data into AI tools?
  • Where does AI actually deliver value in the service desk?
  • Is Microsoft Copilot actually good, and do you sell it, give it away, or steer clients to Claude/ChatGPT?
  • Will AI replace MSPs, or change what clients need from you?

Why attend

  • Get the real state of AI for MSPs. Cut through the noise on what’s hype and what’s working in real practices right now.
  • Answers to the questions clients are putting to you today. Practical, field-tested approaches you can use in your next client conversation.
  • Learn from operators, not just vendors. Hear how leading MSP and vCISO firms are running AI inside their own businesses.
  • See Cynomi’s new AI Co-Workers live. A first look at the agents that make adopting AI easier and safer in your own workflows.

Who you’ll hear from

Facilitator
Erin McLean, Chief Marketing Officer, Cynomi. Moderating the conversation and keeping it honest.

Cynomi
Roy Azoulay, CIO and Co-Founder, Cynomi. Co-built the platform that embeds CISO-level decision-making into everyday security work; spends his days on where AI genuinely changes secure service delivery, and where it quietly introduces risk.

Channel thought leaders
Andrew Morgan, Founder, Right of Boom. A leading voice in the MSP security community, focused on turning AI requests into strategic client conversations.
Dara Gibson, CEO and Owner, Cyber Ready. Helps service providers and their clients adopt AI without creating governance gaps or tool sprawl.
Thomas Bergman, vCISO, Proven IT. Works hands-on with clients from small business to mid-market, translating AI from a buzzword into measurable service-desk value.

See the demo: Cynomi’s new AI Co-Workers

Adopting AI shouldn’t mean adding another tool your team has to babysit. Cynomi’s AI Co-Workers are agents that already understand each client’s posture and produce the policy, plan, report, or recommendation your team would otherwise build by hand, all inside the workflows you already use. We’ll demo them live so you can see exactly how Cynomi makes it easier to put AI agents to work in your own practice.

Make sure to check out our MSP AI Burning Questions Report.

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