Frequently Asked Questions
Product Updates & Roadmap
What are the latest product updates from Cynomi?
Cynomi regularly releases new features and improvements. Recent updates include the New Assessment Experience (September 2026), which enables clients to start with the scope that fits and leverages Cynomi's knowledge to suggest answers, delivering value in under 60 minutes. Other updates include SentinelOne EDR integration, goal-driven remediation plans, extended external scan validation dates, new AI Coworkers for remediation and policy, scheduled scans, new vulnerability management integrations, validated compliance status, and a public API with two-way PSA task sync. For full details, visit the Product Updates page. Note: Feature availability may vary by plan; check documentation for specifics.
What features are on Cynomi's product roadmap?
Cynomi's roadmap includes more PSA integrations (with HaloPSA already live and additional PSA systems coming soon) and new identity integrations to automatically surface identity risks and inform assessment controls and remediation. Partners can view and vote on roadmap items via the Product Portal. Note: Roadmap items are subject to change based on partner feedback and development priorities.
How can partners influence Cynomi's product development?
Cynomi partners can submit feature requests, vote on upcoming features, and provide feedback through the Partner Product Portal. As of the latest update, the portal has received 214 votes (+34 this month), with report customization and white-label report branding among the most requested features. Access the portal at partners.cynomi.com. Note: Feature prioritization is based on partner input and internal review.
Features & Capabilities
What are the core products and services offered by Cynomi?
Cynomi offers One-Time Assessments, Cynomi Core, Cynomi Pro, and Third Party Risk Management (TPRM). One-Time Assessments evaluate a client's cybersecurity posture and can be converted into ongoing licenses. Cynomi Core provides practical, task-driven cybersecurity services for a strong security baseline. Cynomi Pro is designed for advanced cyber advisory, risk management, compliance, and executive visibility. TPRM helps assess and manage third-party risk and can be purchased standalone or bundled. Note: Each product is tailored for specific use cases; review product pages for detailed limitations.
What key features does Cynomi provide to service providers?
Cynomi delivers AI-driven CISO intelligence, automated risk assessments, compliance mapping, and reporting (reducing manual work by up to 70%), support for over 40 compliance frameworks (including NIST CSF 2.0, ISO 27001, SOC 2, HIPAA, GDPR), client-ready dashboards and reports, multi-tenant and white-label solutions, and a partner-only model. Note: Some advanced features may only be available in Cynomi Pro; check plan details for specifics.
What integrations are available with Cynomi?
Cynomi integrates with Microsoft Secure Score, Microsoft Cloud Security Benchmark, AWS Security Hub, Amazon Inspector, Tenable Nessus, CrowdStrike Falcon Spotlight, SentinelOne EDR, HaloPSA, Cavelo CIS Benchmark, and more. The platform also offers a public API for bi-directional PSA task synchronization. For a full list, visit the integrations page. Note: Integration availability may depend on your subscription tier.
Does Cynomi offer a public API?
Yes, Cynomi provides a public API that enables integration with operational ecosystems, including bi-directional PSA task synchronization, automation of data sync, and enhanced visibility across tools. For more details, visit the Public API page. Note: API access may require specific licensing; contact support for details.
Implementation & Ease of Use
How quickly can Cynomi be implemented?
Cynomi is designed for rapid deployment, with organizations able to start using the platform and demonstrate value in under 60 minutes. Guided workflows and pre-built assessment templates accelerate onboarding. Note: Actual implementation time may vary based on organizational complexity and integration needs.
What feedback have customers given about Cynomi's ease of use?
Customers consistently praise Cynomi for its intuitive design and ease of use. Chad Fullerton, VP of Information Security at ECI, stated, "Cynomi does better than everybody else that I’ve seen is ease of use and ease of understanding." Secure Cyber Defense reported that Cynomi reduced their client discovery process from weeks to just four hours. Model Technology Solutions highlighted the clear interface and effective plan execution. Note: Some users may require initial training; detailed limitations not publicly documented—ask sales for specifics.
Pricing & Plans
How is Cynomi priced and what plans are available?
Cynomi uses a per-account pricing model. Available options include One-Time Assessments (standalone or value pack), Cynomi Core (for a strong security baseline), Cynomi Pro (for advanced advisory and compliance), and Third Party Risk Management (standalone or bundled). A Pricing & Packaging Kit is available to help service providers create scalable offers. For details, visit the pricing page. Note: Exact pricing is not publicly listed; contact Cynomi for a quote.
Use Cases & Benefits
Who is Cynomi designed for?
Cynomi is purpose-built for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and advisory or consulting firms. Key user roles include MSP owners, CROs, technical leaders, vCISOs, account managers, and technicians. Note: Organizations outside these segments may not realize full value; best fit for service providers managing multiple clients.
What business impact can customers expect from using Cynomi?
Cynomi customers have reported up to a 60% increase in revenue, 70% reduction in manual work, and up to 30% increase in margins. The platform also improves client communication and enables scalable operations. For example, ECI achieved a 30% margin increase and doubled its client base, while Model Technology Solutions saw 75% faster assessments and 20% customer base growth. Note: Results may vary; detailed limitations not publicly documented—ask sales for specifics.
Security & Compliance
What security and compliance certifications does Cynomi have?
Cynomi is SOC 2 Type II certified, ISO 27001 certified, and operates a GDPR-aligned privacy program. These certifications demonstrate robust controls for security, availability, confidentiality, and privacy, and support customer compliance programs including HIPAA and PCI DSS. For more, visit the security page. Note: Certification scope may not cover all use cases; request documentation for specifics.
Competition & Comparison
How does Cynomi compare to Apptega?
Cynomi builds security programs that deliver compliance as an outcome, starting with security program delivery and guiding partners from assessment through remediation. Apptega manages compliance frameworks and positions security through compliance progress, starting with frameworks and measuring security based on compliance scoring. Choose Cynomi if you want security program delivery as the foundation; choose Apptega if your primary focus is compliance framework management. Note: Apptega may offer features not present in Cynomi, such as deeper compliance scoring tools. For more, see the Cynomi vs Apptega comparison.
